Very responsive and professional. On time as promised and went right to work. Simple fix and on his…read moreway.

I wanted to buy a standby portable generator - so I called these people to have a technician come…read moreout and tell me what size generator I needed to buy to be able to run my whole house including my AC unit. When the tech came out - I explained exactly what I wanted and he checked out all my major appliances and I saw him check the information plate on the AC unit. Then he told me that the generator that I was considering buying was the size that I needed to run everything. I paid him and he left. A few days after my generator arrived - a different tech came out and installed it and he also told me that it would run the whole house. The installation was ok by the way. A few days ago we experienced a Hurricane and I started the generator as soon as we lost power and - low and behold - the generator ran everything in the house EXCEPT THE AIR CONDITIONER. So I sat here totally miserable and soaked with sweat for two and a half days. I called the company and complained and the boss apologized - but I am still setting here with the wrong size generator. He told me to either buy a bigger generator or buy one of the small room size AC units. I will never deal with these people again and I strongly advise other people to think long and hard before hiring them.

Great company! Will not use anyone else for servicing my Generac generator…read more After struggling to have our generator serviced (by the company who did the install) we finally searched for a more reliable company. Thankfully we found Williams. Stellar customer service and professional technicians.

Williams Electric customer service is spot on. We had an issue where the power went off but the…read moregenerator did not start, and Brett not only answered our call after hours but immediately resolved our problem over the phone.

Just had Ray & Son's out to work on my unit. Nolan Rocha really did an excellent job. He took his…read moretime and upgraded several unit requirements which should ensure the unit's life for several more years. He took pictures before and after the job and showed me exactly what he was doing and why. Overall, the experience was extremely good and professional. Appreciate his work and how he explained everything before proceeding and after the work was completed. We've been with the company for several years and have always been very satisfied with their response time and the service they provide. John L

I recently had an issue with my HVAC system short cycling and the temperature creeping up to 78°F…read moreduring the day. Out of concern, I submitted an inquiry through Ray and Son Heating and Air Conditioning's website around 10:30 p.m.--to their credit, I received a call almost immediately to schedule an appointment. I really appreciated their promptness and responsiveness. The technician came out the next day. After explaining the problem, he quickly identified a backed-up drain and quoted me around $300 to clear it out--a bit steep for a 20-minute job, but with this heat, I didn't feel like I had much choice. I asked if our outside drain outlet could be contributing to the issue, so he took a look. That's when things took a turn. He noted the unit was "screaming" and started running diagnostics. After some time, he showed me some numbers on his phone and claimed the compressor was going out. He explained that since our unit was from 2014, they wouldn't warranty just a new compressor, and we'd be looking at $5,000 to replace it--or $8,000 for an entirely new unit with a 10-year warranty. Caught off guard but trusting his expertise, I asked how quickly we could get this resolved. He said possibly by Monday and that I'd receive quotes for both options shortly. That was on Friday. It's now Sunday, and I've heard absolutely nothing back from their company. Feeling uneasy, I had another HVAC company come out for a second opinion. That tech used a different set of tools (which he said were more accurate) and immediately noticed an airflow restriction. He cleaned the coils (something we didn't know needed to be done), adjusted the blower, and gave us practical tips--like using blackout curtains and keeping doors open for better air circulation. The temperature began to drop while he was still there, and the unit is now working fine. Looking back, I feel Ray and Son tried to take advantage of my lack of HVAC knowledge to push a major sale I didn't need. I'm disgusted by how quick they were to upsell without further investigation or education. Thankfully, I got a second opinion--but I worry for others who may not. I won't be using their services again, and I strongly encourage anyone dealing with them to seek a second opinion before making a big purchase.

I called Nathan Rich of Rose City Electric LLC to see if he would be interested in troubleshooting…read morewhy my 10-yr old Generac was running rough and giving 1100 Overcrank errors. He was happy to try to sort out what was wrong while others, including my maintenance provider, didn't seem interested or cared. He came here to Monticello, FL the next day. It turns out there was a propane leak and the flow levels of propane going into the generator were also very low. In addition the oil was low so he changed it, the spark plugs, air filter etc. He asked me if the valves had been adjusted and I couldn't remember ever seeing a tech go that deep inside my generator since it was installed. The valves were very loose and could have caused a catastrophic failure. I am so very grateful for Nathan's help and professionalism. He fixed my generator when others didn't listen. I have a dependable generator again and a reliable service provider. Thank you Nathan!

From the owner: Protect your home from the risks caused by sudden power outages with a generator from Generac, the…read moreindustry leader, installed by the experts at Rose City Electric LLC. In the event of a power failure, these reliable systems automatically start up, supplying electricity to your home until the local power utility restores service. Permanent installation of a standby generator is not a do-it-yourself project. Rose City Electric LLC. has factory-trained technicians who meet Generac's high standards for service and customer satisfaction. Our service professionals meet warranty conditions, ensure safe and proper operation, and are always here to provide Emergency Assistance, 7 days a week. We dispatch technicians quickly, and our team is equipped to resolve most repairs right then and there.

Would you have the cable guy install your breaker box? Then why have a plumber install your gas…read morelines? I highly recommend you ask these professionals. They have taken the headache out of our projects and probably could do the same for you. Call the plumber back when you need a water or sewer line.

I had a very frustrating experience with Affinity Gas regarding a water leak issue on my tankless…read morewater heater. I initially called them because water was collecting on top of the unit. The technician came out on February 2nd and diagnosed the problem as the intake pipe, saying it was taking on water due to its slope/location. I paid $155 for the diagnostic and an additional $150 to have the pipe cut/adjusted. I was told this would resolve the issue. That same night, water was still dripping down and collecting on the water heater -- the problem was not fixed. I called them back within their 30-day warranty period to recheck the issue. This time, I was told the real problem was actually the exhaust pipe, which they said was not glued, was the wrong type of pipe, and was no longer code-compliant. They then quoted $1,600 to redo it entirely. My concern is that if the exhaust pipe was visibly incorrect and not glued, this should have been identified during the original diagnostic visit, especially since venting was already being inspected. I was not even asking for the original $150 repair to be refunded -- I simply expected the warranty visit to be honored. Despite this, I was charged another $95 just for them to come back and tell me it was a different issue. Charging an additional service fee when the initial diagnosis was incorrect and the issue persisted immediately feels unfair and unprofessional. I expected better troubleshooting and accountability, especially after paying for a diagnostic and being within the warranty window. Unfortunately, I cannot recommend based on this experience.