I am writing to formally express my deep dissatisfaction with the service and conduct of the…read moreleasing office staff at Renew Belcamp. Over the course of my residency, I have encountered repeated issues stemming from miscommunication, lack of accountability, and delays in resolving problems -- most recently involving a mishandled $500 rent discount that was offered during lease renewal. On June 26, 2025, I received a text message from the leasing office regarding a $500 discount on my first month's rent if I renewed by the next day. I immediately contacted the office for clarity, but the staff failed to properly explain that the discount would not appear on the portal, and no one returned my follow-up calls on June 26 or 27. Despite me attempting to confirm this offer, no resolution was provided. Later, I was told the offer could no longer be honored due to their own failure to communicate -- which is both unprofessional and unfair. This incident reflects a broader pattern: when the leasing office makes an error, they take no ownership and instead expect tenants to accept the consequences without question. Rather than trying to fix the problem, they prolong the issue or brush it off entirely. It sends a clear message that residents are expected to "just pay the rent" -- regardless of the circumstances or the office's role in the problem. Let me be clear: I have never had an issue paying my rent on time. What I do take issue with is the unacceptable level of service and accountability that I have experienced. I am requesting that this matter be escalated to corporate, and that someone reviews both the handling of the $500 discount situation and the overall professionalism of the on-site team. I would also appreciate a direct contact at the corporate level who can ensure that future concerns are addressed with the seriousness and respect that residents deserve. Thank you for your time and prompt attention to this matter. Noo referral's give.

If i could give NO STARS I would. I'm up once again due to the upstairs tenants. This same tenants…read morehave been making excessive noise for the past six months. The PM instructed me to record the noises. Over twenty plus recordings from various times of the day we're sent. Now they are telling me that this is normal apartment living. Prior to these ignorant people, there was a couple with a toddler. They didn't even make this much noise. On top of that, they flooded my bedroom bathroom three times. This place is disgusting. I've had to now involve my attorneys because these people think that it's okay to disrupt other's peace and management clearly feels the same way. DO NOT MOVE HERE ESPECIALLY IF YOU ARE SOMEONE OF COLOR!! IT IS NOW 2:56AM AND THEY ARE STILL BOUNCING THEIR HAPPY ASSES AROUND OVER MY HEAD! IT'S BEEN GOING ON FOR A HALF-HOUR NOW!! DO NOT MOVE HERE!

Should not be considered luxury apartment by any means…read more Water pressure sucks, ants in ground level unit, no assigned parking, poor construction, trash compactor always has issues, manager is an idiot, maintenance guy is a creep and can't fix anything, unit smells horrible, way over priced, can hear people in hallway, heat/cooling has issues staying to temp, garbage disposal doesn't work, washer/dryer are cheap and don't work well

My wife and I visited all of the newer apartments in the Bel Air area…read more Of the newer ones, James Run was the best for us. We've lived here since August and we have yet to meet an unhappy tenant. The staff we've met: front desk- Aleah and Adena; maintenance- David and Ty; management - Annie and Tim...are all friendly and professional. Upon signing up we were offered discounts and promotions and help (financially) ending our lease with our Cockeysville apartment. Amenities are important to us. The best James Run amenities are: a fenced playground, dog park, community garden, building key fob entry, elevators, car wash station, salt water pool, free valet at-the-door trash pickup, EV charging stations, fully equipped gym and large community spaces with a regulation size Brunswick pool table. We're next door to Chipotle, Starbucks, Royal Farms, Olive Garden, LongHorn Steakhouse and more. Also, James Run is a short drive to downtown Bel Air. The James Run community is a healthy mix of Yuppies and boomers. Every morning, because we're boomers, we walk to the leasing building for free coffee. Good luck with your apartment search.

I lived at the Osprey for almost 2 years. Let's just say I loved it! From day one the team at the…read moreleasing office and the maintain team has been nothing but amazing! When I say no issues. If any, they handled it immediately! I would like to say my son loved stopping at the office every morning to greet everyone before heading out to daycare. Dawson, josh, Hannah and Kelly were awesome. Rachel the Manager made sure we were taken care of during our stay. I'd recommend this place if you ever decide to move to Aberdeen or the Harford county area. I can't forget about the neighbors. We all looked out for each other in our building. Thank you again to the staff for a great stay. We will never forget you all!

From the owner: Soar to new heights at our convenient, affordable, and newly-renovated Aberdeen apartment homes…read more Here at The Osprey, location is everything. Close enough to big cities like Baltimore, Philadelphia and Washington, D.C., yet a world away from the hustle and bustle of city life, The Osprey is surrounded by the beauty of nature. This Aberdeen community is a perfect mix of stylish, modern updates, and rich, historical charm, all in a welcoming park-like setting. Welcome home to The Osprey, where you can spread your wings and live your best life!

Enclave at Box Hill is tucked away and quiet. I loved the walking trails, creeks, and dog park on…read moresite! My grands absolutely loved the pool. My apartment was immaculate and had plenty of room, including a wonderful walk-in closet. I can't say enough about Barbara and Jackie, who made my move in (and out) easy. The entire staff is top-notch. I left only because I decided to buy, but would return in a heartbeat! Thanks for the tremendous experience.

This place is like walking into heaven, just picture walking into heaven but real life. Aww…read morebeautiful. The first day we walked in it was beautiful, the office was well decorated, free starbucks coffe and hot chocolate, the club house was amazing, they have a computer area with a fireplace, this is by far the best buisiness center i have ever seen. Top of the line apple mac pcs, fully equipped gymn, place to play pool, hold meetings, and did i tell you showers where you can clean up after your workout and an area to put the kids while you do?and its free. Their pool is beautiful, the only thing i can compare it to is a mini amazument park pool. My kids will love this place in the summer i cant wait. Our leasing agent was mrs barbara. She was amazing, treated us so well and we felt right at home. She asked us what we wanted, showes us the apartment, the hallways smelt amazing, not sure what they use but it smells amazing! The apartment itself was everything we dreamed off, wall to wall carpet, wooden floors in some areas, marble countertops, stainless steel appliancea, garden tubs, lights everywhere in the house. This place took our breathe away. You can tell management put their time into getting this place together. Their maintenance comes out before 24 hrs if you have an emergency, there is front door trash pickup 2x a week. We were soo happy we applied the same day and signed our lease within a week. We have kids and it was very important for us to feel at home before going anywhere so they definetely met our expectations. I am someone who is very particular abt everywhere we go. I check reviews and give honest feedback to help others do the same for theirs. The day we moved in, omgg... they had treats and notes all over the apartment for us, snack treats in the fridge, papertowel, soap and a sponge with a note by the kitchen sink, samples in the bathroom, a duckie and a towel near the shower in the master, even a sample laundry detergent in the laundry room. This place is georgeous, the only thing i didnt like was i didnt have a balcony, but the fact that we had everything else we could possible have , made it worth over looking to me. So far this was a great decision. We moved in and are excited about our stay here. They worked with us by offering signup deals, it is extremely amazing how far they were willing to go to make us stay, and i cant believe the price.. Im surprised this place isnt full yet. This property is worth every dime. We are new happy residents of Enclave at Boxhill.

I am so very impressed. I moved in a couple of days ago and yesterday asked for a couple of items…read moreto be looked at. Within an hour I had 2 maintenance guys here and everything was taken care of. They were super knowledgeable and super personable. The manager Nicki is just lovely and also really helpful. I feel completely taken care of! Way to go!

Upstairs neighbors have a bunch of kids running room to room til all hours. 3 kids under 7yrs of…read moreage. Mother doesn't do anything to stop the ruckus. Landlord has been told 4 times! The light fixtures in the ceiling and fans have come loose. We've been told it's our fault!? I wouldn't recommend this place at all. Sadly senior citizens are forced to move.

Sad to say that I'm not having a great experience with this company. The woman who answers the…read morephone gives off a vibe that she doesn't want to speak to you, she's not helpful, and seems like she always wants to rush you off the phone. You ask her questions and she gives you one word unhelpful answers. She seems unhappy with her career, which isn't a good thing for someone who works in a leasing office who is supposed to be drawing tenants in. Even my first phone call when I called asking for details about the apartments, she rushed me off the phone and sounded uninterested and bothered by the conversation. The only reason I still applied was because it's for low income which I need as a single mom. I've called a couple of times over the past almost 2 weeks while in my application process and this has been my experience every time. Their communication skills are lackluster. It's unfortunate because this seems like such an amazing place to live, but the customer service is just very disappointing.

I was referred to The Yards at Fieldside Village as I looked for a new apartment…read more As I drove into the complex I was starstrick by Ripken Stadium and impressed by the cleanliness of the community.The grass is neat , trees are pruned. And the pool looks welcoming. I walked into the office and I was greeted by the Assistant Property Manager Timothy Toussaint. He was very professional, polite and informative. i was given a tour of all the amenities. A large gym, nice pool and a huge community center. My biggest surprise was when I was shown an actual apartment two bedrooms , two baths . It was staged to perfection. As I turned in my application Mr. Toussaint assured me that he will do his best to find the apartment that I'm looking for. I am confident that in June I will be a resident of The Yards at Fieldside Village. Maryjo Williams

Ever since we moved here we've had issues... the water heater runs out halfway through a shower or…read morefilling the bath completely, the tabs on the shelves broke and all of my canning jars fell and broke all my valuable spices and canned goods The seems in the carpet came undone our first month here The tub of our bath leaks every time we try to take a bath And day one of living here ants keep coming inside we don't know how but no matter how many traps we leave and rid the ants temporarily they keep coming back so not only do we have ants in the kitchen but bedrooms too Not only that but the balcony leaked water into one of our bedrooms causing black mold to come through the walls

I am in a non-renovated unit, it's an older community, you get what you pay for. I take those…read morethings into consideration doing this review. There is always room for improvement in ANY community you live in, so instead I'm going to tell you my positives about living here: - It's quiet, peaceful & nestled in a wooded community, but still close to everything you could want & need; restaurants, grocery stores, pharmacies, library, doctors, gyms, parks, fresh food markets and the list goes on - Minutes from I-95, MD Route 40, MD Route 7 - Josh, the maintenance supervisor is amazing, quick, & thorough - Juaquin, a tech is polite & super sweet - Emergency Maintenance Issues are address ASAP - I never have to fight for a parking spot in the building I'm in - It's one level living, so no one is above you or below you - Enclosed patio area - No Mice! - Knock on wood, I have not yet experienced any mice activity - Everything is Electrical, no gas (for me, I prefer no gas. no carbon monoxide worries. But if you are a cook, I'm not sure if they offer gas stoves in any of the units) If you don't need the bells & whistles, luxury apartment or have unrealistically super ridiculous expectations, I would recommend living here. I have lived here for a couple of years and so far, it's been a quiet, peaceful experience. And THAT is priceless to me.

Y'all..... just don't. First and foremost, i pay over 1k for a one bedroom apartment that has no…read morecentral A/C or heat, doesn't even have enough hot water for a 10 minute mildly warm shower, and landlords that I'm pretty sure have a book of phone numbers for residents that they purposefully don't answer. They're always at the leasing office, sometimes until after midnight, but can't seem to return an urgent call about my lock not working when I first moved in (it's been a year, lol. My dad fixed it.) The worst part might be that in March I'm only here until the 11th and my lease is up, so I was told when I first moved in my last month would be at a pro rate, but nope, they charged the full amount and said they would "refund me" after they charge the fees for moving out.... What???? I don't see a refund coming any time in my future. Also had to pay to get my mailbox lock changed which they said they would reimburse but never did. What really made me write this??? On top of everything????? My next door neighbors walkway is caving in, and has been forever, and they won't do a thing about it. Yes they know about it. They've seen it. Guess they're waiting for homeslice to be trapped. I'll just attach a picture and leave it there. Living in your car would make more sense :) help me