What a DISASTER!…read more
While this place could potentially be fun, the staff is absolutely clueless and the entire place is just so obnoxiously filthy.
The staff is not trained, in anything, at all. They don't know how to properly ring you up (even though we had 3 people behind the registration desk when we came in - I still had to explain how to charge me; all 3 men were more interested in talking to each other than taking care of customers), they don't monitor the jumpers or enforce any safety procedures whatsoever. I could potentially let that slide if I really had to but the absolute filth we found at Get Air was just so unbelievable.
First of all, we are still dealing with COVID. Even if we weren't, the entire place consists of high touch areas but nobody is cleaning anything. The website advertises "Our Commitment to Cleanliness" which is such a lie! They claim to clean multiple times throughout the day but let me tell you - a lie!
The main floor, right as you walk in, full of dirt, paper and other things (sticky too!). I brought two small kids for jumping with me and I had to hold them the entire time because the floor was just so disgusting. You cannot possibly believe that people will take your word that you are cleaning this place multiple times throughout the day. The filth on the floor was at least a couple days old.
The vending machines - dirty! I get it - kids touch the glass and all. I understand. But don't lie to customers you are cleaning and disinfecting and all, when you are so obviously not.
Bathrooms - OMG where to I even start?!?! So sickening... and the changing mat for a child who is not potty trained yet?! Almost made me nauseous. I had to scrub that thing down with 1/3 of my box of wipes, put a blanket on it and all, just to make sure I could change my son. UNBELIEVABLE! The least Get Air could do is to get a new mat, since the one they have has never been changed; it's yellow and brown. Nobody cleans that - I guarantee it.
I have kids, I know what dirt looks like and when things are not cleaned. Get Air is NOT A CLEAN PLACE by any means. It's a shame. I spent $60 today to look at the most disgusting place I've seen in years. And mind you - this is during COVID too. And the fact this place is supposed to be for kids, big and small, and the owners and management do nothing, absolutely nothing, to keep it clean for the sake of our kids, is just mind-blowing and so off-putting.
I absolutely did not feel safe or comfortable at Get Air. They claim that the "jumpers' health and wellness are of the utmost importance" to them but that is a lie.
PLEASE take your kids elsewhere, there are a lot of other, wonderful and CLEAN places in Stamford and Norwalk.
A VERY disappointed mom