Dr. Ryan Dung is my doctor and he has very well manners. He is also very gentle and caring with his…read morepatients, he's always making sure that you're okay while he is working in your mouth. The atmosphere of the office overall is very lovely, and I would definitely recommend coming here if you're looking for a new dentist.

I absolutely LOVE Ryan Dung's whole entire office! They are the BEST! All 3 of my children have…read morebeen with Dr. Dung since they were 6 months old! My children are all adults now and still love going to see Dr Dung! We are grateful for Dr. Dung and all his staff! Wishing you all a happy holiday season!

I accompanied my 90 year old mother to Smile Dental Center Inc. We were greeted by the front office…read morestaff. All were so friendly & helpful. DA- Janelle took xrays & scans. She made my mom feel so comfortable & relaxed. Dr Loftis examined my mom & went over the process & timeline w/us. My mom loved her and the entire staff. She felt safe in Dr. Loftis care. She's ready & excited to be able to eat again w/o any restrictions.

I want to thank everyone at this dentistry (Dr. Gina V.) This office has an amazing staff that…read moreknows what they are doing. Great communication and overall customer service. Dr. Nguyen who was assigned to be my dentist,made this vist so positively emotional. I deal with a bad anxiety especially anything to do with extracting or the feeling of needle being used. During my procedure my anxiety level was to the point where I wanted to get up and leave,but with her calm voice and gentle hands she made me very comfortable. I was able to calm my nerves and finish the three procedures that needed to be done. Dr. Gina was also amazing at what she do! Im so glad that I came back to see her again. I highly recommend this office, especially to those like me who hates going to dentist because of anxiety.

Shout out to Dr. Michelle Zhou she is the best dentist I've seen throughout my 65 years. She…read moreprofessionally explains everything on your procedure your options when you're on a budget suggest what will work for you long term other doctors I've seen give limited options I give her five stars Im so happy to have found her I highly recommend her to all that maybe looking for a dentist . The office is clean and quaint her staff is great love the dental hygienist Heide. Thank you Dr. Zhou for crossing paths with you I'm sticking with you forever!

I was not going to write a review, but I thought about other patients who seek thoughtful and…read moreconsiderate dental care. I will preface that I retired from the medical community after 20 years of service. I'm disappointed to see that patient care and customer service are not a priority in this office. I scheduled an appointment two weeks ago. I had to take 4 hours off to come to my dental appointment and to put it in perspective my wage for 4 hours is $160. First off, I did not receive an appointment reminder. I looked on the website an hour and a half before my appointment time to confirm my own appointment because the website lists they are closed on Friday's. Receptionist states they were open and I let her know that the website says differently. Secondly, I arrive at the dentist office "on time." Finally, Surprise. Surprise. Door locked. I called the office --once again -- because I did not realize there are two locations in Waipahu. It would be nice if there was a note on the door or the appointment clerk directed new patients to the correct office in advance. I will not be using this office for my families dental care needs.

I need to put this out here because once again, Dr. Palola has gone beyond her professional sphere…read more The following scenario will tell you how dedicated she is and I owe her a depth of gratitude. A day before Thanksgiving, my gum area where I had my one implant is beginning to hurt. Of course, we lay people google symptoms and find the worse so I email Dr. Palola's office. She emails me and apologizes because their office is closed for the holidays, totally understandable. But she offers to prescribe antibiotics which made me happy bc I'm thinking it's probably an infection. A few hours later, she emails me again and apologizes for the delay in responding - she's in JAPAN!! I'm feeling so, so bad for bothering my favorite dentist while she's on vacay!!! Yet she's so professional that she checks her emails - aya! Love this woman and feel so bad for her family! I'm still the biggest chicken in the world when it comes to dental care, but Dr. Palola is making me appreciate her profession and her professionalism!!!

I've been using c19 as an excuse not to get my cleanings because I was dreading it but came across…read morea recommendation for this office. It was such a nice experience. Who says that about a dentist visit? From scheduling an appointment to the parking to the treatments... just a pleasant experience. I had my first crown which I was a bit nervous about but it turned out it was a breeze and no discomfort afterwards. It looks great and blends seamlessly. They are so efficient and super gentle. I mean they give you a topical numbing then a few numbing shots and once that's more numb.. they give you more numbing shots. Brilliant. I felt almost nothing at all. I also got that taken care of plus a cleaning plus replacing silver fillings all in one visit. Dr. Jaclyn was super detailed but fast and gentle. She was the actual person doing the cleaning too not the hygienist. It was the most comfortable cleaning I've ever had! Highly recommend.

I wish more places were like this. Dr Ikeno and his staff were amazing all around. My dad has…read moreadvanced Alzheimer's so is hard to take around. They were one of the few who offer mobile dentistry. They treated my dad with kindness and patience, even when he tried to bite them! I really appreciate their professionalism. Scheduling was easy and they were great at keeping in contact. Top notch service and will definitely recommend to all our friends!

Keep billing for services that was already paid for. Upcharges for services not rendered.read more

I had to call twice to confirm that my appointment was scheduled. It was cancelled. I surely did…read morenot want to get charged for a no-show. 6 days later, they called me back to see if I could reconsider rescheduling an appointment. Hmmm, how about NO! I don't want to be treated poorly or taken advantage of for my time and money

I haven't been to the dentist in a while because I was so anxious, but I met this lady that works…read morein the back and she's soooo nice to me. I think she has a same name as me, haha. The other assistants were also so sweet to me. They gave me a pillow for emotional support. 10/10 experience. Literally love this place. I found my permanent dentist. They make me feel so safe and heard.

Always a great experience. I've been to other dental clinics as a kid but I've always felt…read morecomfortable going to Mill Town Dental.. about 12+ years later.. I'm 24 years old, & I still get my teeth cleanings here... In fact, they've taken care my whole family and they've always take great care of us and do their best to offer a high quality of excellent care. I also really like how they naturally build a long-term relationship with you. They're really good listeners so if you talk about your day or say something interesting about yourself, they'll always remember you when you come back for your next visit! & If ever we need to see a specialist like for wisdom teeth extractions, they've always helped us with referrals that accommodates our insurance plan... so all we'd only have to do is schedule our appt. & that's it! The whole team always communicate in a transparent and easy-to-understand way for all patient types, (ex. Speaking to my 88 y/o grandma with ' hard of hearing' and my intellectually disabled cousin how to care for teeth and gums). Always patient, understanding, & flexible when unexpected inconveniences arises. They also do reminder/confirmation calls days before your scheduled appointment which is helpful and rare to see clinics to do. In terms of their clinic, their waiting area is always neat & organized, their style is simple. Their way of seating caters to those who care about social distancing (about 5-6 chairs).. also have an air purifier/filter.. they recently upgraded by having a tv for the waiting area and their rooms while you have your teeth cleaned...goes to show they care about their clients and always do their best to comfort their clients and family. I could go on, but you get the idea

All the staff are very welcoming and kind. I've been coming to Mill Town Dental Clinic since I was…read moreyoung and still present as an Adult. Dr. Cababat is very nice, patient and always have an answer/reassures to any concerns and questions that I may have. They always make sure I am comfortable at every appointment. I highly recommend this Dental Clinic because of their good service and warm welcomes.

Needed to do some work while I was waiting, but was told that wasn't possible. Just wait and do…read morenothing. Very disappointed with Dr Tran!! Definitely no aloha from this person. The staff was great, but Dr Tran, not so much.

Staff is amazing. Informative and great customer service. Doctor had some bedside manner that I…read morethink could be better especially dealing with parents of children. But my son really liked the doctor was very comfortable with her. Doctor did an amazing job on his gum surgery. She was Informative of his care. My son is doing great. We are so blessed to have this doctor .

The dentists definitely needs improvement. I had swollen gums, this is the first time this happened…read moreto me. There could've been multiple reasons why I had swollen gums but it was all over my mouth. Not just in one area. I made an appointment and had Dr. Chad Arakaki. I sat down on the chair, they put the napkin around my neck and he came and asked me what was wrong, I told him my situation. I told him I just wanted him to look at it. He put his mirror in for one second and didnt even look at my gums and said I need a full exam which included xrays. I told him I would come back for thise but just wanted him to look at my gums. He didnt ask me any questions and just shut me off and charged me for the appointment! He could've been nicer. He could've asked, are there any changes to my routines, changes in toothpastes. These are things that cause swollen gums. NO! Nothing! Just come back for full exam and pay for this one! I take care of my teeth pretty well. I know it couldve been someone new I used. I just needed him to tell me all the causes of swollen gums.

Front desk/reception is efficient. Hygienist care was good with gentle handling and not…read moreuncomfortable with the tools to clean the teeth. They do try to recommend other services like mouth guards, deep cleaning etc.

Can't get an appointment for another 8 months - terrible!!…read moreTold them I was not going make appointment and they charged me $50 for missing and when I complained they said they would refund the $50 - never did! They pander and lie- terrible!!

By going over the review from this dental clinic. It looks like I am not the first patient that…read moreincident had occurred. First of, I would like to say that Dr. Jennifer Sasada is the sweetest and caring Dentist and I would continue to see her again even though what happened was very wrong and as I mentioned this is not the first time it happened by reading the reviews. It's the FRONT DESK and she's is also the BILLER by the name CAROL. On the day of my appointment she stated that I had full balance from couple months ago of over $200. I was surprised as I have dual coverage. Long story short, she had made a duplicate insurance request and overcharge me. When I found out that she had overcharged me, then right away she said oh you have another balance from your cleaning, which I knew she was lying, because she would have mentioned it a long time ago. I asked for her last name, because I was ready to report her. She wouldn't give me her last name and then said oh I just check your file and you don't have any balance. I say this again, Dr. Jennifer Sasada and the back staff are the sweetest and caring people, but you just have to watch out for CAROL at the front desk and biller.