This was our third experience with Rome in Limo over the past 10 years, and once again they…read moreexceeded our expectations.
Our first experience was when we joined a tour that someone else had arranged. We were so impressed with the professionalism that we booked them ourselves for a return trip to Italy in 2016. On that trip they provided wonderful shore excursions from Livorno to Cinque Terre and from Civitavecchia on their "Alternate Tuscany" tour. Both were outstanding.
Because of those positive experiences, choosing them again for our 2026 Mediterranean cruise was an easy decision. We booked four separate private services, and Rome in Limo once again delivered exceptional service from beginning to end.
A special thank you to Jany, who answered every question promptly and professionally. We made arrangements over many months, and Jany was always patient, organized, and responsive. This communication gave us confidence long before we arrived in Italy.
Airport Transfer (FCO to Hotel Porto di Roma, Civitavecchia):
I arrived in Rome before the rest of my party, and the driver contacted me on WhatsApp after landing. Although the arrivals area was very crowded, he quickly found me after sending him a photo. The Mercedes van was spotless, air-conditioned, and very comfortable. The drive to Civitavecchia was smooth, and I arrived relaxed after a long international flight.
Naples Shore Excursion - Pompeii & Sorrento:
Because our cruise ship's port call was changed from Salerno to Naples due to port construction, I contacted Rome in Limo. They immediately adjusted our pickup location without any problems. Their flexibility and excellent communication eliminated what could have been a stressful situation.
Our driver, Alex, was outstanding--professional, personable, knowledgeable, and an excellent driver. We also had a guided tour of Pompeii with Mario, whose enthusiasm and knowledge brought the ancient city to life. Pompeii was one of the highlights of our trip, and we appreciated having both an outstanding local guide and an outstanding driver.
Transfers: Civitavecchia to Orvieto and Orvieto to Rome Fiumicino Airport:
Both drivers arrived exactly on time, helped with our luggage, and drove safely and comfortably. Every Mercedes van we rode in was clean, well maintained, air-conditioned, and exceptionally comfortable.
What impressed us most was the consistency. Every driver was courteous, every vehicle was first-class, every transfer operated exactly as promised, and communication throughout the entire process was outstanding.
As someone who worked in the travel industry and has been on many cruises, I especially appreciate companies that consistently deliver excellent customer service. Rome in Limo has now earned our business on three different trips over the past decade, and they have never disappointed us.
I would not hesitate to recommend Rome in Limo to fellow Cruise Critic members or to use them again on a future trip to Italy. Thank you to Jany, Alex, Mario, and the entire Rome in Limo team for helping make another Italian vacation truly memorable.