I called animal control 24 hours ago because a litter of feral kittens was born in my yard and one of them was badly injured. The flesh was stripped from the kittens back leg, and infection had already set in. I was told they would send someone out the same day. I received a call at 11pm from an officer telling me they were busy, and someone would be out first thing in the morning. I called again at noon because nobody had been out or contacted me and was told I was still on the dispatch list and someone would be out 'soon'. I just called again and was told that the call had been listed as 'resolved' and two cats had been taken from my residence. No officer ever came or contacted me, and no cat has been removed. i have been waiting by my door for the last day. When I explained this, I was told the officer would 'try to swing by tonight' but if not, to call Monday morning after 10:30. When I asked the dispatcher why it was reported as resolved if it wasn't, his response was 'it happens all the time'. They need to seriously revamp their system.
**edit- an officer showed up fifteen minutes after I had the final call with dispatch. He talked on his phone while I retrieved the kitten, had me drop it in a trap, and left. I understood from the beginning that this kitten would be humanely euthanized, but I would expect anyone in the animal services industry to have a bit more heart. read more