They were working on my guitar. They closed the store and I never got my guitar back. I called them…read moreand they said tough luck.

The staff was nice and friendly. They have a good selection for the size of the store. Didn't have…read moreany problems picking out and purchasing my instrument and for an item that wasn't in the store I made a catalog order through them and picked it up the about a week later. Although I'm not planning on taking any, I also saw they offered various music lessons.

Guy was a complete ass when we couldn't pay and got behind on payments. It would help if we could…read morepay online and not cash only! I wouldn't recommend this jerk if you want to be treated with respect!

Don Lazar is very reasonably priced for all musical needs. I purchased a used flute for my…read moredaughter two Christmas ago and it was very reasonably priced ( cheaper than any other music stores in the Canton and North Canton areas) for a ready to play instrument. One competitor want twice as much for a used flute plus it needed minor repairs that was not included in the purchase price. About three months ago my daughter had bent her keys somehow. I took the flute back to Mr. Lazar and he asked me to give him one hour to fix the instrument. I thought it was going to cost me over 100.00. I went back to pick up my daughters flute and the repair only cost me 40.00. I would recommended if you want very good quality used instruments please see Don Lazar Music.

My granddaughter wanted to learn to play guitar and after looking on Amazon, I realize I needed…read moreinformation. You can only get from a dealer. I decided to go to Gattuso's and see if they could help us. Boy am I glad I did this. Everyone in the store was extremely helpful in explaining about the guitar strings and sounds of them. They had a good selection to choose from and after purchasing the one she picked, they tuned the guitar while we were waiting, and the man was explaining what he was doing to my granddaughter as he set it up My granddaughter ended up with guitar for under $200 but I know the value was probably higher for it compared to if I ordered it from Amazon I strongly recommend Gattuso's music store , when you don't know, you have to go to someone who does know

There seems to be a great selection of instruments and cases. I bought a decently priced gig bag…read more The entrance is currently located in the back of the store through a metal door.

Needed a new switch installed in my Hamer Newport, and fishing the wiring and such in a hollow body…read morewas not something I wanted to do. I called to see if they could do it, and get a quote. When I dropped it off, they logged it in, and gave me an estimate of a 1-2 weeks for the service. They far exceeded my expectations, and had it done in only a few days. The work was perfect, and the price was very fair in my opinion. I'll certainly come back if I need any repair or service work.

Online sale staff rude and condescending. Also never…read moreresponded to email questions. I will spend my money elsewhere.

I went there a couple of months ago I thought the staff was very helpful and knowledgeable…read moredefinitely coming back.

From the owner: With emphasis on customer service, Zampino's Drum Shop is your one-stop-shop for things drums and…read morepercussion. Our knowledgable staff will help you find the products you need at competitive prices. We also offer lessons on drums, guitar, and brass instruments.

What a great experience! I googled a place in Massillon that rents musical instruments. I wanted to…read moreget something situated for my niece who is in fifth grade and joining the band. I felt overwhelmed and didn't even know what questions to ask. Cali was awesome! She was straight forward and transparent. She told us about the added fees and what to expect. Cali talked us through the process and helped us make an educated decision. We were in and out within 20 minutes. I feel confident in the decisions we made and the money we spent. What a great local business. I will make sure and continue to support Johnny's Music!

Do not take your flute or woodwind here! I wanted to be able to write a great review, but found…read morethat they are extremely nice... liars. I found out too late that nearly all of those great reviews on Google are actually for the Music Shoppe which was located on Erie. The previous owner who was mainly the one who fixed woodwinds died in 2021, and Johnny didn't open his own shop until January of 2022, but kept all of the reviews for the other store. I was told by a music store that our flute needed to be repadded. Johnny assured me that he was able to do it, but after over 200 dollars, 4 trips, and several lies later, I would never recommend his services for band instruments. Please do yourself a favor and take them to a store that specializes in band instruments, even if it costs a little more. When we first went to pick up the "completely overhauled" flute, he gushed about how it was "a beast" and how easily his flute teacher was able to play it. My daughter, who is an excellent flutist, was not even able to make it work. In fact, one of the pads completely fell out while we were there! Needless to say, we went home without our flute that day, which meant another trip. The second time, since it did play, we took it home, only to have another pad fall out with the next week, which meant another trip. By the last time we picked up the flute, our "beast" had turned into a "bad horn" that was just old and worn out. We were told in so many words that he couldn't really do any more for us, and don't expect it to last very long. It has not played well since, so my daughter has been using my old flute to get by. Last week, I finally took it to a reputable music shop in Canton. Imagine my shock when I was told that it is a good flute, but the person who put the pads in didn't know what he was doing! I will have to pay to have it completely repadded, meaning that I totally wasted all of that money and time. Hopefully, my experience will save some other customer some frustration!

We were visiting from out of town and came in for a small repair. We were so happy with the fast,…read morefriendly service! Great selection, lovely staff - wish we lived closer!

I can see from other, older, negative reviews that the service has not improved. I am a first-time…read moreband parent. We used to have an excellent music store with wonderful staff. The HS and MS band would get their instruments at our local store, and I took guitar lessons there years ago. It was one of the businesses everyone was proud to call our own. After more than 60 or so years, they shut down. I have a daughter in MS who wanted to be in the band so badly; we go to the meeting, and Pellegrino's is there. The presentation was good, the person presenting did a brilliant job, and I felt good about renting from them. The first payment came due, and I had to close the debit card on file because of fraud. They called me, and I kept the new card on file. The second payment came around; they called me again after my card would not process. I completely forgot to call to change the billing date, and after letting her know that I get paid bi-weekly and can make the payment next week when I get born, hearing my request, her voice flipped from helpful and pleasant to concerned, urgent, and defensive. She overemphasized the 6-dollar late charge that I would have to pay, almost like a mom warning her daughter of the consequences of her actions. Six dollars is nothing; I told her that was not a problem. It was strange that she was extra concerned about a small late fee. She kept pushing for me to change the date to the middle of the month as her first solution, and I explained a second time that I couldn't pick a date that worked best because I couldn't be sure I would get paid on the same date each month. I asked her again if it was possible to call in to make the payment each month or an alternative method; she then became unnecessarily irritated and sighed, saying she would ask. When she came back, she stated that one way was a coupon payment. I have worked in retail/sales/customer service for over 20 years and have never heard of this. I asked my SO, and he said it is a bill you send back with your payment, like sending in the bottom half of an electric bill. He said companies would do this when they don't want to use the word BILL because some businesses view the word bill as unfavorable, so they send "coupons." No company does this; Pellegrino may be the last store on the planet with this payment method. She did suggest that I could send checks; while I have no problem ordering them, it is just not something I use. I asked her again if I could call it in; I can set it for the 15th of each month but will call it in early; that way, I am on time. This whole conversation was weird up to this point, but the conversation turned from strange and tolerable to disrespectful, accusatory, and just inappropriate. She said we could do that, but you have to have it in on time, or else you will have a 6-dollar late fee; I had no problem with it. I will have it in on time, so I can change the date and pay early. Instead of answering my question, she said the same thing. The previous scenario went on five more times, and she was more condescending and disrespectful each time. I could not understand why we kept going in circles and what she was implying. I felt like a tiny insect, not an adult mother who works a full-time job, goes to school part-time, and takes care of her daughter and all the other needs of the household, including appts, schedules, meals, etc. The misguided and baseless opinion she was trying to avoid just coming out with is that she doesn't trust that I will be able to pay on time because I already had two issues with my monthly payment. Since they were the first two payments, she trusted my word even less. I knew what she was trying to do. I am not a fool. I was furious at this unspoken backhanded accusation, and I did lend her an earful. Moreover, I did inform them, during the phone conversation a month prior, that I get paid bi-weekly, and I can't guarantee the funds will be there because of the holidays. If they have a recording of that conversation, they can hear the concern in my voice and my attempt to compromise so I can help myself pay on time each month. I believe I spoke with the same woman; she has zero empathy; the company will not negotiate a payment method that is the most efficient for the customer and act like there are no options other than what they have, and have zero intention of considering the needs of the customer. Worst purchase I ever made because of this experience. I will be advising other parents to steer clear if I am asked. It seems like i consistent issue with no intention to take corrective action.