I bought a power chair to help my 98 year old mother get out up out of her chair at Lake Surgical…read more. I was away from home on business and got a call from my mother that the chair was wobbeling and the chair was not working properly . I called Lake Surgical about the problem. They sent a repairman out to my mothers apartment to fix the chair 2 hours later. The repairman found her water bottle stuck under her chair so the chair was not stable. They were very polite to my mother and they did not send me a bill for helping my mother. I was very happy that they helped my mother. It is hard to find a company that believes in old fashion customer service. Thank you Lake Surgical. Bill Hancock , Stanhope , NJ

I needed the salesperson "Camael" to resubmit my bill to Medicare. He was rather rude. Saying :he…read morealready did now I'm asking him to do the same thing again?" I said I thought you wouldn't mind due to the fact they haven't received it. Camael: ok I'll send". Just hang up the phone. HOW RUDE????

My Son 10 years old broke his toe, and the doctor said he needs a bootie for three weeks and I…read morewasn't able to find anything for his size around my area Friend of mine recommended me a 'Heel to toe Foot Center." They worked with me; the staff is friendly, polite, and accommodating. They deliver the bootie from the Bronx to the Rego Park branch the required size. I was sure I have to pay, but the representative said they would work with my insurance. So the bootie was covered.

I had the most wonderful experience when dealing with Heel to toe foot center . I would highly…read morerecommend them to anyone and everyone who needs medical supplies. Not only is their pricing great their service is outstanding, In fact I have never had as good service anywhere ever. The products all arrived on time or sooner and were exactly as ordered. Way to go guys!

Highly recommend J&K Medical Equipment. Frank and Robert were a pleasure to deal with. Very…read moreknowledgeable and courteous. Excellent customer service and delivery was a breeze! Thank you for making things easy!

I would like to send my highest commendations to J&K Medical Equipment and their exceptional staff…read morefor the superior client service they provided me. From start to finish, the dedication, patience, and compassion they showed was above and beyond. This was not a simple transaction; it was a step-by-step process that required careful coordination between my doctor's office, the insurance agency, and myself. Franklyn worked alongside me the entire way, guiding and supporting with care until everything was completed. The team's professionalism and genuine compassion turned what could have been a stressful experience into a smooth, reassuring journey. I would especially like to highlight the outstanding teamwork: * Franklyn - Oversaw every step of the process, from managing insurance claim documents to coordinating with the doctor's office, ensuring the wheelchair order and delivery were perfectly handled. * Tina - Delivered my medical equipment with patience and professionalism, walking me through the functions and operation in detail. I also love her personality. * Robert - Assembled the product with skill and efficiency, ensuring everything was set up correctly. * Mary, Debbie, and Sonia - Essential members of the staff whose behind-the-scenes support kept the process moving seamlessly. Because of their dedication, I now have the medical equipment I need, and it was done with such compassion and care that it deserves recognition. J&K Medical Equipment at 158-23 Horace Harding Expressway, Flushing, NY, sets the standard for what true customer service should look like. My deepest thanks and kudos to Franklyn and the entire team--you are appreciated.

Honest and lovely people work here…read more I forgot my mother's milk storage bags and if you are also pumping milk, then you know how it will feel if you don't get that stuff out of you!!!! I watched calmly as the staff slowly taught the two elderly people in front of me how and why they should take their medications. Then one of them had to call the doctors office to confirm another prescription. This is actually wonderful. Imagine your parent trying to figure out their dozens of medications. This is so kind of them. When it was my turn, no they do not carry this item nor do they carry baby bottles to help me transport the milk back. I felt sad- does this mean I will need to dump all the milk? If they didn't carry, likely most pharmacies in the area won't carry it either. Then the staffer was so kind that she told me who does carry it! She knows her friend working at a close by pharmacy has it. A-class pharmacy!!! Helpful, thoughtful and patient. I can't ask for better people. It isn't what the store has or doesn't have. It is who the store hires that makes a difference.

Very bad telephone manner, has no respect to patient calling in…read more Calling in for DME questions, person who picked up the phone (Cantonese speaking female) sounds like having a bad day at work with her boss. Call last less than 2 mins, swear will never recommend any friends or family members this pharmacy! Please respect and give some dignity to patient who are calling in for help!

Horrible Service. My family and I have been long term clients of Dale (3 patients, many years). We…read morecould always deal with the wait times but after I was discharged from the hospital, I needed my medications as soon as possible. I had a family member go as soon as it was open to get the medication to make sure we could get medication before I got worse again. We explained that we really need the medication as quick as possible as I was getting very sick again and asked very nicely (begged) to plllllease fill the script as quickly as possible. They said less than thirty minutes. And hour later they are saying they need another 20 minutes and that other people were in front of me, the pharmacist then goes to the back and starts joking around with the other one. Because of how long it took, I got sick again to the point where I couldnt tolerate my much needed medication and had to be hospitalized again. NEVER going back, dont give them your business. Horrible people with no compassion. They dont care about you, all they see are dollar bills. Side note, I called a local walgreens to fill a diff script that I needed, was a call in order by the doctor because I needed more medications... called them and they filled the script before we could reach their door. There is no reason for medications, especially ones that are very much needed in an emergency, should take so long to fill. The people working for the 'big bad corp' cared more then the mom and pop pharmacy. Now giving that walgreens (on yellowstone and queens blvd) my business instead and so is the rest of my family! They also once gave the OPPOSITE instructions to my mother for her medication. They told her to make sure she drank a glass of milk with her medication when the medication notes available by the manufacturer clearly state to NOT drink ANY MILK while taking the medication. Slow service and potentially dangerous advice. Stay clear of Dale.

I went here to get a special shoe after I hurt my foot because my girlfriend's step ladder broke…read more They were the only store open on a Saturday that had the special shoe I needed. Although there was a wait before someone helped me once they did they were very helpful. They opened the plastic holding the shoe to get the right size and to show me the options. Plus if they were not open on Saturday afternoon I would have had to wait till Monday. They had a large selection of items.

I was able to rent a standard wheelchair for a month for $75 (plus a $100 refundable deposit). The…read morewheelchair was brand new and perfect for my needs. What really put them over the top was I called them the day before Christmas asking to rent a wheelchair- They were about to close and literally kept the store open for me to come pick up the wheelchair. LIFE SAVERS! I am so thankful. Thank you, thank you, thank you!!! Would highly recommend using them if you're looking for wheelchair rentals. Very nice people!

HORRIBLE CUSTOMER SRRVICE. I DO NOT RECOMMEND!!…read more I contacted "Richy" on 12/15/23 for my mothers diabetic orthopedic shoes, I told him she has Medicare and Medicaid. He requested pictures of her ID and insurance cards. She reached back out today 1/17/24 and he denied ever having spoken to her or I (her daughter), I texted him a screen shot of the messages as a reminder and let him know I look forward to a response. He read the message immediately and left me on "read". Again. I called back Elmhurst hospital provider and complained that this company, Richy specifically, is purposefully unresponsive. They placed me on hold and contacted him. While I was on hold, he texted back. It took the provider to reach out in order to receive half an answer. I highly recommend you DON'T waste your time with this company, your loved ones or yourself will not get the proper care or medical supply. Owners/managers/providers should be advised. I