Disappointing Experience - Poor Communication and Unfinished Work…read more
I'm disappointed to say the least after my experience with Sal's Garage. The shop was recommended to me as a place that does quality work, and I was told they were honest and fair. However, my experience has been the complete opposite.
I purchased a car in Florida and had it inspected by Sal's Garage shop manager. The car was given a clean bill of health, with only a few minor issues noted--chief among them, the back windows not operating. I asked the manager specifically about the condition of the car, including the electrical system, windows, radio, transmission, and clutch. He assured me the car was in good shape and that it was really nice overall.
Based on that reassurance, I asked if they could handle getting the windows functioning and address the carburetor issue with the disconnected electric choke wire. I was told "yes."
However, after nearly two months of waiting and numerous issues, I finally got the car back, and it was far from what was promised. As soon as the car was unloaded, the rear window dropped and became non-functional, and one of the other rear windows wasn't working either. To make matters worse, the interior door panels were missing, all five window tracks were messed up, and the windows still weren't functioning properly. The electronics were also in disarray, with multiple gauges and the radio not working.
From a mechanical standpoint, the issues were even worse. The rear axle seal was leaking, the driveline had a noticeable vibration, and the shifter and clutch were full of "slop" and needed attention. In short, the car was in much worse condition than I was told, and many more problems were uncovered than were disclosed during the inspection.
To add insult to injury, when I tried reaching out to the shop for clarification and to discuss these issues, I received no response to calls or texts. I don't mind putting in the work to fix a car, but if I had known the true state of the vehicle, I likely would have reconsidered the purchase. The fact that the work they were supposed to do wasn't completed at all has left me extremely frustrated.
As of now, I'm having another company handle the repairs that Sal's Garage was supposed to complete. I'm genuinely upset with the service, the lack of communication, and the wasted money. money spent to correct what they did not 7K
