Very nice salon- relaxing, clean, professional and friendly staff. Had 60 mnt massage by Vicki- she…read moreworked hard every minute- highly recommend her. Fully focused on her work, communicates well. Worked on every tight area and knot that I had- adjusting pressure to suit my needs. Quiet soothing music adds to the ambiance of relaxation. Overall very impressed with her and facility- plan to return.

quiet and comfortable Experienced a massage and Facial feel…read morereally good, I will go back again.

So, I just left this place with my jaw hanging open, because the girl who did my massage told me my…read moretip wasn't enough! Whoa! Ok, I'll backtrack a bit. I really do love the Asian massage places and actually prefer them over the large chains that mention membership while rubbing your back. Honestly not much English is spoken, but that's fine because there does exist a mutual understanding. But in this case, it seemed like there was a mutual mis-understanding. The price list said that $60 was for 60 minutes, $90 was 90, etc. I chose 90 minutes and asked if I could use my debit card. They said yes, but it would be an additional $7 charge. I figured fine, I was in pain. It was an ok massage, definitely nothing special, but when I tried to communicate with her she really, really didn't understand what I was saying. So I gave her what I thought she deserved as a tip (I'm usually a great tipper, but also fair), and she shook her head and told me that for a $97.00 massage, she wanted twice as much. I think she understood the expression on my face when I walked out.

Great massage and very attentive service from owner Nancy. Very clean and relaxing environment and…read moreno rush or pressure to overtip as other reviewer said. You get great service, you should tip appropriately in my opinion. Highly recommended!

Ok so yeah there is definitely a communication gap which I think is fine. Massage wise this place…read moreisn't bad at all. It does the job. BUT what caught me off guard was the demand for 25% tip. She asked whether I wanted the tip to be added on the card or cash - I said card and told them I wanted to put $10. She said, and I kid you not, "sorry I put $15 because I tired" . I would love to hear from the owner on the practices they enforce at this establishment. Needless to say, will not be coming back again and would advise others as well.

Tried this place after driving by it multiple times and seeing their sign for $50 hour-long hot…read morestone massages. I actually got the $75 90-minute hot stone. It wasn't like any other hot-stone massage i received before. This one was actually a combination of swedish, shiatsu, SE Asia and reflexology "highlighted" with hot stones. I didn't need to tell Jessie, my therapist, about the tension in my shoulders. She found it and got rid of all the knots. She spent a considerable amount of time and pressure on my shoulders. The massage was very thorough and very relaxing. The only negative point I have is that the massage rooms aren't "real rooms". They're three walls (not completely to the ceiling and the 4th wall is a curtain. Because of this, you can hear a lot of outside noise which may distract you from fully relaxing. But this was one of the better massages I've ever received, and half the price of a cruise ship or other resort spa. I'm definitely returning here soon.

I usually don't write reviews. I been coming here for 2 years now, always give them $10 or $20 tips…read morefor a $55 1hr massage. This time when the lady was giving me the massage, she was using her phone the whole time. Witch it wasn't Pleasant b/c while she was massaging my back with one hand she was using the other one to text, she also stop a few time to text witch she used my massage time. When she finish I go out and give her $5 tips she tells me I missing $5 more. Then I told her the she was on her phone the whole time and she told me " YES I WAS AND DONT COME HERE NEVER AGAIN!". I can't believe this really happened this is very bad customer service and bad communication. All she needed was to apologize and make any excuse about her using her phone. being very Rude Telling me to not come back wasn't the way to speak to me especially when I been there many times and recommend many people. They literally just lost 5 people of my.

Made an appointment for 30 minutes massage at 11:30 am and when I showed up, I was greeted by this…read morerude old lady (who was constantly on her headphones) who was completely confused and was like, "why are you here"...umm because I called and made an appointment. Fine, after some clarification, I paid her and she walked me to the room; I passed these transparent curtains where you can see other customers (not cool). I started to tell her my chest and shoulder were sore and I need work on it. Immediately the rudeness continued and as she said "no, I am not working on that, back only." I asked "why? I paid for 30 minutes and I want work on my chest and shoulders." She started arguing and brought out another rude old lady. They both started going off and giving me the worst customer experience. My body was sore and now they killed the relaxing/therapuetic mood I was looking for. I asked for my money back and left. For a small business at a time like this, you'd think they'd value the customer but clearly not. Maybe they have enough revenue coming in elsewhere but they aren't earning it with customer service. Can't comment on the massage skills but terrible customer service.

The customer service is great and facility is very clean. Massages are done well. No appointments…read moreneeded and there's little wait time.

OMG!! I walked into GW Message & Spa for some information. Amy greeted me at the door and was so…read morevery nice. She answered all of my question and I was ready to book an appointment . Amy told me that someone had just canceled and rescheduled their appointment so she had time if i wanted to get my massage. I happily agree. I got a full body with hot stone massage and if felt amazing. Thank you so so much Amy i will be back soon for a facial. I'm getting a massage every two weeks. much needed Stop by GW MASSAGE & SPA you want be disappointed 10/10

I came here for a 90 minute massage. The masseuse climbed on top of me and used her knees on my…read moreback which I thought was odd. Masseuses have used their elbows on me before but never their knees. By the time I got home, I had developed a bruise on each shoulder blade. The one of my left shoulder blade was worse - it went from a deep purple bruise to a quarter-size wound. I initially thought the masseuse ruptured a blood vessel but now I think my skin was rubbed raw against my bone. I am never going here again and would not recommend this place to others.

Good spa. Great service and easy to get appointments. Super therapeutic and relaxing. Prices are…read moreright too.

After doing research this place was highly rated. I have been having issues with my foot so I made…read morean appointment early this morning for a 1 hour foot massage. When I got to the place I was greeted fairly soon and shown to a room. I asked the woman if I had to get undressed for a foot massage and she said yes. The massage started as an upper body massage and I asked if this was part of the foot massage and I was told yes. Then after the massage was almost complete there was maybe 2 minutes of the foot massage. I was told next time we can do that. As you can imagine I was unhappy because that was the whole purpose of coming in. Then at checkout they wanted to charge me for a full body massage which I refused to pay for because it was not the service I wanted. I would also like to mention during the massage the woman stopped several time to text on her phone. I will not be going back.

Awesome DEEP tissue massage with hot rocks, called last minute for a 1hour massage the only place…read morein town that could schedule on short notice. great pressure point work, clean and polite. will call them first next time.

​"A truly exceptional experience! The salon was impeccably clean, and the heated table was…read moreincredibly comfortable. Leah provided an extensive massage that was perfectly tailored, I had a problem with my shoulder which she used deep tissue stretching massage and cupping to resolve, and the facial was a wonderful extra addition to end the 2hr session. I walked out revived from head to toes! The staff was incredibly accommodating, and the pricing was very affordable. Five stars for an unforgettable spa experience" I think some reviewers on here forget that this is a Asian spa. Just be patient as the masseuse here want your experience to be great.

Phoned for an appointment & was told to "come by in 10 minutes." Got there after abt 8 minutes &…read moresat down right by the front desk as nobody was in the entry room. Another customer came in after me & stood by the doorway. The masseuse came up the stairs, walked right by me behind the counter & gave a big smile to the guy who came in after me, then took him to a room. She never even glanced at me. What? Confused, I waited thinking maybe another person would come & get me. A few minutes later, though, the same woman came up the stairs & used her phone to translate "we are busy now." Shocked, I made the universal hand signal for "I phoned" but she just shrugged her shoulders. I left, then drove to Foot & Body Massage in Springfield which is always excellent & they speak English 908-233-1797. The prior time at 4 Season I got a decent massage but a different lady kept bickering in a foreign language with a couple of the other workers. Conclusion: unprofessional place has gone downhill- there are better options in the area.