Dishonest business that I don't recommend. Here's why:…read more
Long story short, I paid for a full interior/exterior detail package that wasn't provided as described, offered, and verbally stated. Basically, there was no polishing or waxing of the vehicle which promised by the owner and as offered in the description of the service.
While the vehicle looked good upon pickup, I immediately noticed the paint didn't feel smooth as I felt the paint. Typically, it feel smooth to the touch if polished/waxed properly.
Later that night, I asked the owner if he polished it and he responded with yes, but that he would ask his brother. He never got back to me. I texted him again, and he later responded saying he did, in fact, wax it using an orbital pad.
At this point, his delay and response didn't feel right. I then remembered that we have a 2 channel dash cam that records motion settings. Upon downloading and reviewing the video, I noticed that they never turned off my vehicle, leaving the dashcam to record the entire detail process. Well, after reviewing the entire footage of the front and rear dash cams, I can attest that they never waxed my vehicle as promised. All they did was use quick detail spray and a wipe-down for the exterior. In fact, the polishing orbital dewalt tool sat on a table the entire time and was never used.
I attempted to bring this to the Owner's attention and resolution in good faith. Owner is adamant that the service was fully provided and fulfilled. I advised I have video to prove it and he requested to see it. I provided several clips and the timeline as requested. Upon seeing the clips, he responded with text in an upset tone and threatened me that it is illegal to record anyone in Oregon. He reluctantly offered to refund me even when I attempted to compromise to pay him for the remainder of the services, less cost to wax/polish.
Well fast forward 8 days later, refund still not received. When I texted to ask on the status, the Owner's response stated, "Sent last Friday." I have yet to receive my refund as promised by the Owner.
For context, detail occurred on 1/26. Owner offered to send out refund full amount on Friday, 2/1. As of Friday, 2/15/19, refund still not received.
In my opinion, I've offered nearly 3 weeks of time for the Owner to "own up" to his responsibility before posting a review. At this point, since a promised refund was not received, I have no choice but to post this review for others to see. Buyers beware.
