Office seems efficient, but is lacking in procedure knowledge. Needed a final prostate cancer shot,…read moretold that to the office gals on the phone at least 4 times, and they never told me that they don't do prostate hormone shots and I would have to go to a cancer treatment office. This, after paying a $40 co-pay, for nothing. Never again there.

The Christus St. Vincents Urology Associates is so bad, I couldn't even get an appointment. The…read moreappointment scheduler told me that they don't accept new patients unless the patient already has a diagnosis and a referral from another doctor. This suggests to me that they are too busy to take a new patient except under serious conditions. However, Christus regularly takes out a half page advertisement in the local newspaper for their Urology Associates actively seeking new patients. This suggests that they are not to busy to see new patients. My health insurance plan does not require a referral to see a specialist. I go directly to a specialist whenever I need one all the time. I'm almost 70 years old. Generally, I know when I need a specialist. Very rude, uncaring and unprofessional treatment!!!!!

I love Dr Snoy. His office staff, Erica is so helpful and works really hard to accommodate your…read moreschedule. Dr Snoy makes discussing a difficult subject very easy. He listens and decides with me on a course of treatment. I wouldn't hesitate to recommend him. Even as a female seeing a male doctor there was no awkwardness or discomfort.

We were referred by the Presbyterian ER to this practice. THEY DO NOT EXIST! How can Presbyterian…read morerefer patients to a non-existent practice? Is that how Pres operates?

Found this place through coworkers and insurance to get my vasectomy done. December 2021 went in…read moreand was charged for the vasectomy and post op test even though my insurance, BC/BS Federal, stated they would cover everything. I was given Covid and small business as the reason and that I would be reimbursed within 30 days for the Vasectomy and would have to submit a claim for the $164 take home test. 90+ days later, I was reimbursed for the Vasectomy. I sent the itemized receipt to BC/BS for the take home test and was reimbursed $10 for the take home post op test because of contract with the in service provider (MD for Men). Just like every other time BC/BS or I attempt to call, no one is answering. I will be stopping by in the next few days to get this squared away. Very disappointed. Anyone going here for anything other than a Vasectomy, check out Infinity Medical.

I had a vasectomy performed here by Dr. Kuang on November 23, 2017. Needless to say, I was nervous…read moreahead of the procedure. The doctor and his staff put me completely at ease. The visit started with an EXCELLENT cup of whole milk hot cocoa. Intake was extremely smooth as I had been given ample opportunity to fill out paperwork at home and online. Finally, the procedure itself. While not entirely painless, Dr. Kuang joked with me the entire time and we discussed politics, healthcare policy, and how each affected our local community. Overall, a wonderful experience.

First of all the corrective surgery Dr. Snoy performed on me was a complete success. The first…read moredoctor I went to see told me that I'd have to have my non-functioning kidney completely removed. Thanks to Dr Snoy my once blocked kidney is now functioning beyond expectations. When I first conferred with Dr. Snoy he stated that he didn't relish taking other doctors' patients away from them. This outwardly ethical approach gave me a favorable impression. After careful and quiet examination of my previous test results he stated that the blocked kidney had a decent chance of being brought back to at least a 15% level of function. He proposed doing a dismembered pyleoplasty to clear a UPJ obstruction in addition to unblocking that kidney's ureter. For the previous 12 months I had been experiencing what seemed like severe kidney stone attacks, 24 hours of excruciating pain and vomiting. The duration between episodes was becoming shorter. The first doctor relayed his dismal prognosis via a phone call from an impatient nurse and was not to be available for further explanation for at least two weeks. Dr. Snoy impressed me as being an objective, thoughtful and meticulous practitioner. He answered questions only after careful study of test results. He is not one for banter or overt emotional gestures. He attempts to analyze the facts rather than conjecture or lecture and is composed yet not scripted. He becomes more personable in time, a trait of truly genuine individuals. He carefully prepared me for my several hour long operation and several day post operative hospital stay. He impressed upon me the need to become active and exercise my lungpower so as to affect a quick recovery. Dr. Snoy visited me every day of my hospital stay. My full recovery took eight weeks. After my final and most definitive kidney test Dr. Snow explained results that revealed my repaired kidney was now handling 58% of my total kidney functioning and my other, completely healthy kidney was taking on 41% of the flow. The operation was a success beyond my highest hopes. I cannot say enough wonderful things about Dr. Snoy and his staff. Doctors are often accused of thinking themselves to be gods. Dr. Snoy is too scientific and objective for that. I must say however that he impresses me as being a consummate master of his medical specialty. My husband who has worked in a scientific research environment with both Ivy league types and State University types says that Dr. Snoy has the earmarks of being an objective, inquiring and competent practitioner. Karen Ellis

I found this group to be very unfriendly. They did not inform me of several important issues which…read moreleft me running around town unnecessarily. I told them that I would return for a preop-physical because I could not pay for at that time. The physical should have been bundled into the surgery. They canceled the procedure without informing me. Very poor customer service. Got the feeling that they just didn't care.

Dr. Ortolano, is a very dishonest MD. He lied, multiple times, to me and very likely other…read morepatients about the availability of needed BCG treatments for bladder cancer. BCG treatments were not available when I first met him and he did not inform me of this. His nurse Beverly also lied to me. He is no longer at the listed address here on Yelp. I waited weeks and weeks for the time sensitive BCG treatments which could be delivered by another Urologist. I have filed a formal complaint with The NM Medical Board. Current address: Dr. Vincent Ortolano Lovelace Medical Group 6701 Jefferson ABQ, NM 87109 Do not seek Urological care from this man. Charles Towne schmoozercp@gmail.com

From the owner: Dr. Vince Ortolano is a local urologist who has been in practice since 1985 and a provider in New…read moreMexico for 20 years. He finds counseling / treating and caring for cancer patients very fulfilling. His goal is to bring awareness into the community and help out his fellow citizens at every turn of this hard stage of their lives.Call Dr. Otolano today to schedule a visit.

Andrew Grollman is THE WORST Urologist I've ever met. He's extremely arrogant, rude, belittling,…read moredisrespectful, insensitive, pushy, and doesn't deserve to be a doctor at all. He's a HUGE WASTE of money, time, effort, and energy.... I've been experiencing severe pain in my right side for 2 weeks. I went to the Emergency Room and when they took a CAT scan, the Radiologist found scattered lesions in my right kidney. The hospital gave me pain medicine until I could get an appt with a urologist. My mother's mother passed away from kidney cancer and it started when she was around my age now, so there's a history here. Thankfully an appt became available within three days of going to the ER, so I was looking forward to seeing Andrew Grollman (I refuse to call him doctor). I hadn't taken any pain medicine that day so he can push down on the area where I'm having pain, gauge it on a scale of 1-10, then talk with me about treatment from there... Nope! He came into the room with the nurse, who actually held the door open and didn't close it for privacy. Then Andrew Grollman DID NOT ask me to show him the location of the pain, how much it hurt, how long have I've been experiencing it... Instead, HE sat down on the patient bed while I sat in a chair. He quickly told me that he looked at my records and said, "It's nothing," and, "I shouldn't be feeling any pain."... I was a half hour early for my appt and he was acting like I was an hour late. He also acted like I didn't know what I was talking about. I showed him where the pain was and described my symptoms. He LITERALLY didn't care and kept trying to convince me that "it's nothing." Well, if it was "nothing," then I wouldn't have spent 8 hours in the Emergency Room, I wouldn't be in pain going on for 3 weeks now, and I really don't consider "multiple lesions in my kidney" to be nothing. When I tried to talk about my condition, he kept cutting me off and repeating himself. He talked over me, he talked down to me, he wasn't respectful, he had absolutely no bedside manner, and REALLY didn't care that I was in pain that is now at a level 14. So now I have to put more time, money, effort, and energy into finding and going to another urologist. Even worse, I have to be in pain that is getting progressively worse by the day for longer than I need to be and should be. I'm writing this review to warn everyone else to not make the mistake I did of relying on Andrew Grollman to care about you and help your condition. Save yourself the trouble and find another urologist.

I have never experienced a more unprofessional medical practice in my life (I'm 74) than with Andy…read moreGrollman and his urology team at Lovelace. Andy (I won't call him Doctor...more on that below) may be a technically proficient surgeon but he is a terrible human being, lacking in empathy and human compassion, and cowardly to boot. He doesn't care anything for his patients on a human level, and he won't lift one finger to help you once surgery is finished. PLEASE read the reviews online before deciding to have him perform any procedure on you or your loved one. My story: I was referred to Lovelace urology for an issue and was assigned to Andy. Everything seemed to go well, up through having the needed surgery. But that's where it ended. Once I was out of the hospital, it was like Andy and his crew had abandoned me on the curb. There was considerable post-op pain, for which I was prescribed Percocet, enough for four days. When I tried to stop the pain med, the pain went up to a 10. I have never in my life experienced pain like that. The Percocet (which I have never taken except post-surgery) did relieve the pain. But on the fourth day it ran out. I was panicked, as was my wife who witnessed my begging and literally crying for some way to relieve the pain. She started calling Lovelace that next morning at 8 am, trying to get a message to Andy that I needed a little more pain med. We didn't hear back. My wife started calling hourly. It took four and a half hours to get a call back from someone on Andy's team, which may not seem like much, but believe me that when you are in such pain, it can seem like days. Andy's team member was condescending, criticizing me for taking all the Percocet already, even though I took it in the time it was prescribed for. She assured me that Andy would not prescribe any more. Neither would he talk to me. She suggested that I take Advil or go to the ER. I protested. She said she would have a triage nurse call me. No one ever called. Andy didn't care about my pain. He didn't care about my recovery. Otherwise, it would be standard to have someone from urology call a few days after surgery to check up on the patient. Instead: crickets. He insulates himself behind a wall of assistants and techs who are instructed never to let a lowly patient talk to him. And that culture of not caring permeates the team, trickling down from him. A wise man once told me, "If the person at the top is a dummy, eventually everyone in the organization will be a dummy". And seems to be true at Lovelace urology. Among other things, Andy is a "dummy"! Fast forward to the two-week post-op visit. My wife and I did meet with Andy. He went through his script of how the surgery went and what would happen from here. I then told him I wanted to talk to him frankly about my experience in recovering during the last two weeks. As I asked him why he won't return calls, why even his team won't return calls, why he would let me suffer in such pain (which I described in detail), he tried to talk over me, giving excuses or talking about "policy". When that didn't work and I continued to ask reasonable questions, his demeanor changed and he literally ran...RAN... out of the room, telling me I had to talk to his manager. The image I had was of a scared little boy running home yelling "I want my Mommy!" What a COWARD! He not only won't talk to a patient as an adult and a human being, recognizing the person (as opposed to the body to be operated on) he is dealing with, he is terrified of adult communication! That's why I refuse to honor him with the title of Doctor. A real doctor needs to treat the whole patient, understand their needs, and be ready to address those needs. As the head of the team, he needs to train, and require, members of the team to live up to those standards. Andy does none of that. He seems interested only in doing surgery so he can make money. Andy Grollman is what would happen if a robot wanted to be a doctor and then turned into a real boy! Why does Lovelace still employ him? 2

The intelligence and care I receive from Dr Musello is tops! She listens and pays attention to me…read morewith her little notebook and doesn't shame me for being inconsistent in my own responsibilities for my healthcare. Office manager is also very caring, working to help me reschedule when a work conflict came up and I still needed my hormones timely. Highly recommend.

I have been using HRT Soto pelle since 2012 and Dr. Kate Is by far one of the best providers! Truly…read moreher method of injecting the pellet cannot be felt! She is professional, personable and there is no feeling of just being a number! HRT is a must for my overall well being! If you are "going through the change" (men or women) don't feel like your old self, lethargic, no sexual drive...give Dr.Kate a call and see if HRT is right for you

The check-in women and "administrator" are literally LIARS and frauds. This stupid one, and you…read morecan't make this up, CHOSE to not check my wife in because, after waiting in line, she would have been "one minute late to the appointment" and thus cancelled the meeting, trying to get my wife to reschedule. When confronted, she was all "well you should have been here 15 minutes early". WELL WHY DON'T YOU STUPID PEOPLE MAKE THE APPOINTMENT 15 MINUTES SOONER??? Then they tried to get spicy but changed their tune REAL, quick when I started recording the conversation. They even admitted that even one minute late, we were in the arrival grace period, but instead of doing the right thing, they decided to try and bully my wife because "they're never wrong". Then they tried to throw the PROVIDER under the bus. So I said, "Why are we even taking to you, then. Go get the "provider" but you could see in their eyes they got caught in an outright lie. EVEN WHEN THE PROVIDER WAS LATE THEMSELVES!!!! These mentally handicapped liars even brought in the person scheduled after her EARLY , and refused to give us that patient's spot. You know, like intelligent people would have done. IF YOU CAN'T TRUST THE SIMPLETON FRONT DESK, HOW CAN YOU TRUST THE MEDICAL PEOPLE? I am never going back there. If you value good medical treatment, I would avoid this place like the plague.

Excellent caring professional staff. Everyone is very good at what they do. Front desk people all…read morework hard to make sure you get seen promptly and that all your needs are met. The Medical team is truly exceptional. I'm very grateful for Dr. Renaldi's excellent medical care.

The PA I saw at Pres Rust, B. DiFillipo was rude and dismissive with me. I was given not once, but…read moretwice, the wrong take-home kit to send a sample to a national lab. Finally got it right after the third attempt, with the urology staff at Rust acting as if it was my fault that I was given the wrong take-home test kit twice. I am supposed to have follow-up PSAs done every 3 months, and the urology department at Rust has totally dropped the ball on that account, necessitating my contacting my own provider. It's too bad I received such poor service, because Rust is among the best healthcare facilities in New Mexico. Not reccomendee!

Diagnosed with painful retractile testicles, with ultrasound and by primary provider. Referred to…read moreDr. Scott B. Jennings at Rust Medical Center/Hospital in Rio Rancho, NM. Went to exam appointment with Dr. Jennings. Doctor was rude, in a hurry, not interested in discussing symptoms or treatments. Told me abruptly to "drop your drawers" for exam. He examined my groin and testicles WITHOUT WASHING HIS HANDS, BEFORE OR AFTER THE EXAM. HE DID NOT WEAR GLOVES DURING THE EXAM. He told me to try Physical Therapy, that the simple surgical procedure to correct the painful problem doesn't have good results, especially with OLDER males. He said the PT "might" help, "might not" help. Said to use heat pad for pain. Told me that was it. Got up, turned his back to me and rudely left the room with no further comments. Have done research and spoken to other specialists and no where is it mentioned that age negatively affects the outcome of the simple, orthoscopic procedure to affix the testicles and prevent the painful retraction. To the contrary, this procedure to repair the painful, retractile testicles is reported in research studies by National Institute of Health and Mayo Clinic to be almost 100% affective. This doctor is SMUG, rude, unsanitary, insensitive and totally lacks any empathy or desire to speak with the patient beyond minimal communication. Depressing encounter. Will seek treatment elsewhere with a doctor that knows how to wash his hands before he handles your body parts, and has at least common courtesy when speaking to patients. Presbyterian Hospital and medical system is a complete disappointment if you are looking for caring medical professionals. I won't be back to see Dr. Jennings. He's a rude quack.