I am very disappointed with my experience and would not recommend this business…read more
I enrolled my two daughters in a camp, but about a month before the camp started, I called the office to cancel our registration. During that phone call, I was told that if the camp spots were refilled, I would receive a full refund. If the spots were not refilled, I was told I would receive a 75% credit. I was also told that someone would follow up with me by email regarding the status.
A month passed, and I never received any follow-up communication. Instead, I received an email reminding me that my daughters were still enrolled in the camp. When I called the office, I was informed that I would not receive either a refund or a credit. The staff member said she would speak with the owner and let her know what had happened.
I asked to speak directly with the owner, but I was told she did not know when the owner would be available to contact me. Later that day, instead of receiving a phone call, I received a text message from the owner, Jeanette Fonseca, stating that they would not be providing a refund or credit because of their Terms and Conditions. I was never given the opportunity to explain that I had relied on the information provided by their staff and genuinely believed would receive at least the 75% credit I had been promised.
This was especially frustrating because we had previously enrolled in one of their programs, and when they canceled a class at the last minute, we also did not receive a refund or credit.
My biggest concern is not just the outcome, but the lack of communication, accountability, and professionalism. If staff members provide inaccurate information, customers should not be penalized for relying on it. I expected much better customer service, especially when attempting to resolve the issue respectfully.
Unfortunately, based on these experiences, I cannot recommend this business.
