I went to this clinic to have my mail dog collected for future litters. Everyone there was very…read morenice, the place was very clean and they explained everything as we went along. I was impressed with the facility and the people that I dealt with.

Very helpful and professional in time of need ! Dr Sherman and staff quickly diagnosed and treated…read moremy dog's ailment. Very satisfied.

The whole staff has been incredibly sensitive and caring every time I've visited. My daughter wants…read moreto be a vet and, last time we visited, Dr. Katrina encouraged her to help with the exam (listen to his heart with the stethoscope, hold him, feel his belly). Whenever we have concerns, the doctors and techs have bent over backwards to make sure we had all the answers we needed. From the receptionists to the techs and doctors, we've been treated with nothing but respect and compassion every time we have visited. The clinic is always clean and never too crowded. The people are great. The location isn't the most convenient but that is easily made up for by the experience once you get there.

I am absolutely furious and heartbroken over the care my dog, Milli, received at this clinic. I…read moretrusted this veterinarian with my baby, and I will never stop wondering whether that trust cost her valuable time. Milli suddenly lost mobility in her front leg, which was extremely concerning because this was not a gradual change. We brought her in because we were very concerned and expected them to investigate why this was happening. Instead, we were told that they performed a chemistry blood test and a heartworm test, diagnosed her with arthritis, and sent her home with anti-inflammatory medication. That diagnosis did not make sense to us. Arthritis is something that typically develops over time. Milli's loss of mobility happened suddenly, yet no neurological cause was investigated or even discussed with us, and we were not referred to a neurologist. A few weeks later, because Milli was still having problems, we took her to another veterinarian. They performed a full blood panel and referred us to a neurologist, where we discovered that Milli had suffered a stroke. This is the part I cannot get past. A stroke can require immediate recognition and treatment, and I will forever wonder what could have happened if her condition had been recognized when she first suddenly lost mobility. We lost precious time because we were told it was arthritis. I am devastated that I brought my dog in for help and left believing she simply had arthritis, when something much more serious was happening neurologically. I feel this veterinarian failed my dog by not investigating the sudden loss of mobility more thoroughly and by not considering a neurological cause or referring us for a neurological evaluation. I trusted them to recognize that something was wrong with my baby, and instead we were sent home. Milli ultimately became critically ill and passed away. I will carry the heartbreak of this experience for the rest of my life, and one of the hardest things to live with is wondering whether earlier recognition of her stroke could have given her a better chance. I strongly encourage any pet owner whose dog suddenly loses mobility or develops unexplained neurological symptoms to get a second opinion and advocate aggressively for further testing or a neurological referral. Do not simply accept "arthritis" as an explanation for a sudden change without asking questions. Milli deserved better. She deserved someone to look deeper when she needed help.

Groomingdales did a great job with grooming my puppy. Was able to make an appointment and get in…read morethe next week. I was called when my puppy was done to come get him.

Chelstar's has amazing staff that are always pleasant. The facility is accommodating with pet care…read moreneeds. While I've never seen the kennel area, my pups run into the building and are always happy when I see them. They are never afraid, skiddish, anything that would give off red flags. I am grateful for Chelstar's. I can leave for a weekend and know that my pups are safe.

New owner (Emi-Jo Barkley) is a liar! I was happy with Chelstars for the past four years with the…read moreformer owner. Toward the end of March, 2026, we were planning on going on vacation. I made a reservation over Christmas and confirmed the reservation with the new owner (via email) in early March. Since I noticed a few of my dog's shots were not up to date, I made a veterinary appointment two days prior to my dog's boarding with Chelstars and got his shots up to date. When my wife arrived at Chelstars, three hours before our plane was to leave, the dog was denied entry since the shots happened less than two weeks ago. My wife was told that this rule was posted on the website (a picture of the website is attached). We were successful in having to find an alternative placement in less than an hour. Since I have had a four year relationship with the facility, I called the owner about future boarding. This is when Emi Jo mentioned my wife was swearing at the employees. While my wife was probably frustrated, she does not swear (and almost never loses her temper). My wife also vehemently denies it. I would bet my life on the words of my wife. Granted, I may have sworn and lost my temper, but... I was not there. We will not be returning! I will pay extra money to work with a facility that knows how to tell the truth about a website and doesn't make up fairy tales.

This place is absolute adorable. They have puppies in open top, open side bared cages so you can…read morereally get to pet them and be with them. They also have cats, lizards, birds, ferrets, guinea pigs, gerbils, hamsters, turtles, koi fish, fighter fish, other varieties of fish. Just a lot of animals, toys, food, and animals accessories to chose from. To top it all off they have a Thursday reading time!! They read to kids starting at 10:30. They have popcorn for the kids, read, bring out an animal at the end, and then coloring. This place is top notch. Couldn't say enough nice things :)

Fantastic pet store! The staff are always super friendly and the animals are kept clean and well…read morecared for. My family and I love coming in to look at the adorable puppies and my son is a huge fan of the popcorn. The vaccine clinic is wonderful too and has great prices!