We needed ac drain clearly out. It was completely blocked. Jay came to clean the drain line, but…read moreonly managed to blow the upstairs line which wasn't blocked at all. The remaining line downstairs was still completely blocked. He didn't test the line to see if it was open, simply pouring water into the line would have shown him it wasn't open. Wasted my time and money. Jay wouldn't return our calls to clarify what he didn't fix. I ended up using bleach as a recommended by a Lowe's employee and it worked. So I fixed the issue for now myself. I'm can't recommend their service. This is unacceptable service or lack of in my book.

Wayne and Jay have worked on two systems in the past six years and have always done great work…read more This year Jay cleaned two very dirty mini-split wall units. He responded quickly and did a great job at a reasonable price. Highly recommend.

It took many months of back and forth to get this company to meet code for makeup air from the vent…read morehood. Several reps from performance told us that they don't have to meet irc code - only city code. City defers to licensed hvac companies, and hvac companies are bound by their license to meet code. I had to get a letter from the city before Performance would come out and correct the issue. It also took over a year to get them to insulate our drain line - which is just a piece of foam. After moving in, we had several independent move in inspections by two licensed professional inspectors, and one licensed MAC. All 3 said we need our system repaired to comply with irc/manufacturer standards, and recommended we hire a third party hvac specialist to come out. That specialist we hired was shocked at how bad the install was. We had negative pressure and his readings clearly showed we were well over the limits that trane allows. Performance also sold us a "whole house dehumidifier" that was not tied into the upstairs at all. We had no idea! We had to file a complaint with Trane just to get performance to come figure out our negative pressure issue, and the readings/data sheet they took on our house - they refuse to share with us. Performance instead hung onto the data sheet for 10 whole days before sending it to Trane, when all they needed was a screenshot of those numbers. Magically, Trane says the numbers they sent were ok - despite a report from a previous Trane comfort rep for 12 years saying otherwise. There is only one reason you don't want to share your data sheet numbers. Buyer beware! I highly recommend Crossway mechanical to fix any issues. As of June 2025 performance has not returned to correct any issues, nor follow up.

Performance heat and air was awsome My rep. Was…read moreknowledgeable, explained everything meticulously. The entire crew was polite and took care of everything...they cleaned up after installation, and was respectful of my property...

Burleson Home Services really knows HVAC. On time, Clean, Quick AND Polite. Customer Service still…read moreexists. I highly recommend these guys vs. the large corporate entities.

Carlos and Tony were very friendly and professional. They not only showed me the problem but how…read moreto maintain the system. DS

Done great job! The team worked very professionally, finished in time no issues. I highly…read morerecommend this company!

I have a house built in 1960 and I needed to replace my thermostat. I decided to upgrade to a Nest…read moredevice, and I was told I need a profession to install it. I called and they explained what they had to do (connect the smart thermostat to power). They came out on time, installed the Nest in less time than I anticipated, and stayed until it was completely set up. The guys were extremely nice and helpful. They even vacuumed the floor where they were working. Overall, great work. I will use them in the future for any HVAC needs.

Quick and efficient, humble and down to earth. Air had been off since Sunday, went out of his way…read moreto come and fix it today. Couldn't ask for a better professional Technician. Joe Lefkoski will Be our permanent hvac call when we need hvac work.

Great job fast and the Service Tech Joe was fantastic explained what happened and fixed it quick…read moreand perfectly. Checked out the system to be sure no other issues. Great office lady who called and let me know timing on arrival...very personable...highly recommend this company

I continue to be impressed with the professionalism of Strickland and The Robby Dollar. All work…read morewas thoroughly explained and repaired options were presented clearly.

They don't look at the project, they just want to set appointments…read more They go again and again to try and get a salesman out, while the request is a basic one.

We called in the morning about 9am. We received a "we're on the way" call about 2pm. Big John took…read morecare of the annnual service and recharge. He seemed to carefully measure the refrigerant going in. He measured the unusually long lines to accommodate requirements. Before cleaning up he measured the coolness coming out of the vents and we were both happy it was 55 F degrees. This is the second time we used them and were pleased with the service both times. Cost was what we expected and we were very happy with the experience both times. They've become our go-to AC service for our mini-split systems.

NexGen Heating and Air have always been "johnny on the spot" for us - their service people are well…read moreexperienced and know about our Trane unit, top to bottom. Never rushed and always doing a complete tune-up on our unit, both inside and outside. Not once have they suggested further equipment purchases or service contracts. Have known Shane Roye, the owner for many years and quite literally, trust him with anything we own. Good strong Christian man and family. I was appalled at the only review showing one star - what was this guy thinking? This is, without a doubt, the best heating and air conditioning service group we have ever known or been in contact with. They have always been respectful of both myself and my wife. No tracking of mud or dirt into the house - boots left outside. We are thrilled to have them take care of our air conditioning and heating unit.

My AC had gone out and normally I wouldn't have any clue what to do but after checking online I saw…read morethey had a fun online presence thanks to a nice dance video lol. Well the marketing worked and the service was even better. Ty was in and out, super informative and cost effective. I had cool air again in a matter of hours. Will definitely use again. Thanks Ty!

Cool Climate is the only AC service we use! We had someone look at our unit and we could tell they…read morewere just trying to sell a new unit. cool climate funds the issue and fixes it. It's a good reliable company