I reached out to Jennifer by leaving her a message because she was on a list of providers given to…read moreme by my insurance company. The return phone call I received was not an offer of help or a referral... it was an angry, accusatory mess. She was LIVID that I called her and immediately began angrily lecturing me about her issues with my insurance company, and demanding to know who my primary care physician was, making me feel horrible for trying to contact her. She "apoligized" twice about her tone (it remained aggresive) but never once inquired about me or why I was seeking treatment. I tried to de-escalate the situation by saying I was sorry I bothered her, I didn't appreciate or deserve her tone or the yelling, and suggested she call the insurance company to unload on them since her anger was meant for them. This. Set. Her. OFF!! She was mid rant about how she will never call them when I finally had to just blurt out "I'm not engaging in this, goodbye." I had to hang up on an enraged stranger because she wouldn't stop yelling at me. I'm in disbelief that anyone in any profession would behave this way. So, if you are looking for a compassionate, professional as part of your self care plan Jennifer Taylor is absolutely not that person.

I am absolutely appalled by the inhumane and negligent lack of care my father received at Fortuna…read moreRehabilitation and Wellness. He spent the last few days of his life in this facility and was treated horribly. The staff refused to give him both his pain medication for a broken spine as well as Omeprazole for his gallbladder surgery. He was bedridden due to his broken back, and the staff couldn't be bothered to bring him a bed pan upon request, and he was told to soil himself instead. I spoke with him on the phone the night before he passed, he told of how much pain he was in and how degraded he felt by the staff. We told him we would be there first thing the following day to meet with the DON to rectify these unacceptable conditions. We never got the chance because he passed that evening. Even the way they informed us of his passing, and how we were treated making final arrangements showed no professionalism or compassion. It broke my father's spirit and all my family's hearts to see such a strong, vibrant man to be reduced to nothing but a patient in a bed. I can't urge you strongly enough to keep your loved ones out of this facility. We wish we had known.

Lots of problems. Meds mixed up. False teeth and personal items lost when the patient was moved to…read morethe hospital. At first I was impressed. But as time moved onward more and more problems cropped up.

She allowed me to see the errors of my ways. Completely change my outlook on things. Her therapy…read morecontrolled my anger, offered a new way to handle conflict and rejection, and made life much more positive for me.

This therapist is amount the best I've worked with in my career. I have referred clients to her…read morewho were in extremely challenging situations, and she helped them deal with life altering trauma and come out while at the other end. She is somehow both practical and intuitive. She is a credit to her profession.

Many years going here. I have had multiple bad experiences. The worst one ended up with provider…read moreunwilling to listen to complaint and when they finally did they didn't order the correct blood test. It was a very basic thing to do and my girlfriend who works in medical coding heard they didn't order the test and she was flabbergasted. Result was I ended up in the emergency room a week later with a life threatening problem and spent four days in the hospital. ER doctors almost had me flown to San Francisco. Another time I had a grumpy doctor who had to fit me into his schedule due to the front office insisting I had to make a same day appointment for getting a cast. The doctor didn't believe me and said "I don't see why you people come here I guess you just want to save money". He then proceeded to wrap my arm ignoring the recommendation of the ER doctor and twisted my arm repeatedly. He used the wrong tape the first attempt, forgot the sock the second attempt. His demeanor softened the third time and he decided if he did the wrap differently I would be in less pain. It felt like I was being intentionally tortured. He later apologized for delaying getting my records to the specialist. I ended up in surgery after the bone had started to heal. There is more but this is getting long. Humboldt County has a provider shortage and I have been unable to find another each time I try. Getting through to the office during business hours with an urgent question is nearly impossible, and expect to wait at least two days before the team gets your question to the provider. Includes very high fever and trying to get a refill on a life critical prescription. I really wish I had an alternative.

I enjoy getting to know my doctors, nurses, gynecologist, Phlebotomist, and staff at the Arcata…read morelocation. I appreciate that currently the staff is allowing folks who wish to wait outside or sit in the hallways can do so, in limited amounts of course. Currently, any doctors appointments are done via zoom or via phone. For the most part, those phone doctor appointments used to intimidate me. But after doing a couple of doctor appointments via phone I have felt like I have been able to take as much time as I needed during the appointments and I did not feel rushed discussing concerns with my doctor. As far as the my chart app goes I definitely feel like it's come along way since it was first develop now you can make appointments virtually, sent any questions and concerns, for the first time after Covid I was able to show proof that my TB test was negative and much more. More recently I came to the clinic to have a gynecologist appointment. The doctor Tara Moss was so patient, calming and respectful.

He's a remarkable EMDR practitioner. I'd tried it before and had no results, but Dr. Blankman…read morecleared up a major PTSD issue in three sessions. I'm grateful for further work we also did. He was recommended by my MD.

Mr. Polesky was very professional and helped me work a very difficult time in my life. I felt at…read moreease with him and very comfortable with discussing the personal issues that I was dealing with and it really seems that he cared. Also, since I dont have insurance right now, he was willing to work with me on arranging payments that I could afford. I highly recommend him!

Mr. Polesky is very caring and professional. He helped me through some difficult issues from…read morechildhood in addition to dealing with a deep depression. I hadnt stuck with counselling in the past so he is the first counselor I have had who I felt really listened and helped me work through the areas I needed to.