UPDATE FROM ORIGINAL REVIEW:
Dan, the owner of Artex…read moreInteriors, reached out to me and made things right. He offered a full refund, but I felt it was only fair to take only a partial refund since the ottoman is completed and looks decent. I appreciated Dan's professionalism in the end and his making things right with me. I have changed my review from 2 to 4 stars and would possibly consider doing business again with him in the future.
ORIGINAL REVIEW:
The owner, Dan, came to my house to look at a large basic ottoman that I wanted made into a storage ottoman. He was confident in his abilities to do the work and told me it would take 2 weeks. I waited the 2 weeks, but when I called him to ask about delivery, I was told it was not ready. That was inconvenient since I had already made plans for the day of delivery and the day he said it would be delivered. 5 days later, my ottoman was delivered. There were huge hinges on the ottoman that were a total eyesore. I told Dan that the hinges should not be showing, and that a storage ottoman has hidden hinges. He told me he would order other hinges and bring them over to replace the ugly large ones. Almost 2 weeks later, actually 12 days, 2 people showed up with a very thin, continuous hinge for installation. They showed me what they were going to do, but decided it wouldn't really work. Plus, it wouldn't hide the large holes that had been drilled into the wood frame when the large ugly hinges were installed. They finally decided the best plan of action was to take the ottoman back to the shop and get a better hinge. The girl who came with the guy at this time told me I would be priority and that she would call me the next morning with an update. Nothing. No call. I was not surprised. I texted Dan the following day and asked him to call me. He said he couldn't because he was out of town. This was a Saturday, Sept 4th, and their hours state that they are open on Saturdays. After some back and forth, he told me he had ordered the parts and they would be in by Thursday of the following week. Well...... I finally heard from him again on Sept. 15th saying that the team was going to deliver the ottoman. Later that day, I was told it would be the 16th.
Would you believe after being told originally that this entire job would take 2 weeks, it took over 6 weeks, and was returned with the original hinges. All they did was move them so they couldn't be seen as much from the outside?!?
First of all, this company is totally unreliable, unprofessional, and cannot be trusted. Dan is an expert at talking his way around the lies he tells, probably because he's had a lot of practice. I simply became exhausted dealing with him.
I gave them 2 stars because I'm a nice person and because the ottoman looks good (it was brand new when this ordeal started), except for the hinges that can still be seen. It can now be used as a storage ottoman, which is what I initially wanted. I just expected someone who was professional and someone who actually knew what they were doing since they said they could do the job. There was nothing and no one professional about this company. Please look elsewhere for any upholstery needs you may have.
