I wanted to buy a standby portable generator - so I called these people to have a technician come…read moreout and tell me what size generator I needed to buy to be able to run my whole house including my AC unit. When the tech came out - I explained exactly what I wanted and he checked out all my major appliances and I saw him check the information plate on the AC unit. Then he told me that the generator that I was considering buying was the size that I needed to run everything. I paid him and he left. A few days after my generator arrived - a different tech came out and installed it and he also told me that it would run the whole house. The installation was ok by the way. A few days ago we experienced a Hurricane and I started the generator as soon as we lost power and - low and behold - the generator ran everything in the house EXCEPT THE AIR CONDITIONER. So I sat here totally miserable and soaked with sweat for two and a half days. I called the company and complained and the boss apologized - but I am still setting here with the wrong size generator. He told me to either buy a bigger generator or buy one of the small room size AC units. I will never deal with these people again and I strongly advise other people to think long and hard before hiring them.

We paid nearly $9000 for a entire house rewire, requested ceiling fans in all rooms, garbage…read moredisposal, recessed lights in den/kitchen area with ceiling fans. This company and its techs took the opportunity to cheat us because we wouldn't discover everything that wasn't done until we attempted to connect everythin. they didn't were the ceiling fans at all. We have no switches to power ceiling fans on/off. Company has ignored us. The circuit box is mislabeled. We never got the garbage disposal connection, they basically did what they wanted and it took them 6 weeks. There were shorts in the connections and more issues. we turned the power off to mount our ceiling fans and my husband got an electrical charge because there was power to that room. We have called, sent emails, text messages and still ignore. Dont use this company! They are lazy, and cut corners. No Integrity or pride in the work they perform.

Great company! Will not use anyone else for servicing my Generac generator…read more After struggling to have our generator serviced (by the company who did the install) we finally searched for a more reliable company. Thankfully we found Williams. Stellar customer service and professional technicians.

Williams Electric customer service is spot on. We had an issue where the power went off but the…read moregenerator did not start, and Brett not only answered our call after hours but immediately resolved our problem over the phone.

Just had Ray & Son's out to work on my unit. Nolan Rocha really did an excellent job. He took his…read moretime and upgraded several unit requirements which should ensure the unit's life for several more years. He took pictures before and after the job and showed me exactly what he was doing and why. Overall, the experience was extremely good and professional. Appreciate his work and how he explained everything before proceeding and after the work was completed. We've been with the company for several years and have always been very satisfied with their response time and the service they provide. John L

Mark Newbold and Mark Touchstone was very knowledgeable of their work. They were polite and…read morerespectful to me and the staff at Arbys. Customer service was great. Send them back.

I had a very frustrating experience with Affinity Gas regarding a water leak issue on my tankless…read morewater heater. I initially called them because water was collecting on top of the unit. The technician came out on February 2nd and diagnosed the problem as the intake pipe, saying it was taking on water due to its slope/location. I paid $155 for the diagnostic and an additional $150 to have the pipe cut/adjusted. I was told this would resolve the issue. That same night, water was still dripping down and collecting on the water heater -- the problem was not fixed. I called them back within their 30-day warranty period to recheck the issue. This time, I was told the real problem was actually the exhaust pipe, which they said was not glued, was the wrong type of pipe, and was no longer code-compliant. They then quoted $1,600 to redo it entirely. My concern is that if the exhaust pipe was visibly incorrect and not glued, this should have been identified during the original diagnostic visit, especially since venting was already being inspected. I was not even asking for the original $150 repair to be refunded -- I simply expected the warranty visit to be honored. Despite this, I was charged another $95 just for them to come back and tell me it was a different issue. Charging an additional service fee when the initial diagnosis was incorrect and the issue persisted immediately feels unfair and unprofessional. I expected better troubleshooting and accountability, especially after paying for a diagnostic and being within the warranty window. Unfortunately, I cannot recommend based on this experience.

$350 to hook up an oven!! That's highway robbery in my book. We were told a $95 visit, but the…read moreservice call charge was not an honest estimate. I spoke with Matt, the company owner, asking him why he was charging so much to simply hook up an oven? He wouldn't answer. Then he told my daughters's college roommate, "I would have done it for free, but not after Being challenged on the price. " I would not recommend this company without an upfront written estimate.