I don't go out of my way to write reviews, in fact I think I've written three and all were positive. Today I had such an awful experience and was so unbelievably disrespected and uncomfortable that I felt others needed to know- so that hopefully I can prevent anyone else from experiencing something like this. When I arrived, I made sure to make eye contact, smile with teeth, speak clearly and treat the employees with respect. There was a decent amount of people in there and I was made to wait an agreeable amount of time (one woman was in the waiting room complaining already- apparently she had been overlooked multiple times). I was seated at station #6, the lady never mentioned her name (but I believe it was Shonda or Yolonda or something similar) rushed me very rudely through my description on the nails I wanted, then when I showed her photos to make it easier on her huffed and puffed- hardly looked me in my face and had her hand on her hip the entire time; then, proceeded to tell me that if I didn't like the nails she wouldn't change them afterwards. She rushed, was VERY rough with my hands, wore her headphones the entire time and was humming at an unbelievable octave as if she was lividly angry for having to do my nails (get a different job then lady!!!) not to mention she slammed her tools around and stabbed at my cuticles. In the end, she did an awful job. The nails were not what I wanted. They were also bumpy, crooked, and there was nail polish left all over my hands. The acrylics didn't even reach my cuticles and she drew blood on my ring finger. To really put the cherry on the cake, she charged me $65. For JUST the acrylics. I don't get my nails done often but I know that's double the amount. I got very simple nails. I still paid the amount, and I STILL tipped her $10. Now I don't know about the rest of the staff (no personal experiences with them), I'm sure they're all great or at least much better than this, but this woman was the rudest nail technician I have ever met in my life by far, and did not even do a good job. I am baffled by the utterly horrendous customer service of this woman. I wanted to go back and ask to at least have my nails fixed but I didn't want to deal with that EVER again. I'll be satisfied if I can just receive a full refund. I fully believe the woman should take a course and learn how to treat a customer and resign. There are plenty of other deserving human beings who would simply be greatful for the job. If you've read this far, I sincerely thank you for your time. I ask that you don't judge the entire establishment based on this one woman's horrendous service. read more