I am filing a complaint regarding a very frustrating and unprofessional experience I had with a…read morepediatric medical office on March 17, 2026. I had a scheduled appointment for my son at 9:15 AM. I called ahead of time when I realized I would be late in order to reschedule. During that call, the representative informed me that because my son was sick, they would not allow him to come into the office. Instead, I was told that they would schedule an e-visit (virtual visit) for later that same day at 4:15 PM. I agreed to this arrangement based on the information provided. Later, when I logged into the MyChart system for the scheduled appointment, I noticed that it was listed as an office visit rather than an e-visit. I called the office to clarify, and the representative I spoke with told me that I must have "misheard" and insisted that no one would have told me it was an e-visit. I was then transferred to the office manager, Sharon, who also stated that I must have misheard and that no employee would have given me that information. I explained clearly what I had been told earlier, but she continued to dismiss my concerns. When I requested the name of the representative who originally assisted me so I could better understand the situation, Sharon refused to provide that information. The conversation escalated due to the lack of assistance and accountability. Sharon further stated that if I filed a complaint, it would "just come back to her," which gave me the impression that there is no proper oversight or accountability process within the office.

I have gone through my fair share of pediatric doctors who were overbooked all the time , rude, or…read moretook about 10 minutes with my kids before providing them with these crazy medications with no explanation of what they had or advice . I was referred here by a old friend to TCP and it has been about 3 years . WE ABSOLUTELY LOVE DR AMY and the front desk staff. I could go to any place of business and I wouldn't care how great the doctor is , if the front desk doesn't match that, I am out. We have recently moved and I still make the drive to come here because I doubt I will find somewhere better than this. KEEP UP THE GREAT WORK DR. AMY AND STAFF. -Andria Villarreal

I took my son this month of october 2025, first of all. This facility is super old and doesn't have…read moreany machines etc it definitely does not feel like a medical office. They did take my son's vitals but was misdiagnosed with the flu. They did swab him there and the result was positive? And was told he had the flu the DR tried to prescribe Theraflu and cough medicine although my son had zero! no symptoms of flu, not even congestion or cough. Then he tried to say maybe my son was having anxiety. Which we have never dealt with. My son ended up just having a stomach bug. The reason I took him was because he felt lethargic and had vomited at school. The next day I took him to pediatriciAN, he was already fine and was also tested for flu and he was negative! He did not take any of the prescribed medicines prescribed by Pandas.

This is an affordable alternative to our Primary, which is almost impossible to get in to same day…read more They are kind and knowledgeable. It's not an all day event. I trust them with my kids.

Fast and good service. Doctors take their time to answer any questions. Same day appts. Clinic is…read moreolder looking but clean. Front office staff is nice, not rude like most places.

From the owner: Efficient Pediatrics.read more

I recently changed pediatrician and it's been a good doctor DrJilly and all the time when I came…read morethey always treat us good specially the nurse Maggie she's patient with my kids

If I could give a zero star I would. The doctor finally saw us an hour and a half, past the…read moreappointment time. They'll make you get blood tests for your kids and not offer to do the tests themselves, causing you to drive all over to find a place that will take you with a barely two day old and postpartum mom. Do better Fairmont Peds.

Front desk staff could use more training, I don't know why they seem so mysterious but I ignore it…read moreassuming it's a business tactic. If you owe more than a cent they won't let you see your doctor until you pay up and will have this conversation with you out in the open for all to hear. I was a Kelsey patient for years and I highly recommended OBGYN Dr. Findlay-Smith. But the staff service is poor and could be avoided by going elsewhere altogether.

I've had multiple appointments at Kelsey, and unfortunately, my experience with the front office…read morestaff has been consistently disappointing. More often than not, the front desk employees come across as passive-aggressive, rarely acknowledge patients when they arrive, and don't seem welcoming or friendly. For many patients, the front desk staff are the first people they interact with, often when they're not feeling well or are already stressed. A warm greeting and a little kindness can make a big difference. Instead, the interactions often feel cold and uninviting, which leaves a negative first impression. I hope Kelsey will provide additional customer service training to ensure every patient feels acknowledged, respected, and welcomed from the moment they walk through the door.

My mom has been going here for all her babies for over 29 years... I had my daughter and decided to…read morekeep it going but recently this pediatrician has not been the same as it used to be.. The workers couldn't get my babies weight right multiple times now, they are just all over the place it is not how it used to be.

For knowledgeable, caring treatment ask for Michelle, the nurse practitioner. She works afternoons…read moreon Monday, Tuesday, Thursday, and Friday. She is great with children and really listens. She has "healing hands."

Dr. Liggett is my son's pediatrician and she's always very welcoming and polite. She's honest and…read moreanswers all of our questions and displays empathy towards any concerns.

im very grateful for the MyChn Pasadena Staff.They have been God sent in my time of grief confusion…read morepain stress and questions. Dr Devin Quiroz has took the time to actually listen to me being I'm a long way from home He has addressed every concern on mine gave referrals and actually saw the referrals three for me.He sat down and broke down with words and drawings of my conditions that he is aware of so that I clearly understood whats going on with my body which actually made me cry happy tears it's been over a year of my care being else where and no results.He also retested for current status . The Pasadena staff at MyCHN is very loving and caring you get smile understanding concern and getting to n threw your referrals at the front desk with Mary I mean very helpful She made all the calls very nice and professional she went above and beyond for me I was calling the call center and she got threw to them for me on her end which help me not to be on hold for hour.The MA I believe Leana also nice loving caring also went above n beyond just getting my weight n vitals she patiently just listened to me vent apparently seeing what I'm going threw.I know I can be a handful my anxiety depression confusion hurt n grief from losing my husband and being wo bout my health causes me to be all over the place and not once did I get a bad rush hard breath vibe from her she was teary eyed . I Thank you all at MyCHN Pasadena.its the beginning of me finding out what's going on also getting the care I need to feel normal again n I'm grateful and appreciate all you all off done in such a short amount of time Y'all Rock in the Best Way.....

My friend has been taking her baby girl to this clinic since she was born and has had a great…read moreexperience each time, so this review is 3 stars because I don't want someone just glancing at the rating to think Dr Bejarano isn't good. He gets 5 stars. However, the nurse practitioner who "helped" her daughter yesterday deserves less than one star. I'm going to refer to my friend's daughter as Jane because I don't want to disclose her real name. Anyhow, Jane had been dealing with a terrible cough and lots of congestion for a few days and my friend took her to this office to get some meds for her. After waiting the usual ridiculous amount of time it normally takes in a doctor's waiting room, Jane was called to the back. Unfortunately, the doc was out and a nurse practitioner had to take his place for the day. She checked Jane's throat and ears and.... Well...that was it. Keep in mind that my friend doesn't even live in Pasadena, so she drove all the way over there to wait forever just to have an appointment that lasted less than 2 minutes. The practitioner told her that Jane was fine and that they could leave. That would have been great news if It wasn't obvious to even a blind person that Jane was ill. Today, Jane was seen at another doctor's office and we found out she has an ear infection. How did the nurse practitioner not notice any inflammation yesterday?!?! She was given an antibiotic and also some meds for her congestion. Had Jane's mom trusted the nurse practitioner at this office, only God knows how bad her ear infection would have gotten.

Literally be prepared to be in the waiting room for an hour just for them to put you in a room to…read morewait another two just for the doctor to come and be in the room for 3 minutes! Such bad service and they are no where near organized. Doctors never call back with results they're excuse is that they're "super busy" love that! Choose another pediatric Dr.

HATEEEEE THIS PLACE!! I used to take my daughter when she was a newborn. The entire staff was rude…read morebut 1 lady! Wait time was always 2-3 hours just for the dr to see her for 5 minutes. So not worth it. They need to put more respectful & Educated people working that front desk not just any ghetto trash! DO NOT TAKE YOUR KIDS HERE RUN!!!

New office hours We have been with this pediatrics clinic…read morefor a few years now and we are so happy with the Dr.Noor Excellent service at the clinic. Pediatrician Dr. Noor is very attentive and friendly. The nurses are very nice too.

Started taking my daughters here and they loved it here so I decided to bring my newborn there…read moretoo!! He's the best he's always helpful , and I can call in the same day with any issues and they will let me bring my kids in to be seen. We love Dr. Noor.