10/10 experience with Katie. She is very honest, upfront and does not try to over sell you on…read moreproducts or services you don't need. She helped me figure out my game plan for facial symmetry and was super gentle with my Botox. She provided multiple distractions, has a gentle but sturdy hand and is very knowledgeable. I really appreciated my visit with Katie and couldn't recommend her enough!

I love the results, I am totally satisfied with it, my skin look like never before!…read more 100% recommended!

Been going here for over a year and I can say the results are slooooow, but are there. All of the…read moreladies here are super sweet and nice. Their schedule is rigid if you're running late, but I have simply rescheduled for another appointment if something is available within the hour of mine. Otherwise, I have to reschedule to a later date. Overall I was planning to cancel because I did not think the sessions were improving my skin, they have I just wish it was much more than it has been. But I do understand it took time for my skin to become the way that it is, so it will take more time to 'turn back the clock' so to speak.

Skin Laundry's customer service is rigid, transactional, and frankly unacceptable for the price…read morethey charge. My appointment was canceled because I arrived 6 minutes late--their cutoff is 5 minutes. No flexibility, no attempt to accommodate, despite the treatment itself being only 15 minutes. They could have easily adjusted the session slightly, but chose not to. Policies seem to matter only when they benefit them. When it comes to supporting customers, there's zero effort to meet halfway. Meanwhile, they have no issue aggressively pushing for tips--on prepaid services--and then prompting for additional tipping again on follow-up visits. It feels excessive and opportunistic. Scheduling is just as bad. I was told they have hundreds of members and don't have time to assist with bookings--everything is on the customer. If that's the case, then invest in proper staffing or support systems. Hiding behind automation while charging premium prices is not acceptable. This business operates with a "take it or leave it" attitude, prioritizing volume and revenue over basic customer experience. For a service at this price point, that's simply not good enough. I am currently under a contract that includes three payments, each covering two visits. I believe I have already completed two payments, with one remaining. Please continue charging my card for the final payment to fulfill the contract. However, I will not be returning to use any of the remaining visits. Once the final payment has been processed, please ensure that no further charges are made and that my account is fully closed. Please confirm when this has been completed.

They have changed my life. When I first went in I had very little confidence in myself she let me…read moreknow what would help and yes I trusted her. What a difference. Thank you so much.

Had a great experience here! Everyone was so friendly and welcoming, and the office was clean and…read morecute. The staff made me feel comfortable and explained everything before the treatment. I noticed good results and am happy with my results. Overall, it was a great experience and I'd definitely recommend.

I had a great experience here. I wanted to relax and that's exactly what I did. First I got a…read morefacial from Susan who was the absolute best! I love her and can't wait to come back on a regular basis to see her. Next I had a Swedish massage from Imerlda - and I totally fell asleep mid massage - that's when you know it's amazing. Great service , friendly staff. Can't wait to return!

I've been going to this spa for several years and absolutely love it. The staff is always warm and…read morewelcoming, and the environment is clean, relaxing, and professional. I highly recommend Katherine for facials. She is friendly, knowledgeable, professional, and always makes every visit enjoyable. Her positive energy and great sense of humor make the experience even better--it's like getting a little laugh therapy along with a wonderful facial! Highly recommended. 5 stars!

My review with Johanna is long overdue. I started seeing her around during covid in July 2020 when…read moreCA allowed businesses to open and she followed all safety protocols. I was in dire need of a facial and she took care of me multiple times throughout the pandemic including one recently while pregnant. She has magic hands and is gentle yet so effective in her approach and practice. I typically get the 90 min deep pore cleanser and exfoliating and facial/neck/shoulder massage service but since I can't lay flat on my back, she adjusted to 75 min and did arm and hand massage which was still amazing and relaxing. But trust me, get her neck/shoulder massages as part of your experience. You deserve some TLC and Johanna is wonderful at it. I've fallen asleep a few times myself. I highly recommend Johanna for all your facial needs. She is so knowledgeable, doesn't push you to buy products, is very responsive, super sweet and you will feel so pampered and relaxed after you're done. My skin has also improved under her care and she knows exactly what to do with your skin care needs. You won't regret seeing Johanna. She will take care of you!

Amazing service and the best facial ever!!! So fortunate to have found this location. My face is…read morewell hydrated and clean for days after.

Love this spa and the relaxation room, the massage therapist was amazing and the facial was very…read morechill. One thing I would change about the facial is the addition of more skincare products and tips. Everything with the facial just felt sort of like a massage, there was no description of what was being used and not much was suggested. I also didn't love the group setting of the relaxation room, when I think of the spa I think "peace and quiet" and while it was peaceful, it wasn't very quiet considering all the interactions in the locker and relaxation room.

Received a Groupon to Spavia from my fiancé, so I decided to…read moregive myself a little massage on a Sunday afternoon to relax and set the tone before the work week. I had such a wonderful experience overall. As soon as I walked in I was greeted, checked in and received a tour of the facility. The women's changing area was clean and well maintained. I enjoyed the relaxation lounge where they had water, tea, nuts and books to unwind after your massage. My massage therapist was excellent. I forgot his name, but his communication throughout the massage was great. Always asked how I was feeling, how the pressure was etc. Spavia offers lots of different options from massages to facials, eye lash extensions/refills and even spray tans. They also offer 3 different membership plans that come with their own treatments per month if you're interested in that as well.

Expensive, small shop no windows Would like to see a bigger…read moreplace Mina is very friendly and did a good job

Needed a facial on the fly and asked my hair dresser who was in the building that Mina is in. She…read morerecommended her and I was lucky enough to get in due to a cancelation. I was having really bad acne on my chin and Mina gave me a facial that was custom fit to my skin. She used cryo on my face and the perfect products that helped calm my skin almost immediately. She also went over diet and how important it is to skin as well. She recommended products, but wanted me to try them before purchasing them. Amazing when someone doesn't push you. She has a lot of cool machines and her pricing is great!!!! I def will be back again Mina. Enjoyed my facial and it helped a ton! Thanks for making room for me in your cozy salon

Well deserved 5 stars! Overdue review…read more Nicollette is an absolute sweetheart and a true professional. I went in for a consult and B12 shot to boost my energy/mood. She's incredibly easy to talk to and a great listener. And I totally appreciate her excellent bedside manners :) Love it! She is good at what she does but more importantly, she seems to really enjoy what she can do for her clients. I felt comfortable with her from the get-go! She's Just the sweetest. Booking was convenient online, and the appointment-- very punctual. Her suite is clean and classy. Plenty of parking in lot. As for pricing, I find her rates to be very reasonable. Thank you!

Nicollette is amazing! She's knowledgeable, incredibly skilled, and has such a calming, positive…read morevibe. I loved every part of my experience and couldn't recommend her more!