I would give Zero stars if possible, the carpet they installed was put in so poorly it is already…read morefraying after less than a month. Customer services is 0 stars as this is my home that was just rebuilt after the Almeda fire and now I am going to have to replace it and they refuse to compensate for the carpet. When I went in, I had placed an order and then went back in to upgrade my carpet. As a customer, I trusted them as the expert to place the correct order. They did not update my order and the wrong carpet was placed. When I called to express this, they stated they never spoke to me about an upgrade and refused to fix it and address their error. Very dissatisfied. Seek business elsewhere that will actually take their customers seriously and treat with respect.

I've had some good customer service from the store until recently. We go into the store inquiring…read moreabout some flooring we had purchased prior, instead of helping us right then and there or maybe perhaps taking our information he gives us his email and tells us to email him ,with what we need. I ask him, since we came down here, are you not able to help us right now with our request? His response was I didn't know if you were busy or if you had plans for the day! A couple of months later ,I call to get a quote on a rug that we had purchased prior but a different size. They took my information and told me they would call me and email me that same day and the next day I called, the guy is not working and the other gal can't find the information. Don't waste your time go somewhere else that will provide excellent customer service.

I can't say enough good about the job Jeremy and his crew did on the tile job we had at our apt…read more Very professional and really did things the right way. The minute I spoke to Clinton I knew we had chosen the right company. Jeremy did most of the work and what a fantastic job he did. It's just beautiful. They will not let you down

I can say with absolute confidence that Clinton Perry from Horizon Tile is THE BEST tile contractor…read moreI have ever worked with. This statement means something as I operated a design/build firm for 20 years and in that time worked with many different tile contractors, none of which were even close to the quality of Horizon Tile. Prior to meeting with Clinton for the first time on my job site where I was owner-building a custom home, I had received bids from 3 other tile contractors. Clinton was very different to all of them in that he took a lot of time explaining his process and his focus on detailed work, making it clear that his goal is always for his work to last a lifetime. I was very impressed with him and found his very respectful and believable. I was under time pressure to get into our new home before the full onset of the winter rains so when Clinton told me he needed a month for two full bathrooms (with lots of detail in the tile) and two entry areas, I almost decided not to work with him as most of the other tile contractors had stated around two weeks. However, everything else impressed me so much that I decided to see where his bid came in, fully expecting him to substantially more expensive than the others-quality work always cost more! To my pleasant surprise Clinton's bid was in the middle and although a few thousand more than my low bid, I felt sure that the quality of his work, his attention to detail and his commitment to lifetime quality made my decision for me. Horizon tile arrived to start work as scheduled and stayed on the project everyday fully focused on their work. Together with his family member Jeremy they made an awesome team. Every time there was a design detail, they called me in to make sure that I was happy with their decision and never took anything for granted. The working relationship between the two was really special and it was obvious that they enjoyed working together and took lots of pride in their work. They were also very respectful to the other subs on our site and offered help whenever needed always being very generous with their time. They were particularly considerate of us at all times, something sadly missing with so many other subs on our site. Clinton had bid the tile work in s standard lay pattern and once he started layout planning, he offered a brick pattern layout which I knew from years in the business was a more costly although more attractive design layout. I was on a tight budget and told him that I did not want to spend the extra money to which he replied that it would be no extra cost, something I had not anticipated nor expected. Their work was impeccable and I could not find a single thing to complain about. When he thought he may run over his initial month time line, he offered to come in on the weekends to stay on schedule. I reminded him that I had asked for extra work and he originally did not allow for a brick pattern layout which takes more time and that I was fine if he ran over a few days. In the end he finished pretty much on his original time line. Their work was fantastic, we loved having them work on our home and out of 13 subcontractors, Horizon tile was the very best by far. I highly recommend them and can say without any doubt that they were worth every penny I paid them and more. Feel free to ask Clinton for my contact number if you have any questions before hiring them. You will be very happy you did! Marc & Marci Eagle Point, OR

Run Away! Don't walk from this Ace Think clearly as you read his own words-later…read moreverbatim--before you make......ANY! commitment . In normal circumstances, be fair to and trust your contractor; keep your eyes on him until proven However, if you trust Tile Stone Ace, your loss may be similar to our loss, $18,000. Lesson #1 Never make a "deposit" that exceeds $1000. It is called Deposit but think of it as an unaccountable, unsecured cash loan You are not a bank. You have no idea of where that money goes Years ago my pool contractor on a Monday berated me for 10% down arrived Friday in a crew cab, tricked out, 1-ton dually--odometer 500 miles--and advised a delay: two buddies and son were leaving for 9 days. They had elk tags for Colorado. At Tile Stone we put down 100% for materials Ace was to supply. Plus 50 % his estimate of labor. He was entrusted with mare than $8000 day 1. Lesson # 2. Insist on a written contract. All liscened contractors are trained by the state. Every contractor knows the law obligates them to give you a contract that minimumaly is the state approved form. Most contactors wont tell you this. Why? The contract gives you greater ability to solve disputes. It allows contators to insert in fine print items prohibited by law. And it appears authoritaties don't care. Lesson #3. Incentize total completion and satisfaction. Large projects can require performance bonds. But these are expensive and incentivize cutting corners. So stick with with 10% down and 85% at completion. Retain the 5% for the entire duration of any warranty. Escrow This money as a good faith gesture. Lesson #4. We spent months locating some Amarone stone imported from Brazil and paid another contractor $4500 for this. We transferred this to Ace and entrusted him with another $4500. Did we ask to be named as additional insured on his plolicy? No. Did we ask His bank provide a prommisory note? No? Well our rock disappeared under the most implauible of stories. Amarone is its name and it may well be in a home in southern oregon--just not ours. What would say of me if I "accidentally " damaged a tuck left in my drive way. Which is more righteous: 1) immediately call him to advise him, discuss with him alternatves for repair and who pays. Insurance follows the vehicle so he calls insurance and we agree what I pay the body shop. Or 2) I never tell The Owner what happened. . Instead I shop around among junk yards for the cheapest bed and fenders. I instruct my staff to remove the new black parts and install a junk brown bed and fenders and spray can paint tjese to black. Tell my staff if they say nothing or your fired. And only AFTER Onwer calls to say "where the hell is my new truck?" Hang up and 3 hours later send an email that says your truck is beautiful, all my fscebook friends have liked my paint job and I knew it best to not disturb you by making any phone calls. Isn't 1 how all of us would have behaved?? Ace at Tile Stone chose 2. *Fiduciary responsibilty is by custom and law implictnin every contract--Ace totally failed us. *Custom and law required Ace to inform us. His weeks long silence was a deliberate deception. Law calls this Fraud. *During his period of silence, his employees were in our home for measuring. We are certain the employees were able to speak. . We heard nothing about the fairy tale explanation that would be proffered after installation of the wrong rock. What better explains this 1) they also forgot 2) they too totally believed they protected us by silence and freely chose to participate 3)duress was applied sufficient to assure the communications blackout. Would a reasonable person say "Yup, 1 is compellinly logical? The Law says 2 and 3 are conspiracy. Which is more logical of the two? To shorten a long story--- ZERO Amarone made to our home. I believe our slab is in another's home. The only question is who paid and how much? an off-the-books cash deal of $4000; or "appraised at $5000, $1500 freight and $500 to fix damage $7000 please." Did he call his insurer? No. And refused to do so. Those pesky adjusters expect real proof not some half-baked story asserting superior and pure motive therefore all Ace's actions are righteous. All others' questions and contrary opinions are automatically invalid. His "great replacement" a stone called gabbro, the most abundant rock on earth. It had been stored stupidly by someone somewhere out of doors, in the rain. The absorbed water turning iron into rust. Discoloring yellows and oranges everywhere and their growth will continue. Wholesale $0 est. Oh, the Ceasarstone? Only 2 of 3 cut. Slqb 3 disappeared with no credit. $1750 gone

These guys did a great job and their prices were lower than the competition. They've got a really…read morewide selection of stone. Scheduling was no problem. The team that installed our quartz countertops and backsplash were super professional. Would recommend.

Caleb, Abe and Jonathan did an excellent job with our new carpeting. Removed old carpet and pad,…read moremoved furniture, and laid new pad and carpeting for 2 bedrooms, our family room, a hallway and stairs, each with their own degree of complexity. Cleaned up well as they worked and after the job was done. Plus, these fellows were truly nice gentlemen. We recommend them! We purchased the StainMaster carpeting from Lowes, and Burvyn was the contractor Lowes contracted with.

From the owner: Redefining urban spaces in the Rogue Valley one tile, carpet, and coat of paint at a time. From the…read moreground up, we meet the urban construction needs of the Rogue Valley with precision and creativity. Fully licensed and insured. CCB# 251969

I really like these guys. Excellent attention to detail, friendly. Several things went wrong and…read morethey moved heaven and earth to make it right. The way you can tell truly exceptional people is how they behave when not everything goes as expected.

Thank you Daniel for such an exquisite shower. We are so pleased with your work and the…read moreprofessional way you and your colleague conducted yourselves. Thank you again. We will definitely be referring you to our friends, family and acquaintances.

Really friendly, really helpful, a great store in a small town…read more And they make great popcorn

Our experience with Abbey Carpet was outstanding and flawless, beginning with our trip to the store…read moreto look at carpet, to Eric coming to measure the next day and providing an estimate the day after that. Masterful carpet installers, Billy and Charlie, just left our home having done a fantastic job. Not once did I hear the words, "we have a problem." Everyone we encountered throughout the process was professional and helpful. We couldn't be happier with our experience! Laura S.

Very happy with the service and transformation of my home! Thank you for an easy remodel!read more

Anthony and his crew are outstanding! I would highly recommend them for ANY home project you need…read more I originally requested their help installing a bathroom vanity, which I turned into a more involved home project (painting of the interior of my entire house). They exceeded my expectations and I am in love with my home! Communication and pricing was great and the crew was professional and respectful. I will only be calling this crew from now on for whatever home projects I will need in the future.

It's really frustrating to request service and have to keep repeating what is wanted. I don't live…read morein the house I wanted work done, and I'm trying to get the contractor to give an estimate. They didn't look at the address or pictures or set up an appointment. I finally got a really high cost which, I can only assume, was because they didn't want the job. I'm going to do a renovation and this could have been five or six jobs in the next couple years, but, oh well....

My husband and I hired Steve last October to knock out the back wall of our master bedroom and…read moreinstall tall custom-made French doors as well as Spanish tile floors with in-floor radiant heat in the master bathroom and bedroom. One of the things Steve promised was to keep us regularly statused with clear communication. THAT was a false promise on his part. He seldom communicated clearly and did not keep us statused. As the project continued over the next 7 months to the present day, it became apparent that Steve is not planful and does not understand project management. The first -- and best -- thing that happened was he hired Joe McKuen (arguably the best tile guy in the Rogue Valley) to install the radiant heat and Spanish tiles that we had already purchased. Joe did a flawless job in the first two weeks. Very impressive. Understandably, the custom-made French doors and glass panels took overlong to be fabricated due to supply chain and Covid issues. When we asked, we got an update from Steve but he certainly didn't keep us in the loop. Finally, in the middle of winter Steve said he was going to take out the back wall and install the French doors and sliding screens. That occurred over about a week or so in late February. He, his father (a very experienced framer), and the owner of the door fabrication company with two of his employees finally installed the doors EXCEPT for the screen doors. It turned out Steve had never placed the order for the screened doors. According to Steve, the price of the screened doors had doubled in the intervening months. He decided he wanted to find a different vendor although I said we'd pick up the cost difference. We're still waiting for the screened doors and for the paint stains to be power-washed off the brick patio. Steve hasn't returned our calls in over a month. We have no idea if he finally placed an order for screened doors -- or if he intends to finish the job. It appears that after he got his last check from us, he just walked off the job and doesn't intend to complete it. Steve projected that this job would be completed by late December at the latest. It is almost the beginning of May and has not been completed so far. Based on this behavior on his part, we do NOT recommend him or the company he owns, Rivercross Construction.

We were looking to add a front porch to our home and noticed another home in the area having…read moresimilar work performed. We liked what we saw so we stopped and chatted with the contractor. Steven came by and gave us some ideas and said he'd work up a bid. In the meantime, we were so impressed with him that we hired his crew to paint the outside of our home! We are very pleased with our decision to hire RiverCross Construction. Stephen and his entire crew are knowledgable, friendly and easy to work with. All work was either completed early or on time. We're so happy with him that we're having him do some finish work in our backyard. RiverCross Construction. Honest, reliable, professional work. Reasonably priced. Very good subcontractors. Friends and neighbors can't stop complimenting our wonderful new porch!

Mark did an excellent job refinishing our hardwood floors! He was able to flatten warped boards…read morefrom a water leak and fill gaps a previous installer left. The color and sheen match the rest of the flooring nicely. Gave us good advice on products to use to keep the floor in great shape. Plus he is a really nice guy.

Mark was amazing to work with. He did a beautiful job and was pleasant to have around, and very…read moreknowledgeable. He communicates regularly and responds quickly. We will absolutely be using him again when we need the rest of the house done.