Dr. Stallman stalled me in my healing for years. Back in 2017 I could have found out the real…read moreissues behind my "IBS" symptoms by just doing blood and stool tests. It's not ok to just say that I have IBS and can have some peppermint pills and send me away.

Neil Stollman is a luminary in his field. His knowledge, compassion and caring for his patients…read moregoes beyond any other doctor I've ever met. He's kind and follows up with personal notes to let you know that he's there for you in case you need him. The kind of doctor you feel safe the moment you meet him in person. Unfortunately he will retire sometime in 2026 or 2027.

Currently, this is one of the worst experiences that I have had with a medical office from a…read moreprocess and patient care perspective. Here are the issues I've experienced: 1) As many have pointed out, the patient coordinator Mariah doesn't provide adequate service. She is slow to respond, lacks empathy, is unpleasant to speak to and very short in her interactions with patients. 2) Cultural competency is also an area of concern when it comes to basic procedures. I was made to feel like I was wrong for asking for accommodations that take my religious beliefs and financial situation into account. 3) I also received an unexpected bill for asking simple questions about the procedure and what it entails because initial information was not provided. 4) Lastly, results are handled poorly - they basically release them via the portal but don't provide any explanation about test results for days after. I'm still not sure if it's because I called the office and pressed to have the doctor explain them or if they are just that delayed that it took them a week to follow up with me. These were pretty significant results that required additional levels of testing. It's concerning to be able to see your findings but not have a doctor or professional explain them to you for nearly a week.

After 25+ years, I am switching gastroenterologists. This is a fine place to get a routine…read morecolonoscopy, but I would advise patients like me with serious conditions to shop around for a smaller practice. I agree with others that Dr. Cheng is a competent and compassionate doctor. But over the years the practice has ballooned in size to the point where the staff is totally overwhelmed and careless mistakes affecting patient care are being made. Dr. Cheng's previous patient care coordinator, Nicole, was amazing, but the new coordinator, Mariah, is clearly out of her depth. My specialty pharmacy told me they made 6 attempts to get a new authorization and never got a callback. I later found out that when Mariah submitted the authorization paperwork the first time, she encountered a problem, noted it in my medical chart (cya) but never bothered to inform me so I could follow up. On her second attempt, she made a careless mistake (she answered it was "unknown" if my medication was helping me) that caused my authorization to be denied. When a customer service rep from the insurance company informed her of the error, she denied that she was responsible then complained that she was being asked to submit my authorization for a third time. Sorry to inconvenience you, but it's your job!

My experience with Dr. Higa was extremely disappointing and negligent. During a period when I…read morerapidly lost weight and couldn't eat for months, and she dismissed me. I repeatedly asked for an MRI, SIBO breath test, any help in finding answers. She delayed treatment, and instead prescribing multiple mostly over the counter medications (very high doses of prilosec, miralax, gasx...) that made my condition worse. I continued to decline until I went to the ER twice, had severe tachycardia, lost income from work, and another doctor finally diagnosed me with severe SIBO and a hernia. Throughout this time, I received almost no communication--no responses to multiple messages or calls--and her staff would only offer appointments six months out based on her approval, which never came. As a long-time patient, it felt like she had checked out of caring for my health. I later learned from a second opinion that the colonoscopies she recommended for me weren't medically necessary every other year. Every TEN years was sufficient! My primary care doctor, who knows her personally, even told me she was nearing retirement and seemed "checked out," and that other patients had gone through similar experiences. From my perspective, it often felt like financial priorities were put ahead of my actual care. Based on what I went through, I believe her management of my case was deeply irresponsible. If I had the resources, I would strongly consider pursuing a formal complaint. I won't return and deeply regret recommending her to others. A terrible excuse for a so called doctor, and an embarrassment to the human race.

Dr. Higa was wonderful. She was kind, professional and informative. I had trouble with the prep for…read morethe colonoscopy, despite all efforts, and let her know as soon as I arrived. She thanked me for the transparency, and she did her best. Afterwords, she let me know that even though she didn't see anything concerning, that she wanted me to return, and expressed that she would make sure that the prep kit I use on the follow up will be a different one. I really her, her anesthesiologist and staff. Nothing but good things to say. Thank you Dr. Higa.

I got my after visit summary before i even met with the doctor. He was 30 mins late and gave no car…read moreof any value. See some else.

I went for colonoscopy and had to pay upfront. Later they charged me an additional $1000 which I…read morepaid. I have been waiting for a detailed bill since October and they still haven't provided anything. This feels like a scam and why they are not providing me a bill of what I paid for. I have contacted their billing officer many many times and nothing!

Dr. Thomas Hargrave is an amazing, wonderful doctor and specialist. I only hope he continues in his…read morepractice as gastroenterologist, who cares very much about people and gives more to the quality of our lives. He took care of my nephew a recent procedure, but most of all he gave wise, intelligent words to a young man seeking a little too far forward to have procedures done too fast, but yet needed a little guidance from a wonderful doctor Who could be trusted to give wise words in a little background on how to take care of ones health. We need more doctors like Dr. Thomas Hargrave to stay with the people, one we can rely on and we can trust to put our lives in great hands. I wish I could take my son who 13 years old to him who has difficulties with his Bilirubin . If he could only see Dr. I would feel so much happier.

I have had three colonoscopies over a 25 year period, and the one I had with Dr. Hargrave was the…read moreeasiest and least stressful. If I ever need another one, I'm going back to him.

Late review, this is for January's procedure…read more Upon arrival, I had came in the office early for my procedure. I was super nervous as this is my first colonoscopy appointment. I probably used the restroom 5 times and each time I was worried that I was called, in case they didn't see me in the waiting room. I waited about an hour after my initial appointment due to the fact that the patient before me had some medical issues that needed more attention and time. I was fine with waiting anyway since I didn't plan my day but to rest and hopefully the patient before me was okay. I had a great experience! Coming into the facility, I was scared and nervous for my first colonoscopy procedure but the nurses, anesthetists and Dr. Chard made the experience wonderful! After the procedure when I had gotten well rested, Dr. Chard came by and talk to me about the procedure and what else is next. It was a welcoming environment and I highly recommend this place!

Had my second colonoscopy there. Check-in was fine. Prep was fine. The place has a little bit of…read morean assembly line feeling to it as there are lots of beds around in one big open room but fine. Procedure itself went fine. I told the doctor (Dr. Chard) right before I went under that at my first procedure (5 years earlier at another place) the doctor had given me the results within a few moments of me 'coming to' from the drugs and I didn't remember what they said. He said he wouldn't do that...then proceeded to do exactly that. I remember what he said this time but kind of minor annoyance. Here is the big reason for the 2 star review: something happened during my routine colonoscopy where they actually gave me an infection that turned into diverticulitis! I will explain. Many people have Diverticulosis (small pockets in the colon). Dr. Chard explained I had this when I came to. That's fine. It doesn't really mean anything. However 24 hours after my procedure ended I ended up getting massive abdominal cramps. Over the next 4 days they got worse and worse. I spoke with Dr. Chard and he said he didn't know what it was and recommended I go to the ER. 5 hours later after blood work and a CAT scan the ER doc said I had diverticulitis (which is an infection and inflammation). They called Dr. Chard to explain. He then called and left me a VM saying "This is very rare. It almost never happens. It's unlikely related to the colonoscopy. You'll be fine with antibiotics after a few days." Um, this was 1000% related to the colonoscopy (which is what the ER doc said). What, it's a simple coincidence that this happened within 24 hours of the procedure? That seems like a flat out lie to cover his butt (pardon the pun). In the end (another pun) the antibiotics did work and the infection cleared up. But it was a very terrible 6 days of pain and what will end up being a big ER bill. I won't be returning.

Outstanding Care and Professionalism! I cannot recommend Dr…read more Mehra Hosseini highly enough. He recently performed both a colonoscopy and an endoscopy for me, and the entire experience was seamless. It is such a relief to be under the care of an excellent, highly skilled gastroenterologist who truly makes you feel safe and comfortable. The procedures were done at a very nice, modern facility where the level of patient care is top-notch. Everyone there was attentive and professional. A special thank you goes to Mandy, the office manager. Her patient service is fantastic! She provides prompt responses to both calls and emails, ensuring every need is taken care of quickly. I am deeply thankful to Dr. Hosseini and Mandy for making what could be a stressful process so incredibly smooth.

Didn't listen, just a loss of money, and added stress…read more I was hit with the trifecta a) an unnecessary procedure (thankfully didn't go through with) b) an unreasonable cancellation window (Is 7 days a normal window??) and 3) a large ($400?!) cancellation fee I went in for stomach sensitivities and was recommended a procedure looking for celiac, when I made very clear I don't react poorly to gluten, but that is the one thing he focused in on. I later received a second opinion that agreed it felt premature, and not related to my concerns. After I cancelled I found a $400 bill in my mail because I didn't cancel within the 7-day window. Kind of felt like they were getting a payout regardless, just from my initial appointment happening. Be wary of the cancellation window, and make sure the procedure is actually necessary.

Dr. Yep retired before COVID. Miss her tremendously! She was such an amazing PCP/Clinician.read more

She was our primary for a long time until she all of a sudden left the john muir practice. The last…read moretime I saw her she sounded pretty ticked off because it seemed that I was telling her too much health problems that I wanted to address during my physical. Little disappointed about that.