I've seen several hygienists in the last few years, and Shoichi exceeds all. He's extremely thorough and detailed and yet not rough on my teeth. He points out where and how I should better floss/brush and provides free sample tools specific to my needs. He takes the time to answer my questions and never rushes me out (even when we drift to discussing films we enjoy!). This last visit, he took the extra time to clean my bite guard. The clinic is not in my insurance network, but Shoichi is well worth the 'co-pay'. Denice (front desk) is a jewel. She's very competent and warm and has years of experience. She took the time to point out insurance options (that my insurance broker did not mention). Dr Donnelly is very gentle and caring, important qualities where potential pain is involved! read more

Our entire family are fans of Dr. Donnelly and her practice! We've been seeing her for over ten years and I always feel comfortable and listened to. I don't mind, and even look forward to my cleanings and check ups and would recommend her to family and friends read more

Excellent service! Very gentle. Positive attidude all around. Highly recommend this location.Thank you all!

Dr. Donnelly and her team are caring, professional, efficient, and super nice. I have been coming here for many years and very much appreciate their honesty and genuine care and attention. I look forward to many more years of visits. read more

Gentle, thorough, kind, and funny! I so appreciate the quality of care and the lack of any sales pitch.

Dr Donnelly was very meticulous in her examination and treatment. I feel confident that I am getting the best dental care. Tina did a very professional job with my impressions and the office staff couldn't be nicer. read more

Dr Ann Donnelly is a gem dentist! Dr Ann Donnelly and her staff are extremely professional and caring. They work diligently making sure their work delivered with a great quality and care, they are honest, don't oversell you anything, you can trust them 100%. It's been a 8 years since I visited them (due to relocation) and today was my exam and cleaning and her office remains the same: where integrity & professionalism meets care and quality! Thank you Dr Donnelly for an amazing experience & your care! Highly recommend! read more

Dr. Donnelly and her staff are great. They always provide great care and explain things very well.

I have been a patient here for many years. Dr Donnelly and her staff have always been helpful, professional, and given my teeth good care!

COVID made almost everything worse. It had the strange side effect, however, of improving my dentist-appointment waiting-room experience. Don't get me wrong; Dr. Donnelly's waiting room is comfy and pleasant, if a little bit small. I tend to get to my appointments early, so I've spent plenty of time here reading. It's fine. But when Dr. Donnelly's office finally opened up again for regular cleanings in 2021, they no longer allowed you to wait in their office waiting room (and they still don't--you call when you arrive, and they call you back when they're ready for you.) I skipped some important stuff. Dr. Donnelly's office is located in this kind of ridiculous tower on Van Ness with ritzy (I'm assuming) residential units on top and all kinds of medical offices on the lower floors and a shipping store on the street level. Anyway, her office shares the main floor, which isn't the lowest one, except for when you're coming from the alley--it's way too complicated too explain easily--with the residential tower's lobby, so there are real-life security guards waiting at a desk (but they won't hassle you) and all kinds of really comfortable chairs an couches to sit in and read. The people-watching in this lobby is divine, especially if you're sitting near the elevators. They get so much action! Most of the residents seem like friends of the famous San Francisco twins who dressed alike their entire shared lives, plus some random rich immigrants whose parents insisted they get a safe place to live. It is safe, but the funny part is it's technically not secure at all, because you can walk right into the building without anyone ever looking twice at you. That's why I like waiting here so much. There are other good things about the lobby as well, but this is a five-star review, so I should get to reviewing. I've never had a truly negative experience here. From the front desk to the billing to the dental hygienists to Dr. Donnelly herself, everyone is kind, friendly, and totally professional. It's a five-star operation all the way around. I've had two or three regular hygienists. I don't remember the names of either of the first two, but both were very good. Shoichi has been my regular hygienist for a few years now, and he's spectacular. He's friendly and will talk if you want to, but he never asks questions when you can't physically answer, and he never allows talking to get in the way of efficiency. I had to reschedule a visit earlier this year, so I didn't get Shoichi. The hygienist I got, whom I'd never had before, was rather rough with the cleaning, but I had also had a pretty stressful eight months and probably hadn't been taking care of my teeth as well as usual, so it was partially my fault. If you have a choice, though, ask for Shoichi. Oh, and this most recent appointment, he didn't tell me I hadn't anything to improve! That's the first time in my life that neither the dentist nor the hygienist pointed out anything I was doing wrong or neglecting to do. Dr. Donnelly is super sweet and thorough. Overall, the office is very efficient with the way they do scheduling. If Dr. Donnelly won't be there when you're supposed to have a yearly exam, they'll let you know beforehand so that you can change your appointment to when she'll be there. Their scheduling texting can border on the extreme. However, if you do miss an appointment, it's definitely your fault, because it means you ignored five or six texts, starting the week before your appointment. It's not the cheapest dentist's office, even for regular cleanings. They've always accepted my insurance, but when I first started coming here, I'd owe like $40 or so even after my insurance kicked in since they charge so much more for cleanings and x-rays than most places do. I've since rectified that with my employer, but it's something to be aware of. If you're looking for a permanent dentist, you should give Dr. Donnelly a try. Street parking isn't as difficult as you think it will be, as long as you park west of Franklin Street. It's also close to public transit. The 49-Van Ness/Mission runs right out front of the building on Van Ness, and the 38-Geary isn't too far either. read more

Ann Donnelly, DDS - General Dentistry Near Me - San Francisco, California

I'm so incredibly unhappy with the care I received by Dr. Donnelly. I had switched dentists and was informed that there was a 50 percent chance that I would lose several teeth. Dr. Donnelly never even mentioned the issue or the fact that they were deteriorating, and the issue is not correctable. Yes, Dr. Donnelly is very nice but she apparently has an issue with delivering news that isn't positive. I was also told I had significant bone loss which, again, Dr. Donnelly never mentioned...and this issue could have potentially been addressed by a specialist. Dr. Donnelly, again, is nice but that isn't the most important quality when selecting a dentist...sorry. read more

My favorite dentist in town is Laura Ibarra. I went for a cleaning yesterday, she is patient, efficient and knowledgeable. Kudos to the office staff, starting from Denise, at the front desk, the two hygienists Soichi and Melody, are amazing including the dentist assistant Trina, they made you feel at home. The clinic's vibe is relaxed and warm, you almost feel like at a retreat. read more

Dr. Donnelly is extremely dedicated and thorough with her assessment-evaluation. She is always very kind, caring, and most considerate of her patients.... remembering details from past visits. She always takes the time to listen, to care. I completely trust Dr. Donnelly' and that allows my mind & body to rest. A Priceless Gift of Peace. I highly recommended Dr.Donnelly & her team. read more

I was referred to Dr. Donnelly almost 10 years ago, and have never looked back. But, what I wanted to share was my experience providing feedback on the service. I unfortunately had an visit that didn't live up to the high standard, and sent Dr. Donnelly an email. Not only did Dr. Donnelly personally call me within 12 hours, she thanked me and noted the change to my profile. This is what excellence looks like in practice. I will recommend Dr. Donnelly to everyone in SF. read more

I had my 2nd appointment with Dr Ann Donnelly today & I have to say - her whole staff is absolutely professional & kind. From the front desk managers, dental assistants & hygienists - they're just warm & wonderful humans. I have had my share of unpleasant experiences with dentists & dental offices. I finally can say I have found a great dental home. Dr Ann has been very transparent with my treatment plan. The front desk managers as well have also been transparent with me about cost & have been able to work with my insurance & help me with a payment plan. Dr Ann & her assistant Trina are just a wonderful professional pair. Their synergy & compatibility to know what each other needs is comforting. I have had a pleasant experience so far. Thank you to Dr Ann, Trina & Denice for being so amazing! read more

I was referred by a friend and have had nothing but good experiences. I've probably been to the office four times now. When I first visited, Dr. Donnelly was actually on maternity leave and the doctor who covered was great. Everyone has a really pleasant demeanor, lovely bedside manner, and just overall seem happy to be working there. Had my teeth cleaned today in a dry (no polish or water-spray) due to the pandemic and I honestly preferred that to a typical cleaning. The hygienist was extremely thorough. I'll have to go back to have an old filling (from a previous dentist long ago) fixed, so if I have any different experience I'll share at that time. Not much more I can ask for here! Would definitely recommend. read more

Amazing quality of care. Have been seeing her and the team for years and couldn't be happier. Highly recommended.

Years ago, when I worked in the City, I was fortunate to have Dr. Donnelly as my dentist, and I was always extremely pleased with the sometimes complex dental work she did for me. On retiring, I put convenience ahead of common sense, and decided to find a dentist closer to my home in Marin. Big mistake. After many years of less than optimal care, I returned to Dr. Donnelly's practice several months ago and found what I expected. A superior office experience. A highly professional, remarkably personable staff. And the exceptional care I had been missing. read more

Exceptional care. Dr.Donnelly is patient, caring, expert and very gentle. She and her assistant Trina worked like a well choreographed team and were able to save a very difficult tooth, and the experience was not in any way uncomfortable or worrisome. Dr. Donnelly also takes the time to carefully explain and review with the patient the care and recommendations for future treatments to preserve and protect. She also goes over the various options with an eye towards realistic expectations and the financial aspects. Outstanding. read more

Superb experience at this dental appointment. Office experience was top notch, dental assistants attentive to patient concerns, Dr Donnelly careful with her exam and offers procedure options to patient to consider with clear explanations about each option. read more

Dr. Donnelly is just wonderful. She is patient and kind and understands anxiety about going to the dentist. Melody is a wonderful hygienist whom I have the pleasure of seeing for teeth cleaning. I'm not the easiest patient, I have a small mouth and a sensitive gag reflex, but no one here makes me feel bad about that. I've been here about 4 times and could not be happier. The front office staff are incredible too. Everyone is so nice and in doctor's offices that's often due to a great team leader, which is probably Dr. Donnelly. I highly recommend this practice. read more

I had a really nice experience. Since I haven't been to a dental for years, I was a bit nervous. Luckily, Doctor Donnelly was so kind and professional, as well as her assistant. They are caring and willing to explain details. This is gonna my regular dental for sure. read more

Expert care; supreme attention to patient's comfort. Detailed explanation of procedure. Highly recommend Dr. Donnelly and Trina as her trusted right hand read more

I was a patient of Dr. Donnelly's for several years while I lived in San Francisco. She and Shoichi were always wonderful. When my new retainers broke due to nighttime grinding, she called my old dentists in Michigan to find a new manufacturer and made me a replacement at no additional cost. I feel that she was always honest and caring with me. I have unfortunately since moved so have been looking for a new dentist. However, it has been difficult to find one who won't recommend useless procedures to make $ like Dr. Donnelly. She has given me a second opinion when requested, helping me avoid hundreds of dollars in dental procedures that I don't need. Seriously thinking of just commuting back to SF so I can see Dr. Donnelly again! read more

This dentist is tops. Going to her for 15 years. Started with her when I first moved to the city and was referred by a friend. Back then it was just one chair in her place and she and I. Since then she's grown her practice and her family. The same amazing personal treatment and customer service remains. Ann and her staff are warm, caring and gentle! I have serious fears and bad gag reflex and they are so kind and understanding. After an accident I had severe light sensitivity but they came up a solution to help me cover my eyes and still have a safe and comfortable cleaning. Ann has never steered me wrong. I will always refer people to her! read more

I was looking for a new dentist 1.5 yrs ago and a number of people on NextDoor had highly recommended Dr Donnelly, but before I officially became her patient I had an urgent dental need and called her office in need of help and hoping to get squeezed into her busy schedule. Her wonderful staff, Denice and Arlin, were so helpful, but what really took the cake was Dr Donnelly taking the time to call me to ask and answer questions about my situation and we hadn't even yet met. I've seen her twice now for treatment and she is knowledgeable, thorough, patient, so caring and personable. I've never before felt that level of trust with a dentist. Her other staff, dental assistant Trina and hygienist Shoichi, are also very professional and personable. I had my teeth cleaned yesterday by Shoichi who did the best job ever, he was so very thorough. I always have a wonderful experience with this practice. read more

Okay, so Dr. Donnelly is great. No complaints with her as a dentist, however I called today to see if I could reschedule my appointment because I'm 32 weeks pregnant and woke up with an awful cold (therefore the thought of getting myself ready and driving into the city is not what I want to deal with today). I gave them 5.5 hours notice and asked politely if I could reschedule and the receptionist's response was that since I didn't give 48 hours notice I'd be charged a rescheduling fee of...get ready...$100!!!!! That's crazy! I understand a $25 fee, or even a big fee if this is a reoccurring issue with a patient, but seriously?!?! Dr. Donnelly and staff, you should keep in mind that you are charging this ridiculously high fee to peole who are already your patients, who out of all the dentists in the Bay Area chose to come to you. read more

I have only had one appointment with Dr. Donnelly since she took over from Dr. Doyle and she was very thorough and nice. The dental hygienists are AMAZING and deserve five stars unto themselves. I had a bad experience recently though when Dr. Donnelly's office scheduled an appointment for me while I was on vacation. They called me and left a few voicemails with questions about what I want to have done at my appointment and specific claims that I had confirmed the appointment, which I obviously didn't. Then of course when I missed it, they called about that as well. When I returned, I called to explain the situation and they never even apologized! I think the office management and customer service leaves a lot to be desired. read more

There are quite simply not enough words in the english language to describe the sheer awesomeness of Dr. Donnelly. Ann, is my hero. She's more than me hero actually. She is forever my queen goddess of awesome dental coolness. On a scale of 1 to 10, 1 being a sort of awesome and 10 being uber awesome, Ann gets a 75. Ann is the Unicorn of dentists. Mythical, funny, intelligent, kind, beautiful, and just plain amazing. She is a trained ninja of teeth, the scourge of cavities everywhere, she is a legend in the world of oral hygene, a true diva of dentistry and a master of mastication. She's never hurt me, never insulted me or made me feel any guilt, she's the best dentist I've ever been to hands down. She's so good that if she ever moves out of San Francisco, I'll follow her around like a dirty hippy follows a Phish concert tour. Ann saved my smile, saved my self esteem, and saved me a lot of pain...all the while without a single iota of judgement. Best dentist in the universe, without a doubt, and I HIGHLY recommend her to anyone with a mouth. Seriously, she is that awesome. In fact, I'm changing her name now to Awesome. Dr. Awesome. Seriously, this woman is incredible and you'd be a bumbling idiot for not giving her a shot. Ann is my sunshine. read more

Wow... sorry to bring it down but I tried to make an appointment online at least 1 week ago, maybe 2? I put in my info and waited for a call... and waited... and waited. No one called so I made another appointment with someone else. This morning I got a call finally but had to tell them I went with another dentist. read more

Dr Donnelly is a wonderful dentist. What makes her stand out from others I have had over the decades is her kind gentle manner. She explains what she is doing and does a great job at removing all the reasons to fear the dentist! Thanks for the easy experience doing a difficult task, Dr Donnelly! read more

Is it weird that I look forward to going to the dentist? Today she told me that I needed a crown...alas, I knew it since I had a crack the size of the San Andreas Fault down my tooth...but when she confirmed this, she actually sounded sad for me. It's been about three years since I've been going to Dr. Donnelly and I've been so pleased with her work that I've recommended her to my best friend, my best friend's husband and my best friend's other best friend! If my family lived here, then I'm sure they'd all see her too! And I find it just fabulous that this lovely, funny and sweet person is a dentist! And she is humble to boot! Honestly, I've never had a dentist that I've actually wanted to invite to a party or just hang out with...why? because she is so real and cool! She is hands down fabulous and I feel so lucky that I found her. EVERYONE should go see her...especially if you're afraid of dentists because she is so not your childhood dentist (no disrespect but c'mon, you know what I'm talkin' about!). Dr. Donnelly ROCKS! read more

I have never liked going to the dentist before. Bad habits combined with bad genes and an out of control sugar craving left me needing an unmentionable number of cavities filled a few years ago and I finally got hip to the fact I need regular 6 month cleanings. I went to a few dentists to fix the cavities and had some minor cosmetic work done. All good work but never good experiences with the dentist or their staff. A friend referring me to Anne after I recalled the experience I had with a dentist whose hand shook in my mouth. I called to make an appointment and they had space for me within the few weeks. Anne is very personable and sweet. She seemed genuinely interested in my dental health and wanted to make sure all my concerns were addressed. I never felt talked down to or judged, and actually in fact I felt respected and like I had just met another awesome human being. I left and realized - WOW. I am in a really good mood! I am actually in a GOOD MOOD after going to the dentists office! I have been back for regular cleanings since and haven't had a cavity since! Thanks Dr. Donnelly :) read more

Sitting in Dr. Donnelly's chair yesterday, I tried to think of how I could possibly translate my fantastic dental experience into words that would resonate with you Yelpers out there. And then it occurred to me. What we need here is a slogan - a soundbite that sums it all up. Here are some contenders: Dr. Ann Donnelly - The choice of a new generation. Dr. Ann Donnelly - Not your grandpa's dentist. Dr. Ann Donnelly - Fall in love all over again... with dental hygiene. Hmm, these aren't coming out quite like I imagined. But hopefully you're getting the picture. My point is this - you can take everything you've ever known about dentists and throw it out the window. There is nothing pretentious, stuffy, awkward, or aloof about Dr. Donnelly. Going to see her is like going to go see your friend. Your super, awesome, really fun and funny friend. Your friend who you just happen to trust enough to tilt you back in a chair and put sharp objects into your mouth. I personally tend to feel a little awkward and uncomfortable in one-on-one situations where people are tending to me in some way, but Dr. Donnelly totally puts me at ease. I almost want to give her a hug on the way out, and then send her a Facebook friend request when I get home. Boundaries, Mariah, boundaries. read more

I'm one of those crazy people that love going to the dentist. I've been like this since I was a kid. It may have been all the cheesy toys they offered when I was younger. So being unhappy with my past dentist, I knew something was up. This did not feel right, I'm supposed to love my visits, not dread their calls and unhappily skulk over to their office. SO, I just had my first appt with Ann yesterday and I am so happy I switched dentists. I was always a little iffy with my past dentist, she was great at what she did, but her staff was a bit off, would call me about the same things I already discussed with the dentist, made me feel uncomfortable when I asked about the bill and certain charges, AND I came to later find out they had been overcharging me. Plus they asked for yelp reviews, which I found a bit off putting. If I feel you warranted a yelp review, I'd give you one. Which brings me to this review, completely warranted and not prompted by anyone but me. I walked in for my appt fifteen minutes earlier like they had asked so I could fill out some paperwork, and by the time my appt time rolled around, there was Ann, greeting me right on time (unlike my past dentist who would keep me waiting up to half an hour past my appt time sometimes.) Ann was ridiculously nice and I felt completely comfortable with her poking around my teeth. Not only was she nice to me, she was also really sweet with her staff (unlike my past dentist, which also made me feel very awkward. You can't be short with your staff and turn to me and be nice, it's just wierd). My appt was just a routine cleaning, which gets a bit painful sometimes with other dentists that are a bit too aggressive with the evil scraper, but Ann was gentle and did an awesome job. I flashed my teeth at the boyfriend when I got home and he said they looked whiter, woo! Another great thing about Ann is she didn't try to push things on me like my past dentist, who convinced me to remove my silver fillings for the tooth colored ones. She also told me one of the other silver fillings had a crack in it and I would have to get that replaced soon. I asked Ann and she said she saw nothing wrong with the filling. I feel so duped by my past dentist, but I'm so glad I got out in time to rekindle my love with dentistry. read more

Dr. Donnelly provides great service, she cares about her patients, and is ethical to boot. I found Dr. Donnelly a couple years ago after almost being price gouged at Dr. Debbie(?) Piccolati's practice in Union Square. Dr. P. gave me a workup plan that involved fillings I didn't need and overpriced xrays that I already had. I confirmed this report by seeing a doctor at my cousin's dental practice in LA. .When I returned home, I wanted to find a trustworthy dentist in the Bay Area. I scheduled an appointment for an exam with Dr. Donnelly and she agreed with my cousin's diagnosis-that I didn't have cavities! In addition, she was communicative and supportive. I even asked her about veneers to whiten my teeth and she said that they would not be effective enough for what I wanted to accomplish. Imagine that! A dentist who isn't out to rip you off! When later that year, I did need a crown, her prices were reasonable and the staff was cool about payment, however, most importantly, her work is great! She is also one of the nicest, honest, and most friendly (but not in a fake way) dentists that I have come across. read more

Who reviews a dentist? I do and I am not the first! She is great, friendly and a pleasant demeanor. She really explains what is going on and the procedures if any. I went after year of being in college and just never making my appointments back home. I had an appointment way earlier in the year where I was warn that I had 3 cavities (without insurance, after 4 years eh not bad). I joined Aetna, which she accepted and scheduled an appointment. Everything when nice and quick and truth of the matter came out it was only 2! All in all a great experience both times, as I just had my second cleaning... can I say looking forward to my next appointment? read more

I recently moved to San Francisco and got a referral to Dr. Donnelly. I was impressed with how quickly they fit both me and my boyfriend in for new patient appointments. During my visit Dr. Donnelly was attentive and spent a lot of time with me (unlike other dentists who might stop by for a moment and seem rushed). The other staff in the office were great as well. My boyfriend came home from his appointment and told me that Dr. Donnelly was the best dentist he'd ever had. We both have nothing but great things to say about our experience with her practice. I'd definitely recommend them. read more

I normally hesitate to give 5 stars, as there's always one tiny little thing that will set a business or person down from the full 5. But not with Dr Donnelly! She is a great conversationalist, and very funny. She cleans teeth wonderfully, and sympathetically. She will pre-authorise treatments so your bills aren't a shock. Even her office staff are practically jubilant to see you when you walk in - I often think that Brad Pitt must be standing behind me because they greet me so enthusiastically! And, I never have to wait... I walk in and poof! There's Dr. D standing there ready to rock the tooth pick. It's freaky! (I hope she never moves... I dread the thought of having to ever see another dentist.) read more

Love Dr Donnelly! She's the best and her entire office is great. They text you appt confirmations making it very easy to confirm (vs having to find time to call them back to confirm in person). The entire office group is very courteous and nice. Love my dental hygienist too! Have recommended her to all my colleagues who have the same insurance. Tip - there's usually always parking on the street when I go. Pay for it via phone so that if you need to add more time, you can easily from your dental chair! read more