My dentist appointment was way overdue and I'm so glad that I was able to find Dr. Palola on Yelp…read moreand that they were accepting new patients. I had called other places, left messages, and not heard back. Which made me put off seeing the dentist even more. But the customer service here is top tier. Everyone is so friendly and professional. Dr. Palola's office in Waipio is located on the second floor, near the Waipio Costco next to the Starbucks. The office is clean and actually kinda stylish. I like the archways in the office and I was given a brief tour when I came in, which I liked because knowing my surroundings helps put me at ease. They go above and beyond to make you feel comfortable, they had a comfort menu with everything from blankets to a t.v. screen with Netflix. I only wish that I didn't procrastinate and made an appointment to see Dr. Palola sooner.

Dr Palola and her team are exceptional. I am a dental professional myself who has worked at over 12…read moreoffices so I know a good office when I see one. When I needed to choose an office for me to be a patient, I didn't take it lightly. Dr Palola and her staff exceeded my high expectations. Their front office staff were so professional, welcoming, and accommodating. Her dental assistants were friendly and personable. I felt so comfortable. Dr Palola spent so much time with me to hear me out and to explain everything. Ten stars!

Today was my first visit to Dr. Jennifer's office for a dental cleaning, and I had an excellent…read moreexperience. From the receptionist to the dental staff and Dr. Jennifer herself, everyone was welcoming, friendly, professional, and caring. This was one of the best dental experiences I have ever had. The entire team made me feel comfortable and well cared for throughout my visit. I truly appreciate their outstanding service and have already scheduled my next appointment in six months. I will gladly recommend Dr. Jennifer's office to anyone looking for a great dentist. Thank you to the entire team! June

Because our medical changed, we were told they no longer can except us as patients even though we…read morehave been going there for years. This is not the way retired kupuna should be treated, very disappointed.

Great personal service very helpful has a family atmosphere I highly recommend professional but…read moreattentive & caring

Always friendly, professional staff, love their kindness, Jade, Cindy, Courtney especially…read moreCherrise!!! Since returning to do teeth check up like cleaning etc. they have eased my discomfort. I realized that it's not too bad, and the satisfaction of clean fresh teeth every six months is awesome! I need to take better care my teeth as not to get root canal again, although it was done very well and I will post on it later. Thank you!!!!

I've been going here for over 10 years and have seen some rotations in the staff -- Judy (front…read moredesk) was a gem and it was bittersweet to hear that she retired, but good for her. You really are family here. Diane has been cleaning my teeth since before she had kids, and now she's got a handful. It's great coming here every 6 months for a cleaning and catching up like we saw each other just last week -- quite the memory. Luckily, I haven't had too many issues with my teeth. Doc did have to perform a procedure one time, and I was impressed how efficient and directive he was. He runs a tight ship -- gives great neck massages too (I suppose he's looking for any swelling). Wonderful place and friendly staff. I'm glad to be their patient!

This review is strictly base on my office experience, or lack thereof, on my last visit. Let me…read morestart by saying I've been seeing Dr. Okihiro for almost 20 years, that should give you an idea about how I feel about his level of service and expertise as a dentist. That being said I would hate to have to find another dentist because the office fails to communicate proactively and productively. Prior to my last visit I was given a quote for a crown, which would have been a two part visit, one visit to prep, the next visit to solidify the crown. Upon the completion of my first visit I made a payment which was higher than I expected it to be. Curious, I asked what would my final payment be after my second visit and I was told an amount which was about 4 times more than what I was expecting. It was explained to me that my insurance wouldn't be covering the service so I would be responsible for the full amount. To say I was shocked was an understatement, I wanted to cancel my next appointment. The office admin encouraged me to keep the next appointment and maybe work out a payment plan with the office manager. I waited for a call from the office manager that never came, instead a received a text message that reads as follows: "Hi XXX, due to circumstances, we are unable to keep your appointment on (insert date here), if you were planning on going through with the crown. We will be cancelling that appointment until you are ready to reschedule it or if you ever want to reschedule it. Thank you and have a great day!" I called the office twice and received their voicemail. I did not leave a message. I replied to the text asking to have their office manager call me. I have not received a call back. A simple phone call to let me know the price had changed, when they found out my insurance wouldn't cover the appointment, would have been extremely helpful. Instead they wait until my first appointment was completed to tell me the price had changed and they didn't volunteer the information, I had to ask. Very poor communication on their part and no accountability. I'm very disappointed.

I wanted to find a new dentist who is customer service minded, passionate, empathetic. and know…read morewhat they're doing. Finally I found two dentist who fit the description! Yilaidis Villalobo, DDS and Mario Garcia Careers. I walked in their office due to an emergency, for the first time and They welcomed me without any hesitation! DDr. Villalobo did a fantastic job today on pulling my teeth and especially with injecting the area with local anesthetic,(which is my most fear) but I can hardly feel it! As a Professional Nurse for 30 years and a public speaker, a nice smile can make a difference for my patients and clients. I need some work done on my mouth, and this is the office I choose with no hesitation!! I highly recommend this Team, and looking forward to allowing them to serve me and my family!! Seriously! Thank you Team!!

From the first time my wife checked in and has some questions, the staff was very friendly. The…read moredoctor took time to come out and explain the insurance questions we had. The staff and doctor is very friendly and it feels like family in this office. What amazed me more is they have updated equipment and technology to perform all kinds of treatments to include one day crowns. Once I complete my treatment with a dentist who I have been with for 26 years and retiring, I will definitely join my wife in going to dental fitness inc. For my dentist needs. This is a tremendous facility and staff. Mahalo!

Always a great experience. I've been to other dental clinics as a kid but I've always felt…read morecomfortable going to Mill Town Dental.. about 12+ years later.. I'm 24 years old, & I still get my teeth cleanings here... In fact, they've taken care my whole family and they've always take great care of us and do their best to offer a high quality of excellent care. I also really like how they naturally build a long-term relationship with you. They're really good listeners so if you talk about your day or say something interesting about yourself, they'll always remember you when you come back for your next visit! & If ever we need to see a specialist like for wisdom teeth extractions, they've always helped us with referrals that accommodates our insurance plan... so all we'd only have to do is schedule our appt. & that's it! The whole team always communicate in a transparent and easy-to-understand way for all patient types, (ex. Speaking to my 88 y/o grandma with ' hard of hearing' and my intellectually disabled cousin how to care for teeth and gums). Always patient, understanding, & flexible when unexpected inconveniences arises. They also do reminder/confirmation calls days before your scheduled appointment which is helpful and rare to see clinics to do. In terms of their clinic, their waiting area is always neat & organized, their style is simple. Their way of seating caters to those who care about social distancing (about 5-6 chairs).. also have an air purifier/filter.. they recently upgraded by having a tv for the waiting area and their rooms while you have your teeth cleaned...goes to show they care about their clients and always do their best to comfort their clients and family. I could go on, but you get the idea

All the staff are very welcoming and kind. I've been coming to Mill Town Dental Clinic since I was…read moreyoung and still present as an Adult. Dr. Cababat is very nice, patient and always have an answer/reassures to any concerns and questions that I may have. They always make sure I am comfortable at every appointment. I highly recommend this Dental Clinic because of their good service and warm welcomes.

Had a great experience! The staff was very welcoming. I came in for an emergency visit and they…read morewere able to accommodate me the very next day, which I really appreciated. Dr. Brian was fun to talk with--an awesome, chill guy who made the visit comfortable. Sally was great both on the phone and at the front desk, and my dental assistant was very caring as well. Highly recommend!

5 stars isn't enough for Dr. Vongchanphen and his team! They're kind, skilled and truly care about…read moretheir patients. Sally and Shannel are so helpful and kind. I'm so grateful to have found them!

Love Dr. Millie. I've Known her almost my whole life. My family loves her too. She is also a…read moreCreighton University alum, so yay. Go Bluejays

Friendliest and most knowledgeable dentist I have ever been to. All my questions were answered and…read moreshe also provided me with more insight on things I never knew that I wish my previous dentists would have told me about. They were so patient and detail oriented which I highly appreciate. I've seen a lot of dentists over the years and this is definitely the best one. Thank you for doing such a great job and being so friendly!