Pathetic.... The…read morestaff at the counter are highly un professional... Went there as i was having a dis comfort in my ear, doctor named sue li checked my ear and asked me the symptoms and asked me to undergo earing test, god knows why.. After earing test, he says heading is fine and thd condition am having has no cure and asked me to undergo mri, god knows why... Went to physician and he said that my condition is caused due to cold and gave an injection and some tablets and am getting better...

I read the reviews and still didn't let it get to me then I called to make an appointment and after…read moretalking to two girls about to make my appointment giving them all my info they tell me I need a doctors referral. HOW AM I supposed to know that's how HMOs work? The lady was soooooo rude. I let her know this is why I won't be coming to them, bc of her attitude. i also told the first girl I had an HMO and she didn't say anything about needing a referral. Get nicer staff

The doctors I have worked Wayne State University Physician Group at with are great, but the…read moreprocedures in place for contacting your doctor via phone or internet do not work. My dermatologist prescribed Efudex, a self applied topical cream used for the treatment of superficial basal cell carcinoma. I was told to apply the Efudex to my forehead for 3-4 weeks. After 10 days of application I had few questions and concerns that I needed to discuss with my doctor concerning the treatment. Following is the chain of events: 1. On Tuesday morning I called the number shown on their website for the Troy office. I left a message asking that my doctor call me. I was told that I would be contacted by my doctor as soon as possible. There was no return call from my doctor. 2. Next I left a message in the "Contact us" section of their website asking to be called by my doctor. Again, there was no return call from my doctor. 3. Next I left a message for my doctor on "Patient Portal" which is a web based tool used by WSUPG to facilitate contact between a patient and their doctor. Again, no response. 4. Finally, on Friday morning, I went to the Troy office and was able to talk to the office manager. She was able to contact my doctor and put me on the line with her. After I described what was happening with my Efudex applicaton (bleeding), she told me to stop using the Efudex immediately. My doctor told me that she did not know that I was attempting to contact her. Obviously their communication processes are ineffective and need a lot of work. If you have an urgent need to talk to your doctor you need to show up in person at their office.

What's with the poor reviews?!…read more Dr Rosner is TRULY the best ENT in the region even if you don't care for him or didn't have the best customer experience. I had all kinds of headaches and vertigo and no ENT could solve my issues. I was finally pointed to Dr Rosner and he examine me and said, I don't think it's your ears or sinuses. I think it's your EYES. He was right. I had astigmatism and needed a prism. He saved my life! If you have a real issue, he knows his stuff! Will forever be grateful!

This is my personal experience with Dr. Rosner (ENT in the Rochester/Troy, MI area). Over the past…read moreyear I repeatedly notified his office that my daughter was showing severe psychiatric instability while taking the Adderall he prescribed. I also informed him that she was on multiple psychiatric medications, and that her psychiatric providers expressed concern about combining stimulants with her mental-health meds. Despite several notifications and documentation from her psychiatric treatment team, I did not see any reassessment of her stimulant prescription or coordination with her mental-health providers. She is now hospitalized for the second time this year and her medication conflicts are part of what her inpatient team is addressing. I'm sharing this so other families understand how important it is to advocate strongly when someone has complex psychiatric needs.

Saw Dr Richard E Klein 1-2 years for jaw popping and TMJ issues after an auto accident. Not only is…read morehe knowledgeable, skilled and thorough in his assessment, explanations and treatment but he is extremely kind and compassionate. His staff is second to none. Still miss the staff neck/jaw massages and the comfy waiting room massage chairs! Highly recommend Michigan Head & Neck Institute.

I came here with a bad ear problem that I got after abdomen surgery…read more Dr Klein knew just what to do to help me immediately I'm glad someone told me to come here

Arrogant and disrespectful and dismissive I would not…read morerecommend Gaslighting and rushed. Pretty much waste of my time.

Arrogant and dismissive. In and out in less than 3 mints with a wrong diagnosis. Would NOT…read morerecommend for Ears as he doesn't know what he's doing.

I came in for recurring vertigo. Dr. Gupta said I should perform the Brandt-Daroff maneuver, not…read morethe Epley maneuver. He thinks the Epley maneuver can't be performed properly without a therapist. This is not in line with two other ENTs I had seen, and reputable medical websites. Well I had another vertigo episode the next week and did as Dr. Gupta advised and that was a mistake. The Brandt-Daroff maneuver made me extremely sick for the entire day. I contacted the office regarding my experience and the office manager was a real peach to deal with. Normally I'd give one star for such treatment, but the hearing exam seemed legit.

I have been Dr. Gupta's patient for years; he is professional, kind, knowledgable, and friendly…read more Initially I had severe sinus headaches in which was the worst pain ever. I ended up having the balloon sinus surgery, healed quick and Dr. Gupta also corrected a couple abnormalities and here I am living a much better quality of life. Now we are working on my allergies and I am still very pleased with all of the care he has provided me. Words can't express how much better I feel, it's like living a new life. I never had to wait long in the waiting room, the staff are friendly and have a good flow of getting you taken care of and out the door without the annoying long process and hassle. His location is convenient on Woodward ave next to Art Van, You won't be disappointed with Dr. Gupta!

I would not recommend this place. My appointment took 2 hours for a simple check-up. The nurses…read morewere gossiping extremely loud, including swearing (dropping F-bombs) and making fun of other patients when they left. It was extremely unprofessional, I've never seen anything quite like it.

I had a stone in my salivary gland. Dr. Brandes and his time performed the surgery. Everything was…read morevery organized and professional. There was nothing I had to worry about. Everything worked out great, no complications and no pain at all.

if you value your hearing stay clear of MEI. Dr. Bojrab should probably be sued for malpractice. he…read morehas ruined my right ear. before seeing him I had considerable hearing loss in my right ear. he told me he could get most of my hearing back after 3 surgeries I'm now almost deaf. this man is horrible. I have fired him as my ent now searching for a new one.

Dr. Hong gets a good review from me, and he completed a Tympanoplasty for me which saved some…read morehearing - It's not 100%, but better than it was. However, there is discomfort and tinnitus which I wanted to see if could be addressed. This is where the institute lost my confidence and recommendation. Their follow-up process is horrible. I was called a number of times by a automated message system to schedule, but it won't put you through to anyone - you have to login to their portal and schedule. Once I was able to hack through the scheduling nonsense, I was planned to see Dr. Hong in a specific location, and when I arrive the location was dark, and no one home. I'm 100% positive I planned the visit at this location, as it was a 10-minute drive for me vs 1-2 hours. I was specific about it. I was told this was not the case. Again - after dealing with their automated nonsense to talk to a human, many of their staff were rude, and un-empathetic. I was understandably irritated, and the staff doubled down. I just received a letter of refusal to treat, which is fine - as I wouldn't get paid to go back there but shows their real colors to just cut you off, and leave you deaf if you get irritated, they made you arrange time off work, have a terrible teleprompt system to contact, and told you the wrong location for your appointment.

Useless experience. Save yourself the time and go somewhere else. I was told to go through 3 tests…read moreonly to not have an answer on what was going on. I also had to chase them for a reply on hearing what my results actually were.

I have been a patient at this practice for nearly 20 years and have always received wonderful care…read morefrom the medical staff. However, the current front desk staff treats patients like numbers rather than human beings. At 71 years old, I had a routine follow-up appointment today. I accidentally left my newly updated Medicare card on my counter at home. Despite being a regular patient for two decades, the front desk completely refused to help me look up the number or allow me to call it in after the visit. When I politely stated that the receptionist wasn't being very nice to a long-term patient, she flatly told me, "It's not a matter of niceness, it's a matter of policy."A clinic can enforce billing rules while still treating elderly, long-term patients with dignity and warmth. To be turned away so coldly over a simple oversight was incredibly embarrassing and unprofessional. Dr. Rourke and Dr. Scapinni are great, but management desperately needs to train their front desk staff on basic empathy and customer service.

He did my eye surgery a few years ago and was all set to redo the work, but COVID hit and…read moreunfortunately I had to cancel. I moved to North Carolina and am currently looking to find a doctor here, but if you live in the Troy area, definitely go see him - FIRST CLASS!

This office is fabulous!!! I needed a new place for Botox. I loved it. Sandy is excellent. The…read morefront desk staff is super nice and the office runs very efficiently. It is a lovely atmosphere and I am very happy with the results.