Met these guys at a local RV show. I was undecided about purchasing a travel trailer so we were…read morejust window shopping. One of their trailers caught our attention and we found ourselves repeatedly coming back to it. Kyle, a rep from Ottawa, wandered over on our 4th or 5th visit and asked if we had any questions. Not wanting to be subject to some high pressure sales I said no and he informed us to simply call him when we did have any. Well we hung around that trailer for a while discussing whether to buy it when Kyle came back. I asked him to work up a full final price quote (price, tax, fees, etc.) and he did. I then said we wanted to i discuss it further and he left us alone. At this point I had some doubts if this size trailer would be suitable for us I found Kyle and asked if they had a particular model (from the brochure) there and they did. We looked at it, Kyle again workEd up a final price quote, and we decided to buy. That was Saturday; in the past 3 days I've bombarded Kyle via text with numerous questions and he's always responded promptly. We picK it up this coming Saturday and I'll update further then.

From the owner: At Ottawa RV, LLC we strive to be the best RV Dealer in the area. We want to serve our customers…read moreand their families so that they can make memories together! We offer many services, such as, RV Sales (new & used), RV Rentals, RV Parts & Service, Stealth Box Trailers and Uhaul. We carry KZ travel trailers as well as Viking pop-up trailers. Our used inventory is changing everyday, let us know what you are looking for. We look forward to working with you!

Had a power surge and consequently an electrical system failure on our travel trailer. Since I was…read moreclose by I went to the shop and spoke with Adam. He told me to bring it in. I was back within 30 minutes. He told me he would check it over and give me a call. The inverter, microwave, and refrigerator were fried! He told me he would order the parts and have reassembled and ready to go within several days. True to his word he called several days later. It has now been about six weeks later...we have had opportunity to camp and test the system out now. Everything works like new! I am very pleased with the work performed. Adam Gentry, whom is the Shop Mgr., was a life saver for us.

Two words: Serve.Us!…read more That's exactly what we found upon inadvertently stumbling into Midwest RV. (Long story short: we flew from Ohio to Kansas to look at specific trailers with one of Midwest's "competitors" [loosely defined "competitor", in retrospect]. We learned things about each trailer only AFTER arriving and that would have likely kept us from making the trek. Frustrated, disappointed, and heading back to Ohio from a failed mission, we noted a trailer on Midwest RV's property and thought 'what the h*ll, we can always look.') Two words: Smart.Decision! It was 20 minutes to closing (ON A SATURDAY EVENING), and without missing a beat, one of their SERVE.US (v. sales) reps offered to open up the slides for us to better view the interior. We both hated accepting the offer that close to closing time, but otherwise a wasted trip AND what we had seen with the slides in looked really good. Next-level service: They offered to pull the trailer over to the building, hook it up to electric, and power on the a/c (it was a SUPER hot day). They suggested we go get a bite (with recommendation - the little place d'town was very good!), come back, and they'd leave it open for us to check out how well the a/c worked (and it did). Through calls and text we were able to negotiate a deal with Larry "Bighorn" (owner) on what we're very happy to have stumbled upon. Also, through calls and texts were we able to work with Larry to secure a transport* from Kansas to Michigan. *Rocky, was also nothing short of a kind, cautious and careful, professional. While there were some (unforeseen) issues that arose with the camper upon arrival and habitation (some rookie-owner, some mechanical), Larry was readily available to walk this rookie owner through both. One of the unforeseen issues required transport to a local dealer for repair. When that dealer was unable to return the trailer, two words: Larry.Bighorn. Upwards of one year after purchasing from Midwest RV, Larry was AGAIN able to be counted upon with the constant serve.us. that we'd come to know and appreciate. Not only was he able to locate another transporter for us, but Boyd was just as professional as all the others we'd come across orbiting Larry Bighorn. Midwest RV, Larry Bighorn - his staff, and the transports he was instrumental in arranging - have been nothing short of a timely, friendly, knowledgeable, and attentive group of business professionals with impeccable follow through and follow up. Perhaps evident, but I cannot say enough about the level of serve.us these folks have consistently doled out. This, coming from an individual with years in the service industry under her belt. (Or, said a with a bit more crass - a service snob; alternately, service witch with a 'b.')

***BEWARE OF THIS SHOP*** Took my diesel pusher RV to get a…read morenew AC installed and some leaks to be addressed. They told me it wasn't a big job but took over 6 months to get it done. They ran it dry out of diesel and now my very expensive CAPS fuel pump is dead. Had to have it towed away from their shop and now have a $14,000 repair on my hands. They stated they weren't liable and shrugged me off. Think twice before you trust them with your expensive equipment.

Great company to purchase a custom fifth wheel from. We absolutely love ours. Cole and Austin are…read moreexcellent product specialists with vast knowledge of all facets of custom built fifth wheels. Not only does the service department take care of New Horizon owners but they also offer flex armor lifetime roofs and are 1 of 3 authorized Morryde installers in the country with a nice central location being in KS. Thanks for building us our dream fifth wheel. M & Y Burgess

Very knowledgeable and honest. Fair price for work performed and camper storage. Highly recommend!read more

Needed two repairs done for my travel trailer on a tight time frame. They squeezed me in, work was…read moredone on time, and done right. BTW they do not accept credit cards. Cash or check only.

We wanted to rent an RV to learn about the experience, RV-test our 2 dogs, and to help us decide…read morewhat to buy. We rented in January and we had plans to go south to Arkansas to warmer weather. We learned the day before the trip that the trailer we rented was winterized, and that it would cost $150 to undo that. So basically we paid full price for a trailer with no running water. Not cool. Other than not being able to wash hands, wash dishes, or use the bathroom ... the RV and related service was adequate.

On 14 January, I called the service manager at Olathe RV Center to see if they might have just a…read morefew moments to take a look at a problem that I was having with my brand new Brinkley. They did inform me that they might not be able to get me in immediately, however, I was already at my wits end. I've been to three other dealers that day just trying to get some troubleshooting info and so the service manager, Justin told me to bring it by and they would maybe be able to make an assessment. What really impressed me is that these folks truly do care about your safety had my problem been something involved with a repair of something that didn't involve safety they might have taken a look and scheduled the repair at a later time, but considering I had no brakes on my brand new unit they did stop for just a few moments to take a look and see if there was something that we could resolve quickly and to my surprise, the problem was in fact very simple Justin and his team insured that I was back on the road safely with functioning brakes. Most times when you stop into an RV dealer, they are limited on their ability to help you because they don't have anybody to actually do the work, the folks at Olaza RV center have a large facility with incredibly helpful and talented staff. their primary concern is to get the job done right the first time and not just send you down the road with a patch. If you have a minor problem or a major problem that requires some time to be repaired, you can trust that these guys are doing their very best to ensure your travel. It's going to be safe and enjoyable. Stop by or call and see what these folks can do to make your RV adventure better !

We had an outstanding experience with Funtown RV, and with Brenna. Actually, everyone we…read moreinteracted with was so helpful and so knowledgeable! We are new to the RV life, so we have tons of questions, and Brenna is quick to get us the answers we need. We are excited to begin our adventures!

We bought a camper from this place and have had issues with in it, last week during the rainstorm,…read morewater was RUNNING out of the electric socket. They are not standing behind their product...we were told "campers leak!" A new camper? A gap was found between the wall and the roof so water more than likely was seeping in there for awhile and the last big rainstorm really made the wayer gush out..we want to return it but they are not standing behind their products!!!!!

Do not go here for repairs. Took our fifth wheel for warranty repairs, and first they took…read moreforever, but more importantly they caused damage to our fifth wheel. There was zero remorse and we were treated as if it was our fault. The service manager was very rude to me. Stated they give priority to their purchasing customers. Okay, but you damaged my brand new fifth wheel. If you want SLOW and horrible craftsmanship, and to be treated poorly, then this is the place to go.

The staff is very friendly and said they pulled my RV in the bay during the rain hence the 2-star…read morereview, but I feel I am being generous with that. I was scheduled for a Sealtech test and it took 2 1/2 weeks to complete from drop off to pick up. I was promised it would be tested and then got another call about testing soon and then a third call about testing soon. She sat for an entire week while the techs were at training and it was not relayed to the service office staff who schedules appointments. Then another four days before the test was completed and then nearly another week for repairs to be completed. Nate actually said to me "If I am being honest..." I said I hope you are always being honest with me. I was promised the rate of $99 per hour for labor and was charged $199 per hour which I did not notice until I got home and had a chance to look over the bill. My fault for not looking upon pick up, but I was in a hurry and I trust people in business to do better. Lesson learned. Also, I asked for a marker light to be repaired and that was not completed. Was offered a free drawer latch repair as Nate had "One of those sitting in his office desk" and that was not completed. I was told I needed a new back window as it was the probable cause of the leaking in the back wall, and no photos were sent from the Sealtech test to verify the accuracy. I was told pictures of everything would be sent. I had to call them back two days after being told about the window replacement to ask for the estimate of the window to be sent over along with the pictures from the test. Overall, I am not satisfied at all with my experience. I feel I was not an important customer and my needs were not met. Poor business is being done here! Unfortunately, I will not return to Unlimited RV for any servicing or future financing. They lost quite a bit of business as I would have brought my RV back to them for the next decade (9 years left on the loan) and beyond as they are located right in between my home and the storage lot for the RV.