The dentist, Dr. Winlow does very good work and is very professional. The staff there are all very…read morepleasant. I have been going to that dentist office for years when it was Dr. Dessureault's clinic. However, the last 2 times that I had appointments there (March 2025), I was made to wait an hour each time! I was left sitting in the waiting room and no one said anything to me. After a half hour, I approached the receptionist and asked how much longer I would have to wait. She said, Oh, the dentist had an emergency! I said, well I had an appointment scheduled and no one mentioned that he had an emergency and it was going to take long and it would have been appreciated if someone had mentioned it to me! She said well, it shouldn't be much longer. I waited again another half hour without anyone asking if I'd like to re-schedule. I had to once again approach the receptionist and asked if I should re-schedule. Then she said oh, yes, I think so, so we re-scheduled for the following week. The following week, I showed up 15 minutes early. I checked in. She said ok, it shouldn't be long. I said to myself, I am going to give them 15 minutes and if I'm not seen by then, I'm leaving. I waited and waited and even waited an additional 15 minutes, so 30 minutes in total and they still didn't call my name or give me any reason for the long wait once again! I just got up and left without saying anything. I never received an apology or a phone call to this day! I guess after all these years, I am not a valued customer!