We come to Lufkin 2x/year for gymnastics meets. This place is the best one we've stayed at so far…read more Prices are more reasonable than some of the other ones. The staff are nice. There's fresh-fruit-flavored cold water, big chocolate chip cookies, and a cappuccino machine by check in counter. The reception area, hallways, & bedrooms are clean. The only drawback is the small gym with limited equipment & no hand weights. You can do cardio, but impossible to do proper strength training with what they have. We had 2-queen bedrooms. NO CONNECTING ROOMs, although it's noted to be available online. Our bedroom & bathroom were reasonably spacious & stocked with basic toiletries. We really liked the breakfast options. Although the dining room is small, they have more variety of breakfast totems than most places (even the more expensive ones). Here are the list of their breakfast choices: - hot items: pancake-covered sausage on a stick, scrambled eggs, mini sausages, biscuit & gravy, Texas-shaped Belgian waffle (you make it on site with a waffle maker) - continental: bread, bagels, prepackaged cinnamon rolls, prepackaged cheese pastry, breakfast bars, prepackaged blueberry muffins. - fresh fruit: apples, clementines, bananas, blueberries - others: yogurt, oatmeal, 3 types of cereals, peanut butter, jellies, chocolate chips, butter - drinks: coffee, milk, non-dairy milk, OJ, apple juice.

Friendly staff, comfortable, clean rooms. I would stay here again. Enjoyed the 2 bedroom feature.read more

The front desk was extremely helpful. We made the reservation like 5 minutes before getting there…read moredue to another hotel being really gross, and they got us checked in and in a room in minutes. Everyone is very nice and the rooms are amazing & very clean. 10/10 would recommend.

"Clean, Comfortable Stay With Great Service"…read more When I first walked into the lobby, there was a bit of a "weird" smell, and I even heard another guest complaining, so I was hesitant. But I asked for a room with two queen beds, plus extra towels and blankets, and the staff was quick, kind, and able to accommodate everything I needed. The room itself was very clean -- same with the bathroom. I love that they use Dove soap, and my kiddo loved the lotion, which was a nice touch. The beds were extremely comfortable; we were out cold within a couple of hours of getting settled. There were plenty of outlets for all our devices, which is always a huge plus. My only small complaint was the TV -- the bottom of the screen was shaky like it might be going out. We only used it to watch the game before bed, so it wasn't a big deal. Breakfast was good, service was great, and overall we had a comfortable stay. I would definitely stay here again.

Arriving to my room I see the door is open with the deadbolt out and was difficult to fix. I asked…read morethe front desk why was my door open and was told it's for housekeeping checks. Plus the doorframe and locks look like they have been jimmied at somepoint. Service at the little restaurant/was average. Rooms were clean.

This is the absolute WORST Marriott I've be stayed in. I'm a Titanium member. Stayed in Marriotts…read moreall over the world. I can't believe this place is allowed to keep the Marriott name. Smells musty, carpet is stained in halls and rooms. Humidity so thick it's wet. Floors on my floor were warped! Felt like walking down a Forest path instead of a hallway. Come on Marriott. Do better.

Once we made it to the hotel after an 11 hour drive we noticed one of the beds were broken, the…read morelight was flickering, and the tv didn't turn on, the floor was very sticky like is hasn't been cleaned in months, the mini fridge was leaking water everywhere, and we found roaches. We immediately left the hotel after being there for only like an hour. We checked out the front desk said they didn't want to give us a refund cause we had already been there for over 50 minutes.

This place is trash. It's a roach motel with a La Quinta sign…read more I drove 4.5 hours from Dallas to come here for work. I had to wait nearly 20 mins in the lobby and kept calling the front desk over and over again. No one was manning the desk or answering calls. I was ready to put my bags down already! He finally appeared. The shower actually buckled. There was no soap dish in the tub. The pillows are lumpy squares. The peephole already had toilet paper smashed inside. Not a nice place. The kind of place where the doors open to the parking lot and you can hear your neighbor coughing through the wall. Glad its only one night. Most La Quintas are nice and clean; not this one. I wish Experian had real reviews for this place, because its rated 3.8/5 on there. I tried writing one and they rejected it. This place may suit a solo or budget traveler, but not a good place for a family with kids. Glad I was alone. Hard pass.

Arrived at 10 pm took a shower and when I got out I I noticed the floor was sticky, like a film of…read moreglue all over the bathroom, then I realized the carpet was sticky as well. It was like walking on upside down duct tape. Disgusting. Then I noticed the ceiling in the bathroom was sagging and rotten. The last straw was when a couple German roaches came out of a hole in the wall by the mirror. This was literally a 20 minute experience. I left and got a room at the holiday inn. Hope I can get my money back. AVOID THIS HOTEL!!!!!! DISGUSTING!!!!

Arrived & at check in they wanted at card on file for incidentals, which was no problem. Said I…read morewouldn't be charged at all. They ended up charging my bank card 501.87! Now 3 1/2 hours from home & BROKE BROKE! The company I work for is direct billed for room. They say they voided transaction but my bank still shows it as pending charge! Frustrated is an understatement! This on top of the smell of mold in our rooms!

If you want to stay here and need WiFi, you're better off at a McDonald's. The WiFi is absolutely…read morehorrible

TERRIBLE hotel. They CHARGE YOU for THEIR failures. Wifi in…read moreroom was unusable, taking 3-5 minutes to load each page. I told the front desk that I would have to leave the next day for another hotel if the wifi I paid for doesn't work. He agreed. Then when I checked out the next day they charged me for early checkout. The attendant got combative and sarcastic when I said I wouldn't be paying any fees when it's THEIR fault, asking her about the sign on the wall regarding their apparently BOGUS "Satisfaction Guaranteed" sign, and she said "what, the sign that we're certified" talking about a completely different sign, when she knew better. She then said "all the sign means is that we try hard" which is ABSURD. WORDS MEAN THINGS and that's NOT what "GUARANTEE" MEANS. She then said she doesn't have the authority to remove the extra charge. If so then SHE SHOULDN'T BE THE ONLY ONE WORKING THERE. A hotel SHOULD NEVER BE LEFT UNSTAFFED. If there is NO ONE ON PREMISIS with the authority TO DO BUSINESS, then you SHOULDN'T BE IN BUSINESS. When calling the manager to have the charge removed, the manager was ugly to my representative and lied, claiming they "were unable to remove the charge" which resulted in wasted time getting with Expedia to remove it, thinking it was theirs. They told us it had nothing to do with them. So it was a LIE that they were "UNABLE" to remove the charge. They were UNWILLING to remove the charge. Again, WORDS MEAN THINGS. After being told that no, it WASN'T Expedia's charge it was THEIR charge, the woman said yes, they refuse to refund it because I was offered internet access in the "business room". SO WHAT???? If there was no running water in my room, it's NOT OK to say "well, we offered him to take a shower in front of everyone in the lobby". No, I PAID FOR INTERNET IN MY ROOM, for me to take care of my business while simultaneously doing other things in my own room. I DID NOT GET WHAT I PAID FOR and you WILL NOT charge me for YOUR failure.

We stayed in Lufkin because we had a nail in our tire on our way to the Smoky Mountains. But, it…read morewas just part of our vacation, so it was all good. Our room at the Inn was huge! We could have six more people with us (there were three). It is not fancy per se, but everything was clean and functional. I think the price was fair for three double beds. We would definitely stay again even if we didn't get nailed down.

Is it a 5 star hotel? No. But the price and room are getting 5 stars. This was a halfway point…read morewhile traveling and there's plenty of shopping nearby, usually I stay away from any "motels" but I stopped in and asked if I could see the room first. The lady working was very polite, had her mask on and you speak through a drive thru window that slides. I actually liked that considering Covid ... for the worker and myself. Anyway, she was quick to let me see one, I walked in, it's definitely newer or updated but it was CLEAN!! No stains, the bathroom and sink area spotless. I wish I had taken photos beforehand to post with this review. The bed was comfy, you can hear some road noise but I'm a lighter sleeper than my husband, he slept like a rock. Overall, it's not bad and we will stay here again when needed because this is a route we frequently travel. I always look online for reviews and this one had no current ones, some on Priceline or Booking but even those were old. This is definitely a hidden gem and I could tell it's mostly working travelers .. parking lot was empty at 3pm, we left to dinner at 6 and it was mostly work trucks. And I could hear several starting early morning ... this is not a complaint, it means good folks are taking advantage of this establishments reasonable prices and clean rooms.

We're riding bicycles across the country. We only chose this…read morehotel because it had a HOT TUB! We checked the temp. and it was cool. Will you increase the temperature to 103. No,cooperate will not allow us to increase temperature. We demand a reduction in our fee . NO SORRY WE CANNOT do that. We're paying for the suites NEVER STAY AT THIS HOTEL!

On June 27,2022 I made a reservation for 2 nights 2 queen size beds. Fast forward to today at 7pm I…read morereceived a call from "Rachael" via voicemail that my room was "Unavailable" due to Maintenance . Ok, that's fine right? I mean I'm human and yes things happen. so she referred me to call her "Sister Property" (name undisclosed). Well reaching out to him he advised me that she had given him The wrong information and I told him the information that she had given to him would not work. I then reached back out to Rachael she wanted to offer me a king size bed and a "sofa bed". I declined that offer and told her that that would indeed ruin my plans and I asked if she could give me corporat number, she replieD "We don't have anyone in corporate". She then states we only have. "General Manager" and that she would be in on Monday. I was still ok with that. I thought I was ending the call by saying and I quote "I will give her until Noon to give me a call or I will call back". She then yells at me and says "NO MAAM YOU WILL NOT GIVE HER A TIME FRAME" she does not have to call you before 12. At this point I am trying to stillllll Communicate with her very politely and professionall. I asked her to stop talking over me and of course she did not. I then stress heavily that I am not happy and the plains that I had planned so far ahead of time have now been voided. She is still yapping about me not being able to say when her GM should call me.You would think that I have Not been put in a hard predicament, but that she was in one. I was done and asked her if she could give me her gm's name in which she did. But low and behold when asking for her first and last name she goes into another frenzy and yelling match. Stating I will not give u that "personal information "I stoped her and said "I will just find it on your website. Why did I say that? She jumps and says she feels threatened fir her life and that I'm going to go on @facebook " and "stalk her". im just needing this hotel to do right by my booking And not have unrudely staff. I have stayed here every year 2-3 times a year and I highly doubt that I will return With being accused of doing something I would not do. I'm so very glad that I recorded the entire call!

I usually stay at this location when I'm in Lufkin cause I've never been able to find other…read morehotel/lodging options with as favorable of a rate as this one. Pluses are the friendly front desk, the complimentary hot breakfast, the warm beds, spacious rooms, and plenty of parking. The areas that could use some improvement is the exercise room, specifically the water dispenser in there along with the replenishment of workout towels. Also they make you sign a waiver indicating you'll be charged if you have to change your reservation in less than 48 hrs notice once you check in. Fortunately I did not have this issue during my stays here but if you're here on business, you'll want to consider these circumstances should your assignment change and you have to check out earlier than you wanted to. The hotel does what it needs to do so no complaints for me. Although if there are better hotel options such as the Hampton or the soon-to-be Fairfield Inn coming, I'd go with those.

You need new reviews because my stay was very pleasant! Olivia at the front desk was so welcoming,…read morefriendly and professional! My room was nice, clean ( no mold, which is a biggy for me) and the bed was comfortable. I would stay with you again. Also the breakfast was enjoyable and enough variety. Please, if you stay here and like it, give a favorable review. I have travelled extensively and usually do not leave a review....