First, a warning... Do NOT rely on this place to provide the proper care for your friends/pets…read more. You've been warned.. So when you're trying to get an appointment for a sick or injured pet, you'll end up going to a different veterinarian. The ppl at the front desk are rude, and a few are very incompetent. Also, this has become Best Friends reputation around town. Not just me.. Even other vets are talking about "the change" at best friends. I can only hope this warning saves you from dealing with this place.
Now, the history.. I started going to DR Norton while he was still dating his assistant (now wife) prior to 2013. At that time, they were expensive, but the care IMO was worth the extra money. (You get what you pay for) This was while they were located by the refinery/that side of town. Then, they moved to their current location.. It slowly became more difficult to get seen, and Dr Norton was always busy.. Over time, it was clear it's all about $.. Schedule as many patients and push them through as fast as possible..
I still decided to go there, as I figured they'd get things figured out eventually.. Fast forward to now... "Best friends" is now owned by a private equity group. While it's common that the previous owner/vet stays on staff, (Norton) he no longer has a vested interest in the business's success. It's a job.. To the private equity group that now owns Best Friends, it's a money machine. They don't care about your pet, only how much money can be sucked from ppls wallets.
That said, I'm certain theres a few good ppl and veterinarians that are/have worked there.. They seem to go through veterinarians pretty fast though.. Usually someone different at every appointment. So I would be interested in talking to one thats cycled through to get the behind the scenes scoop on why the clinic turned into a failure. (By care standards) they probably make plenty of $ now. So, a success to the private equity group who gets it. Maybe?
If you choose to ignore my warnings, read the other reviews. Plenty out there.. I'm just trying to save you the stress and your pet the discomfort. If you still choose them, give it time.. You'll see i was right and have your own regrets.