Dr Raza is the most caring Dr, and gives her undivided attention to you while being seen.read more

Super doctor. But she is no longer with abrazo but not sure of new location . She was by doctor…read moresince I came to Az 20 some years ago

I just recently switched over to Dr McKenzie. She is so helpful & informative. I'm so glad I…read moreswitched to her. I also like how I showed up a little early for my appointment, so she saw me a little early. The facility is clean, efficient & conveniently located. Everyone is friendly. The receptionist, MA and the doctor herself thanked me for coming in early. I have absolutely no complaints and would definitely recommend Dr McKenzie to anyone who asks. I think its funny that people (other reviewers) get upset that the doctors here do not let patients dictate how they do their job. I'd prefer that my doc know what she is doing, and trust in that. By the way, Dr McKenzie is not the same race as me....just thought I'd throw that in there.

Do not come here!…read more Their customer service is horrible! I had some surprise bills from this clinic after they lied to me that my plan would cover my bills. And they refuse to help you with it and take responsibility for their errors. Avoid this place at all costs!

I have never experienced anything but awesome service at the Avondale location. I have a very rare…read moredisorder. They got me to specialists who were able to diagnose me. Because of this disease, I get to see doctors a lot. Minnie has been kind and has always made an effort to understand my complex condition. I take a limited number of medicines by my choice, and my medical care seems more like a conversation, which I prefer. A lot of other doctors wouldn't have taken the time to get to know me and my symptoms. Or would have told me, it's all in my head. I'm grateful I've never felt like that here.

if I could give this place zero stars I would ! this staff is incredibly rude, does not care for it…read morepatients, refuses to help patients when they need help over the phone, and the office manager is never available to hear concerns or to take calls for complaints. very unprofessional staff and service . I wouldn't trust any of my family and friends to go here, as my 5 year old has been treated badly by nurses there as well. I wouldn't trust any much rather get a hospital bill then be seen by any of those nurses or doctors .

Dr Steven Sumpter and Cory Senegal, PA at IMS Primary Care in Avondale really care about their…read morepatients! They take the time to really listen to you, and will do whatever it takes to help get you well! The office staff is friendly and helpful, appointments are easy to make, and wait times are minimal. I HIGHLY recommend IMS Primary Care in Avondale! Also, regarding the negative reviews on here... if you would just use the patient portal to schedule your appointments and message/communicate with your doctor, it would alleviate all of this "waiting on the phone" nonsense! Appointments are plentiful and easy to schedule. And messages are returned the same day or next day depending on what time of day you left them. As for those "long waits" in the waiting room... Sometimes patients have to be worked in the same day for conditions that could worsen greatly if they have to wait another day or two to be seen. Please be courteous and understand that one day it could be YOU that needs to be seen the same day! You would want that same courtesy and urgency, wouldn't you? Personally, I've never had to wait more than 10 minutes! Usually, not at all!

I called to reschedule an appointment and the receptionist said can you hold without even allowing…read moreme to answer put me on hold for 8 minutes. Then hung up on me while on hold because it turned 12 noon and apparently the office closed most likely for lunch! Unacceptable and unprofessional as well as rude! I would've canceled or rescheduled online but the only option was to call.

Dr. Singh is a great podiatrist. Everyone in our family has used him for one thing or another:…read moreingrown toe nails, Achilles ruptures, plantar fasciitis, and most recently partial foot amputation. He is very knowledgeable and goes the extra mile to ensure patient care. With a "think outside the box" mentality, Dr. Singh is able to find solutions others have not thought of. We are so grateful we found him!

Dr. Justin Singh has excellent bedside manner as well as offers clear instruction with a great…read moredelivery. He is patient and his staff is super friendly, responsive and efficient. The office is also clean and well maintained. I highly recommend this Doctor. As a helper for patients : When pulling into the parking area. The building C-100 where Dr Singh is located is on the north side of the parking structure.

I've Been a Patient Here for Years, and the Care Has Always Been Exceptional…read more I have been coming to this doctor's office for the past few years, and every visit has been a positive experience. The entire staff is consistently warm, welcoming, professional, and genuinely caring, which makes such a difference. The office is always clean and has nice decor. Katrina, NP, is simply the BEST! She is friendly, compassionate, knowledgeable, and incredibly competent. She always takes the time to listen carefully, never makes me feel rushed, and addresses every concern with kindness and respect. I truly appreciate the exceptional care she provides. She provides the same great service on Telehealth appointments. I know some people mention that some providers occasionally run behind schedule, but if they're running late, it's because they're giving the patient before you the same exceptional care they'll give you! The company may only allow appointment slots that are 10-15 minutes, but many patients have complex medical concerns that simply can't be addressed that quickly. I'd much rather wait a little longer than feel rushed through my appointment. As a medically retired registered nurse, I recognize quality healthcare when I see it. Katrina, NP exemplifies the kind of provider every patient hopes to find. I am grateful to have her as part of my healthcare team and highly recommend her and the wonderful staff at this office.

I rarely leave negative reviews, but I feel other patients should be aware of our experience…read more My father is 82 years old, diabetic, and on dialysis three times a week. On June 24, his pharmacy notified us that his medication required a prior authorization from this office. Because the authorization was not completed and the medication was medically necessary, we had to pay out of pocket to ensure he did not go without treatment. Since then, we have called the office numerous times, spoken with multiple staff members, and repeatedly explained the urgency of the situation. Despite multiple follow-ups and escalations, the prior authorization was still not completed in a timely manner. We were even hung up on during some of our calls, making an already stressful situation even more frustrating. At no point did we feel that the seriousness of my father's medical condition was being taken seriously. What is most disappointing is that my father, an elderly patient with significant medical needs, has had to endure the stress and uncertainty of this situation. He is fortunate to have family members who can advocate for him, make repeated phone calls, and navigate the healthcare system on his behalf. I cannot help but think about patients who do not have that support. No elderly or medically vulnerable person should have to fight this hard to receive a medication they have already been prescribed. It is deeply concerning that clinical issues like medication prior authorizations appear to be handled through a call center that is unable or unwilling to appropriately address urgent patient needs. Patients deserve timely communication, compassion, and a process that prioritizes their health--not repeated transfers, unanswered requests, or disconnected calls. The way this office has handled this situation has been unacceptable. I am sharing our experience because I genuinely do not want another patient or family to go through what we have experienced. I sincerely hope this practice improves its prior authorization process, communication, and overall care for medically vulnerable patients.

I would give this place one star if it weren't for laura danzo. Laura Danzo is the most attentive…read moredoctor I have come across and is very sweet. She got me all of the blood tests in one appointment that I have needed for years and never got from other doctors. I must say though the fat woman at the front desk is a menace. She talks down to you on the phone or to your face. She answers phones for crying out loud and always has a bad attitude and talks to people as if your scum but shes Gods gift to the world. I dread coming in because of her. I think shes probably in her mid 20s but speaks to everyone as if shes much older than yourself. I think shes been use to pushing and intimidating people around because of her weight. There is a woman who draws blood and she is the best. Very nice person.

If I could give this place 0 stars I would. They do not care about helping you at all. Their…read morecustomer service is appalling. Extremely sad that I need to find a new doctor due to lack of compassion and understanding. It's a shame that nothing is being done to fix the issue either.

I was seen by Dr Bessette and could be happier with his attentiveness, and concerns for my health…read more He listens, and provides recommendations for my health needs. Highly recommended!

I went to dr Bessette for years thank god they rejected me as a patient. they said I missed too…read moremany appts . which was not the case. I found out in October I have endometrial cancer stage 3 C1. my thought is if Dr Bessette could have caught it earlier due to his lack of care. my opinion . never recommended a Pap smear due to my age. I asked. develop your own opinion . I have an oncologist who caught it or I wouldn't even be here. I'm battling for my life.

Dr Subhasis Maitra is unquestionably the best physician I have ever had and I am a retiree. He…read morelistens to you, gets to know you, takes time with you and is an excellent and very intelligent reference for anything health related. When I had to leave a message for 'on call' he was back to me within a couple hours and listened patiently and spent all the time needed until all my questions and concerns were addressed. Additionally, he is truly a kind, caring and thoughtful human being. My husband and I will stay with him as long as we can!

Very happy with Dr. S. I have been a patient since 2013, having been referred to him by a home care…read morenurse. Dr. S takes his time to listen to you and is concerned with your complete health and wellness. He remembers information that I shared about our family and is concerned about our mental as well as physical health. I admire him for taking the time to apologize if he feels he has let me down, and this occurred once and was not entirely his responsibility. Dr. S. is not only a doctor, but a friend. Thank you for being an understanding and caring human being.