After 2+ years of recurring shots and a change/loss of insurance, they cut my son off from his…read moretreatments. We offered to direct pay for them as it's important he doesn't lose the immunity he's built. They said no but wouldn't provide an explanation as to why instance was required. Also, their billing practices are such that he charges varied from month to month and even when I asked for explanations as to why it seemed too high some months, they couldn't explain the logic behind it.

Doctors are ok but administrative staffs are rude. No smile and don't want to answer questions. Bad…read moreexperience. Please do staff training!

I have been seeing Dr. Torrano for many years. I have a complicated allergy situation and Dr…read more Torrano was the only doctor who helped me get better. He is very professional and knowledgeable. He always seemed concerned about my condition and how I was doing. I would recommend him to anyone looking for an excellent allergist.

Overall negative experience in this office. The overall patient care experience is disjointed,…read moredysfunctional, and have poor communication. Examples: the doctor may say one thing, but the medical staff are confused, and seem to be on a different page. The staff in one office say one thing, but when you call them, you get punted to the main office, and the staff say different things. No one cares to resolve any issues, and just tell you to call someone else, or speak to someone else. Avoid this practice if you can.

Dr. Wolfe's been always wonderful and provide me with a lot of great and compassionate care for my…read morecondition. The nurses and staff are always ready to help. I recommend their clinic for all who are suffering from allergies and asthma. You don't need to do a "hit and miss" trying to look for an answer, make your appointment now!

On the plus side, this office is a highly efficient billing machine. They will bill you promptly…read moreand with great enthusiasm and passion for their work. This is in contrast to how quickly they do other things. Expect long wait times for appointments since they overbook. Expect inconsistency on how shot station hours are enforced and implemented. Expect rudeness, not patient care. Expect no help with prior authorizations and with your insurance.

Dr. Nelson and her staff are awesome! I have visited both offices in Los Gatos and on Moorpark in…read moreSan Jose. I have also had interactions with her staff in person and via phone. First, Dr. Nelson has been very professional, competent, and she listens to her patients. Second, her staff (reception and assistants) at both offices have always been very helpful, professional, and very pleasant to talk with. I highly recommend Dr. Nelson.

Dr. Torrano is great. I went from needing shots and being miserable with allergies to no longer…read moreneeding shots and no longer being miserable.

I've been coming to South Bay Allergy since 2021 and have always had a great experience with Dr…read more Zhang. The doctors are decent--but the front desk and billing staff make every visit stressful. The front desk and billing practices are consistently unprofessional, disorganized, and frankly, disrespectful. Every visit turns into a stressful encounter about money. Despite repeatedly requesting a bill for over three months, I've never received one--yet I'm harassed for payment every time I come in for allergy shots. I've left several messages for their billing department, with zero response. The front desk once made me wait 30 minutes because I refused to pay without a bill. The staff fumbled with their system, unable to print or email the statement they claimed existed. Another time, while I was parking, the receptionist told my young daughter to tell me that I "owe them money." That level of insensitivity and lack of privacy is unacceptable. Many families bring in anxious children, yet the environment is cold and transactional. Administrative staff could make such a difference by doing the basics--say hello, smile, make eye contact, and show understanding. After four years as a patient, I'm now finding a different allergist. For a practice in the Bay Area--where excellent, patient-centered care is easy to find--this experience was shockingly poor. South Bay Allergy has wonderful doctors, but unless the administration completely overhauls how they treat patients, they'll continue losing them.

*Update* Do not visit this doctor or location. I'm filling a…read moreformal complaint via the California Medical Board against Dr Lozano's Office because of their gross negligence. I emplore you to explore other options available to you in the Bay Area. Got my allergy test a year or so ago. Every time I've called in they say they're sending it that day. Never happens. Still haven't gotten them....

Dr. Lozano is a nice doctor. Horrible service. After my appointment I have called in about 25 times…read moreto get my invoice to submit for reimbursement through my health insurance. They have promised to send it, but never do. Their phone voicemail box is usually full, they ignore emails, and on the slight chance they do answer their phones, they lie to you if you aren't going to pay them money. Shameful way to treat patients.

I've been seeing Dr. Wolfe for about 19 years. At times he…read moremight come across as rude but he is a very good allergist, Asthma specialist and is very well respected by many doctors in various fields. He loves dark chocolate and fresh fruit. His staff is amazing across all the offices. You won't find this kind of care anywhere else, especially now days when doctors are afraid to diagnose and more afraid to treat. This doesn't happen on Dr. Wolfe's watch. You like my post please like. Be blessed

I was referred over to his office by my PCP and I really didn't know what to expect. However, was…read morereally impressed by the level of service as well as Dr. Wolfe's expertise. Plus he has a great bedside manner as well as sense of humor. Staff was wonderful also.

I came here for hyperbaric oxygen therapy (HBOT) and overall had a great experience. Dr. Young was…read morevery informative, and the staff were friendly, knowledgeable, and thorough in explaining safety protocols, which really helped ease any anxiety for a first-time session. I was initially referred here by my surgeon after another Bay Area facility was fully booked, so I appreciated being able to get in relatively quickly. The treatment itself felt professional and well-managed, and I left feeling positive about the care I received. One thing to note is that this clinic does not accept insurance, so everything is out of pocket, unlike some other facilities that may have insurance partnerships. I wasn't aware of that ahead of time. My main area for improvement would be pricing transparency. Over the phone, I was quoted $375 for treatment and told I would need to meet with Dr. Young beforehand, which I completely understand. However, additional costs weren't clearly explained. I opted for a 90-minute session, which ended up being more expensive, and I left owing around $850. While I acknowledge I could have asked more questions, I do wish the full pricing breakdown had been communicated more clearly upfront. Overall, it was a very positive experience in terms of care and professionalism. If cost weren't a concern, I would absolutely return. I'd just recommend future patients ask detailed questions about pricing ahead of time.

I had a great experience here. I came in as a young athlete for a VO max test and also completed an…read moreInBody scan. Everything was handled professionally from start to finish. The staff were incredibly friendly, welcoming, and took the time to explain my results in a way that was easy to understand. I also received a 3-month nutrition plan that felt personalized and practical. Overall, the process was smooth, informative, and motivating. I'd definitely recommend this office to anyone looking to better understand their performance, fitness metrics, or overall health.

Three days ago I had an emergency regarding a severe nose bleeding and I had to go to ER. The…read moreambulance couldn't help me out. They place a nasal packing and it had to be removed by a ENT specialist and I got an appointment with Dr. Michael Purkey. He is an excellent doctor! He is very knowledgeable, kind and professional. He was very patient with me listening to all my concerns and addressing them in a very reassuring way. The staff is very friendly and supportive. I highly recommend Dr. Michael Purkey.

As a patient with complicated health issues and who deals with many doctors who seem to forget i'm…read moreactually a person, I get the worst anxiety walking into a doctor's office. I have seen that when doctors don't have answers, it is easier for them to either blow it off or throw out some blanket diagnosis, without doing the hard work to get an answer. But that is not Dr Purkey. He is kind, patient and helpful. He truly seems to care about the patient and I would definitely recommend him.