My old dentist had done an incomplete root canal job two years ago and I had to get it fixed. My…read morenew and current dental office referred me to Pla & Watts and I had a great experience! It's been a few days since my visit and the swelling/soreness has gone down for the most part. I was in and out in under two hours and Dr. Pla, the hygienist/assistant team, and even the front desk staff were wonderful people! If I have to get a root canal done again, I'd certainly come back!

Absolutely the best! Most conscientious office! Very nice very helpful! I would highly recommendread more

im giving two stars simply because I know somewhere, somehow she cared but wasn't feeling it the…read moreday I was there. after assessing the tooth, received two numbing injections. one seemed to be miss-guided since my jaw immediately ached and I found I could hardly open my mouth. after popping my temporary crown off, we immediately discovered the tooth was not numb. she wanted to check to see why. just the air and a little examining the tooth sent so much pain. truly intolerable. her response to me..."i haven't even touched you yet". still feeling the pain of her cold pick and tool, I hear her say again in an irritated voice, I haven't touched you yet. instead of more numbing, she sent me home with rx for antibiotics. the tooth was cracked, not infected. come back in 2 1/2 weeks she says. get to pharmacy and am told they need to call her because the rx sent in was twice the amount that is normally requested. I canceled my appointment with her and consulted my dentist turns out, I did not need a root canal. now waiting for my permanent crown to be made. have never felt such a disconnect with a professional as I did with her.

One visit to this dentist was a microcosm of everything that is wrong with the health care industry…read morethese days. I visited from out of town and came to see the dentist as an emergency patient as I was in some discomfort. The visit should have been a consult with the dentist so I could articulate the problem followed by tests and diagnosis. Not here. Off the bat the receptionist presented me with an almost $400 bill for tests that needed to be done before I even got face time with the dentist. My spidey sense told me that something was off here. I should have just walked out. After pushing back on tests that would have been done on teeth that do not even exist I was told "well just pay now and we will refund later". I was therefore forced to pay for a $150 cone beam scan that was not needed nor did the dentist ever even look at! When all was said and done in the end I paid $300 out of pocket for a 5 minute consult with the dentist who told me that she was really not the right dentist to treat me in the first place. Dr Chen needs to understand that money does not grow on trees. I get it. Let's run a battery of tests on patients so we can get them in and out and on to the next. The cost to excessive testing comes from the patients wallet and this is why my visit was a complete waste of time and money. Dr Chen needs to seriously evaluate the patient experience from start to finish and make changes accordingly. She needs to start by figuring out what the patient needs and what tests to run that can further the patients treatment. Doctor was very kind and had a good manner but I would never ever come back

I started going to Family Dentistry close to 5 years ago. I had no insurance but massive tooth…read morepain. I was recommended there by a coworker. By far one of my best decisions. They worked with me to take care of me, assess my situation and create a plan to take care of it. Now, 5 years later I have continued to go there, with insurance woohoo, and they work with my crazy schedule since I travel for work. The receptionists are thoughtful, always give me options, and insure I'm taken care of. I haven't had a dental assistant I haven't enjoyed and both Dentists are in the loop and take great care of me. I love that they tell me what they are doing so that I understand the process for new restoration. The part that shocks me the most, is no matter how much time has passed or what dental assistant I have, they seem to know about me and it just shows a genuine level of care. Going to the dentist can be expensive, painful in scheduling, and overall just not the best experience but not here. I HIGHLY recommend this office. I live in Seattle and I continue to make the trek to go here.

It had been a while since I had been to the dentist and I had forgotten what an incredible office…read morethis is! They are professional, personable, and incredibly conscientious. I can get uptight about going to the dentist and Joey put me totally at ease. Everything about this office is outstanding.

I had called several other offices before this one and everyone was so curt and rude. This staff…read morewas kind, helpful and got me right in! It was all smiles from not only the staff but other customers as well. The prices were totally manageable even without insurance. Excited to make this my new dental provider.

I never thought I would be reviewing a dentist office. But here I am…read more Here is the bottom line. What a fantastic establishment with extra fantastic people. Unfortunately, the doc wasn't there but one of the other dental techs was there. Let's call her K. Unreal. I'm so many ways. If how K operated is any indication of how Dr. C is.....which I know it is because I have had family come here....then this place is a no brainer to go to for dental work. I want to say that I addressed my hesitations regarding dental work....specifically, a contraption called...the Cavitron. For those who don't know, the Cavitron version 1 alpha was designed specifically for inducing unbearable and unimaginable pain for which you will be permanently scared for the rest of your life. So much so...even hearing the word Cavitron takes you back to the seat and reliving the trauma. I told K my experience and she reassured me that the old model is bad, she's going to use the newer model but will do some fine tuning work manually so as not to take me back to a bad place. She was amazing. I had to tell K at the end of my session how masterful she was and also that she provided me with much closure from my past. K spoke highly of the dentist as well as what they do there. Don't believe me? Call and try to make a new patient appointment. I had to wait 6 months.....there is a reason for that. This place is top notch. Rarely does it happen where I have one experience completely dispel my fear as well as define an establishment based on limited exposure. This is that place. I just know it. What a amazing experience. I made my 6 month follow up before leaving and I intend to go. Again, if you want a fantastic experience and a place that knows what they are doing for dental work and are not afraid to go above and beyond to make it a good experience for you....this is the place. See you all in 6 months.

Dr. Lieu and staff are wonderful! I always feel like a valued patient here. The care is…read moreoutstanding, very professional and thoroughly explained, each step of the way.

Dr Lieu and his staff are great!! I have always been pleased every step of the way in the treatment…read moreof myself and my children. Very little pain experienced with our treatments. Each visit is explained thoroughly. I would recommend Dr Lieu to anybody residing in the Puyallup and surrounding areas.

Customer service scheduling staff isn't friendly or professional. They give generic answers. They…read morehad me to wait 2 weeks for a pre authorization on the wrong tooth. When I got upset about it they were rude and unhelpful. The dentist is skilled and does quality work. The dentist doesn't give as much guidance, aftercare, and recommendations as I'd prefer it feels very vague. The dental assistants and hygienist I've had my last 4 visits were mostly inexperienced making X-rays very uncomfortable and things take a lot longer than usual. There is one very experienced assistant or hygienist that gets things done super accurately, comfortably, and consistently. I think this place could use a better balance in experience amounts for their dental staff.

I paid $16000 cash for a Iower snap in implants, the dr.z didn't do a very good job, I've been to…read moreother dentists and they saw the work and said they would have to pull and redo them ,and it's broke on me two times now and one post came out. So make sure you shop around before making a decision with willow dental.:(

My visit was not an ordinary appointment. I had sustained a severe Labor and Industry. The last…read morepart of the healing process was to put my mouth back together. I had existing dentures, but my jaw was not the same. In fact, nothing was the same. Pretty much had to through out the conventional form of wisdom. Nothing lined up like it should. It took some time, but Dr. Sharma made it work and work good. My new dentures fit better than what I had before and I could not be any more pleased at the results.

I just love this place everyone is Friendly no long waiting period…read moreeverything is up front in advance Tom S

I went here to get my teeth cleaned and they did a fantastic job!!! My teeth looked and felt to…read moregreat after Also my boyfriend Jason came here and got work done and a root canal taken care of and they were extremely attentive, caring & made sure he was comfortable. We will be back!!!

Got all four of my wisdom tooth pulled there in one sitting with IV sedation…read more They recommended IV sedation when I first visited for consultation and exam and day of my extraction came few days after. On the day of extraction, all I remember was being sedated and waking up afterwards and being taken home by my family member. I felt that the staff made what I initially thought to be nerve wracking process into a simple one where I went in, got sedated (felt like I took a nap) and woke up. They were good about recovery follow up as well. All of their staff are friendly and answered all my curiosity questions which I'm pretty sure I did bombard them with. Also they have multilingual staffs fluent in Spanish, Korean and Japanese.