We bought an older car for my partner's grandson. It was to be his first car, at age 28. We are out…read moreof state from him so finding and buying the car was less than ideal. We thought we'd picked up a dependable car, a 2013 Nissan Altima. We found out afterwards it needed quite a bit of work, including a catalytic converter. We called one shop in Las Vegas and were given a ridiculous quote for the converter. Passion Auto was our next choice and the quotes for the various services were spot on with what my research showed they should be. They also identified an issue the first shop missed, a shredded serpentine belt. Passion Auto was very understanding of our situation and did good work at a fair price. I highly recommend them.

If I could give them a 0 I would. I took my car to get fixed I was told my coolant gasket had a…read moreleak. I specifically asked them if there were any other leaks and they assured me it was just that. I brought my car in to get fixed and once it was "fixed" I drove it back home which is less than 5 miles. Once I turned on my car again to use it started shaking a lot I was concerned because I just got it fixed. So I took it back to this auto repair because they had fixed it to begin with. Once they checked it they said the water pump is leaking. I asked them why didn't they tell me it was leaking before they fixed my gas blank they told me nothing was wrong with it before but now it is. How?? I only drove it less than 10miles! They wanted to charge me another 1k ! How do they fix a leak and give back the car with a brand new leak? I told them if they can please see if we can work something out because it was strange that all of a sudden it has a new problem. They said they'd get back to me. They never got back to me they just ghosted me. 2015 Audi A6

Shout out to Joe the assistant manager at this place nice guy so polite and helped us with our…read moreissue no problems and just such a good help! Thank you again!

I went in for brake pads and to get my rotors resurfaced possibly. Unfortunately they were too far…read moregone but the technician in the back DJ knew his stuff and did what he could. The customer service was top notch and I'll definitely be back next time

I came in to have my car battery tested, suspected I may need a new car battery. I called ahead and…read morespoke with Paul, he said they do battery testing so I came in. I ended up working with Antonio, he tested my battery and said it was due for replacement. I went ahead and purchased a new car battery here. I was set to do the repair myself in the parking lot, Antonio mentioned that he can do it for me free of charge. So that was actually More than I anticipated. Thank you, Antonio. One thing worth mentioning, In terms of battery selection there was a pretty big jump between the cheapest battery for about $85 and then the next one up was $180. A little more selection in that price gap would be exactly what I'm looking for. All in all, I would highly recommend this place, if my mom was having car trouble, I would send her here.

Shocked at how much time and help AutoZone is these days, or maybe just at this location? Manager…read moreJewel is amazing!! So helpful!! Went wayyyy above to help check and fill my car! Jewel is super duper knowledgeable... Knowing lack of oil could explain my car issues coming up the past recent 1-2 years. I've been to probably 2 different mechanics, 2 battery professional and only recently learned this year about my low level of oil being an issue. Forget my mechanics, I should just be coming to Jewel for 1st round advice at AutoZone!! Then head to mechanics for more. Jewel mentioned they know about normal typical problems like mine...which my mechanics didn't event notice or couldn't even figure out. Late 2000s Prius/My car was completely OUT OF OIL!! Jewel was nice enough to fill it up with suggested (2) STP high mileage oil (my car is 75k+ mileage) and a half Lucas engine oil stop leak solution too. And left 1 STP oil, and half Lucas oil for 2days later to investigate more on its level (and for safety to fill up at my rate of random unseen leakage). It seems like a lot of the reviews are on online orders, or some customer service? I'd imagine like attitude? It's an auto part shop, not a retail clothing shop. Or maybe some rude staff who got let go? It's like working with contractors....don't expect a smile, but expect direct technical and industry questions. Ask for Jewel, usually at 6pm-12am midnight shift.

Edvin was very helpful and knowledgeable! He was readily available and so kind. Great customer…read moreservice , that goes underrated. thank you Edvin!

Honestly, I have commercial accounts with O'Reily for more than 30 year plus as of yesterday I…read morebought battery at this location didn't realize my brother inlaw battery still under warranty, went back late yesterday guy told me come back bring battery cause he didn't have cash and as of today I went back there the guy supposedly sweet very nice turned out opposite, no we cannot take battery back stating it is used battery and long as I live with all my company will no longer do business with OReily. Well, it is what is!!!! Not a problem....

This place offers NO customer service. I asked a genuine question about a car part and the worker…read morejust blank stared at me! He offered no help and no customer service. I then HAD TO ASK if he could help me and he shrugged me off and mumbled "yea" and did not take me serious at all! I'm spending hundreds and he did not care about his service. I immediately left due to the lack of service and attentiveness. I then shopped at the other location 10 min from this location and was immediately helped out in the best service ever. This Napa has NO CUSTOMER SERVICE. SPECIFICALLY THE HISPANIC GUY WITH THE MUSTACHE!!!

More detailed review to come however, Luke and Liz were more than helpful. They were fantastic not…read moreonly answering my questions, but finding solutions problems I didn't think I could fix five stars across-the-board NAPA auto parts FTW. I was an AutoZone guy, but no more Napa is the place to be... more detail to come

I had a headlight that went out. I came in not knowing what lightbulb to get for my car. Sasha…read morehelped find that info out and was very friendly. I was in and out within 10 minutes. Overall great service. Thank you.

I've lived in Summerlin for close to 2 decades. I've never thought twice to shop anywhere else. The…read moreradiator in my car cracked and one of the nice gentleman at the counter advised me, we decided the best approach would be to switch several parts out from the radiator, water pump, thermostat, even the resivor cap. Quite a sale right? It was recommended that purchased extra things including, a hose clamp vise and extra coolant and other things I might need. $800 dollars later, in walked away from Autozone prepared to complete this job. I was able to complete the job without using some of the coolant and the extra tools. Today I attempted to return an extra thermostat, and the hose clamp tool that I didn't use. Manger Chris L. L told that I used the item. Despite the fact that it was new, my hoses had been switched to 8mm Phillips head. There was no attempt or desire to help me or come to a compromise. I pleaded than clearly I purchased extra things with the confidence that I would return them should I not need them. I said; as a manager this feels like an exception opportunity, he said I needed the packaging. I pleaded again saying I spent over $800 with this project with the extra trips, all to Autozone. He condescendingly asked if I needed anything else. This town is full of auto parts stores. What a terrible way to lose a life long customer for $20. God bless you, Chris. I hope you make better decisions go forward when it comes to taking care of the customers who take care of you.

I brought the car in because I had a humming or buzzing noise when the car was moving. Turns out I…read moreneeded a new wheel bearings in the rear. Service writer by the name of Jeff was quite helpful quoting me a reasonable price found me I think some discounts and completed the work in a timely manner I was able to get the car back same day I brought it in and I especially like the fact that you make appointments and they do honor them

Car maintenance is something I hate and I was looking for a place that was honest and could get my…read morecar oil change done in a convenient way. I was happy with this choice as it is easy to make an appointment ahead of time and they give you lots of reminders. When I arrived, my vehicle was taken. You can follow along by text. I requested a battery check since my vehicle was a couple years old and they advised a new one. They seemed honest and did a good job on the oil change and battery replacement. The only downside was it took over two hours and they weren't busy. I would visit again, I just hated the long wait.

My rating is based on how rude the customer service representative was when I answered the phone. I…read moreasked for pricing for a heat guard for a Ford F-150 and she states, "Oh we don't have that part, have a nice day!" however it was her delivery like she was pissed off that I called. Also I didn't get a chance to ask if they had other parts I needed because of my experience.

these guys always have great parts at a great price. I'm fixing up my 1972 el camino and they had…read morethe majority of the parts I needed in stock and the rest of the parts a few day out. they delivered the parts to my house. very knowledgable staff and extremely willing to help. thanks partsco

I brought my car in this morning to have the front brakes done, and I couldn't be more impressed…read morewith the entire experience. From start to finish, this shop exceeded my expectations in every way. First, the communication was excellent. Before any work began, they walked me through exactly what needed to be done, why it was necessary, and what it would cost -- no surprises, no upsells, just straight talk. It's rare to find a mechanic who takes the time to actually explain things clearly, and it made a huge difference in my confidence that I was in good hands. The pricing was completely fair and transparent. What I was quoted is what I paid, which sadly isn't always the case at auto shops. I felt respected as a customer, not taken advantage of. What really blew me away was how fast they worked. They finished my front brakes ahead of schedule, which meant I was back on the road sooner than expected -- a huge plus on a busy weekday morning. And the quality of the work speaks for itself; my brakes feel solid, responsive, and totally dialed in. Mark and his staff was friendly and welcoming the whole time, making what can be a stressful experience genuinely pleasant. This is the kind of shop that makes you feel like a valued customer rather than just another car to get through the door. I'll absolutely be back for future work and won't hesitate to send friends and family their way. If you're looking for a mechanic you can actually trust Mr Brake, look no further.

They are fast and reliable Good customer service…read moreI'm always here for my brakes needs

Experienced. Been around a long time. Great people, Great work…read more A feel good kind of place. The ONLY place in town to get your BMW babied.

Had a major service recommendation performed by EMC, including oil service, fuel induction, brake…read morefluid, A/C, spark flags, transmission, rear differential, cabin air filter, and car wash ! Running great after 2-months since 4/16/26 service - [this comment is dated 6/19/25]. Highly recommended for BMW scheduled services !