I have been going to WRI for over a decade. They have been very helpful from scheduling…read moreappointments to assisting me with insurance billing. It is always a good conversation with the doctors and staff there both medical and non-medical related. :)

Called Menlo Park office to see if this scheduled memo will be covered by insurance. The lady kept…read moreon saying she had no idea which is fine but other diagnostic places will call the insurance to confirm. Based on her response, canceled the appointment to avoid any billing complication as many other reviewers had experienced. Suggestion to Dr. Cuter man that office staff needs a refresh lecture on customer services.

Highly recommend this place! Last year I had a MRI on my shoulder. No problems at all and I liked…read morethe smaller office setting vs. the hospitals. This year my husband needed an MRI on his knee. We waited over a week for his doctor's office to get approval from our insurance company. With no approval in sight, I decided to make an appointment with CA Advanced Imagining just to get our name in the appointment book. I told Andrea about the wait time for our approval - she got our information and called our insurance and got approval in less than two hours! I'm so grateful for this since my husband has been limping around and in pain for days. I feel that although the doctor's office said our insurance was "pending" and they can take up to 7 business days to approve, I don't think the called it in at all since Andrea got in done in two hours. Husband was in and out in an hour and he's giving the place a thumbs up too.

So I was referred here by SOAR, same as everyone else. And by referred, I mean that SOAR basically…read moretold me to come here, so I don't have much choice. I've had 3-4 MRI's here, the most recent being today. Contrary to the other people's reviews, I've found the staff overwhelmingly friendly and nice. I have never had to reschedule an appointment, nor have I shown up and had the appointment changed/cancelled...so I can't speak to those reviews. Since it's scheduled through SOAR, you make your appointment at SOAR so you don't really interact with CAI's schedulers yourself really. I like that they offer you music to listen to throughout the experience(a very wide variety: rock, country, classical, etc. all kept up to date) and I find the facilities nice and clean. However, what knocks this place down stars is the quality of the MRI itself. I've had MRI's from a number of other places in the bay area and I think CAI's machines are the most uncomfortable ones I've been in. Not to say that MRI's are ever great experiences, but these are particularly bad. The table that you lay on gets completely wobbled when the MRI machine is in action, which causes your arms and hands to become tingly/numb...making it very hard to remain still. If you put your hands on your stomach, with your elbows still resting on the board, sometimes it becomes very painful as the board shakes and irritates your funny bone/arm bones. The board also has a sandpaper like texture to it, so I would say it's quite uncomfortable against my back, even though they lay down paper on it and I'm wearing a gown. It feels like your skin is on gravel. And finally, though it's nice that they offer you music, their headphones are really uncomfortable. Something about the way they hook up to the machine, it's difficult to lay your head straight while wearing them. So often I find my neck in pain as I agree to a kind of awkward head position that I can't move for the duration of the MRI. Basically, this is a fine place but not the best. If I didn't have to go here, however, I wouldn't.

I was able to watch a nature screen and music during scan. The hour went fast. I wanted to know…read moremore about my heath and discovered the analysis of what i can now discuss with my doctor 10 minute visit

Before I scheduled my Prenuvo scan, I had heard about some of the problems involving false…read morepositives, but thought that this was probably rare. I was wrong. I paid close of $4,000 for a scan, and a "moderate" finding of a BRAIN STROKE was confirmed. Of course I freaked out -- never any symptoms, etc. Rushed to meet with a Neurologist and had 3 specific brain scans to pin point more information. Turns out I did not have a stroke at all -- it was some kind of brain vessel configuration that was not unusual. Either the scanning information was incorrect, or the Radiologist who reviewed the scan made a striking error. Either way, I thought prospective clients should know about this possibility and the unreliability of scanning. I would not do it again!!

They have some of the best prices for DEXA scans in the Bay Area, and their services are very…read moreaffordable. The online account provides the full report for every scan, so you can review the results yourself and use Google or AI to better understand anything you have questions about. Unlike some other places that charge an additional fee for "report analysis" after the scan, everything is already included. In my opinion, the extra analysis fee at some places just feels like another way to make more money off you.

Completely inaccurate result. I tested my body fat in multiple places, and the result I get here is…read moreby far the most inaccurate one. Easy parking though

Stanford Medical ordered the MRI and scheduled it to be done here, in downtown Palo Alto. It's an…read moreeasy trip off of the 101. There is plenty of parking. Easy dropoff access for those with mobility issues. Lovely neighborhood pocket park right around the corner should you need a place to just breathe. Variety of restaurants and cafes on the next block north if you need a bite to eat. Waiting room is smallish and has a tv running nonstop in one corner. There is also a charging station for phones and tablets.

Great place to feel awful. Better place for all the great care and assistance. Thanks .read more

Excellent caring, professional, staff, and outstanding doctor. It was easy to get an appointment…read moreand office follow through was great. Had injections for my stiff and sore neck, after an MRI. Procedure was quick, painless, and proved to be successful. Movement, stiffness and pain have improved significantly. Highly recommend.

Let me begin by saying the professionalism and treatment at the actual procedure center was top…read morenotch (would give it a 5). But their billing department would receive a negative 5 from me. When I checked in for my appointment for my back rhizotomy over a year ago I was told (they had also confirmed this prior to the apt) that if I paid $540 upfront, that would be the entire cost for the procedure center. I have since received numerous bills for $21,000 from their billing dept. And they have not returned my many phone calls. This has been going on for months now. There is obviously a huge disconnect, but now I am extremely hesitant to ever do another back procedure there!

I got a referral for an X-ray from my PCP. This company then proceeds to spam you with text…read moremessages and voicemails saying go walk in for an X-ray appointment. You cannot make an appointment online for an X-ray - you will not be able to proceed further and it says go walk in. I tried to walk in today (Wednesday) at this clinic but then they said sorry they don't do X-rays at this location on Wednesdays. Ok.... This was not mentioned on their website anywhere for this location. I asked the front desk if other sites have X-rays today and she mentioned San Mateo "but only until like 12:30 PM or so because the tech goes around" What is the point of advertising that you can walk in anytime for X-rays when in fact the availability could be quite limited / unavailable and you wouldn't really know until you get there? Their website has an "X-ray queue" and right now it says 1 waiting for this location but they're certainly not waiting for an X-ray today since they're supposedly closed for X-rays today. What is happening! I'll try again and will try to report back on the actual experience but beware don't come to this clinic on Wednesdays for a walk in X-ray since it'll be a waste of time. UPDATE: I tried calling this clinic to double check they were open and were doing X-rays but it seemed hard to get a hold of the front desk staff. It seemed like I was being sent to a call center "next available agent" which is not super helpful, so I hung up and decided to just drive back again the next day. I was able to come back the next day and the process was generally smooth. They took my insurance and I only had to pay a $10 fee (hopefully no giant surprise bill later). The actual X-rays only took like 5 minutes not even and the tech was very courteous. Overall I would say a few improvements could be made: 1) the website needs to be updated to say don't come here on Wednesdays for X-rays because the tech is not here 2) the site should indicate any other limited availability (e.g. are X-rays actually available all day?) 3) make it easier to actually reach the front desk via phone for basic questions. 4) I think 1 text / reminder call is probably sufficient. I got 4 texts and 3 voicemails in the span of two days.

Every time I come here there is always some mysterious issue with my insurance that I don't have…read moreanywhere else. These people need to get their pre-auth process straightened out and not wait for me to arrive to suddenly realize there's "an issue" with my BIRTHDATE. I was fasting and not on any of my meds and I was told to continue waiting for an hour. During that time my issue changed from "it's listed as routine so you have to pay for everything" to "your birthdate is wrong", what is the actual reason? I don't even think Simonmed knew...what a circus.

I've had several DEXA scans here over the past few years, and they've helped me really understand…read moremy body composition and in turn, what actually works for me with diet and exercise. What I appreciate most is the honesty, there is no fluff, just a clear, layman's-terms breakdown of your results. That clarity has helped me make better choices, leading to a healthier body composition (and hopefully a few extra years to enjoy it). Amy and her team are fantastic and you really can't go wrong here. The key is going consistently over time so you can track what's working and what isn't.

This is my 2nd visit to DexaFit. I am so happy I found them on Groupon because it has helped me to…read morelearn more about my body composition and the changes I need to make in order to improve my overall health. I drive from San Jose and I love the environment and the ladies that work there. They're so nice beautiful and your best cheerleaders ! I am a Registered Nurse with over 25 years of experience critical care included and they teach me things to help me improve my health and wellbeing. I also own a Bodysculpting business and refer all my clients to get a Dexascan done. I love San Carlos DexaFit because they did my 1st scan and I am a creature of habit. I also love that they have an app that I can have at my hands to refer to and track my progress. It's a great feeling to improve your health and wellbeing for the best quality of life! Thank you DexaFit for my wake-up call ‍‍‍‍‍

The only complaint is that they didn't handle the insurance nicely. I had to google and look up…read morethe address in order for them to make the claim. However, the lady who actually did the x-ray on me was very nice.

Brought my daughter here due to a referral from her orthodontist. From the very 1st call the…read morerepresentative was far from friendly. I called to get basic info and availability. The staff wasn't courteous at all as I was trying to read off the info from the referral to help everyone save time so they were aware of what type of imaging my daughter would need. This was my first time coming here and only reason why I chose this location was because geographically it was close to home. Perhaps the other locations are better.. or so I hope. Only reason I give them 2 stars is because they were able to fit her in today which was ideal due to my availability.. otherwise they'd get just the 1 star due to their customer service.

My previous 2 star review was ONLY because it takes many months to get an appointment at the…read moreStanford Campus Radiology department. That said, once is arrived at the Samaritan Drive Campus, the efficiency, Professionalism and warmth/empathy of the staff exceeded my expectations. The parking is easy, and the waiting areas are attractive, updated, spacious and comfortable. Although I had to drive over to the Samaritan Drive Campus, once there everything went smoothly, and the actual Mammogram took less than 40 minutes. For this reason, I am updating my review. The Patient Experience is outstanding! Word to the wise: if you want a mammogram on the Stanford Campus, then schedule it 4 months in advance.

Unbelievably bureaucratic and incompetent. Just trying to schedule an appointment is an ordeal…read morerequiring much time and energy. You will also encounter systemic as well as personal rudeness. And they don't provide adequate prep instructions. The whole department should be replaced by AI.