Mel was super friendly! She got so much done in 4 hrs. Am…read moreexcited to have her come biweekly ongoing. Great work!

Mel is so amazing! She does a great job and it's very affordable. Highly recommend her services!read more

I posted a project on Yelp while looking for cleaning services, and I was very impressed with…read moretheir prompt and professional communication. They were responsive, courteous, and provided all the information I needed right away. Although I ultimately chose a different company due to the specific scope and scale of my needs, I truly appreciated the way Priscilla handled the inquiry. Based on this experience, I wouldn't hesitate to recommend them to others looking for reliable and responsive service.

The service I had scheduled for was a deep clean, specifically requesting the windows/window…read morescreens/window grates, oven, and fridge were focused on. I was really disappointed after the appointment because I noticed throughout the following day or so that there were many areas that were still dusty or dirty - specifically the windows and the oven. Almost all of the areas of the house that had been worked on, I went back over to clean myself almost immediately because they were either streaky, half-done, or not at all touched. If I had known that my expectations weren't going to be met for the session/service, I wouldn't have set it up. When I reached out to let Priscilla know 1:1 that I had concerns about the service, I didn't get a response. Due to what looked like low-effort work, being an hour and a half late, poor planning, and poor communication, I would not recommend this company to others and will not be reaching out in the future.

Stephanie did a fantastic job! She's incredibly thorough and comes fully prepared with her own…read moretools and cleaning products. I really appreciate that she takes the time to move things and clean or dust underneath -- such great attention to detail. Highly recommend!

Hired her to clean my Airbnb. Instead she moved her family in. Police had to get involved to have…read morethem removed from the property. Still dealing with random threats and harassment from her. Had no idea how unstable she was. Thankfully the police had our backs.

2 Star Honest Review of "Five Star Cleaners" and Owner Jade…read more(Lengthy but worth the read if you're considering this company) This is my honest experience with Five Star Cleaners, run by Jade, and why I unfortunately cannot recommend this company. I was in search of a move-out cleaning for my ohana rental and needed a reliable, reputable company to take on the job. I found Five Star Cleaners, and Jade sent an amazing cleaner named Chelsea, who did a fantastic job on a small test area. That experience gave me confidence in their quality of work. As a homeowner, I'm careful when hiring service providers -- especially when I'm not going to be physically present -- so I planned this cleaning a full month in advance. We scheduled a team of 4 cleaners, at $120/hr, for roughly 3-5 hours. Everything was confirmed: my proxy (a trusted friend) would be there in my place as I would be off-island, and multiple cleanings were lined up. A week before the job, I checked in with Jade to confirm everything and asked for a detailed list of what the cleaning would include (e.g. baseboards, windows inside and out, cabinets, full deep clean, etc.). I also mentioned I'd like the invoice to clearly reflect the services for documentation purposes -- in case anything came up with my tenant's security deposit and I needed it for small claims. That's when Jade suddenly became uncomfortable and said this was "concerning." I clarified that I wasn't threatening legal action or involving her in a dispute -- I simply needed a clear invoice, as any homeowner would, to show a judge the unit had been professionally deep-cleaned (as required by my lease). I explained this is standard procedure, and no liability or risk would fall on her or her team. Just a paper trail. However, Jade insisted she didn't want to be "caught in any legal crossfire" and pulled out of the job entirely, just one week before the scheduled date, leaving me scrambling just days before I was scheduled to leave the island. She refused to speak on the phone to clarify things or resolve the misunderstanding. All communication abruptly stopped. To make matters worse, Jade then blocked me on Facebook and all other communication channels, presumably to avoid accountability and prevent a negative review -- rather than taking ownership or having a respectful conversation as an informed and professional business owner should. That behavior alone speaks volumes. This last-minute cancellation was a major inconvenience and unnecessary stress, especially after a month of coordination. I had trusted this company to follow through -- and instead, they dropped out without any real attempt to problem-solve. That is not professional in my opinion. To be clear, I don't wish Jade or her business any harm -- but I do not consider this company reputable based on this experience. In Hawaiʻi, where it's already difficult to find trustworthy cleaning services, this situation only made things harder. If you're a homeowner or property manager needing reliable, professional, and communicative service -- I would encourage you to look elsewhere. This wasn't it.

First of all, Julie Chan the owner was courteous and very professional in explaining the services…read more She even gave a follow-up call to remind and confirm the scheduled service. The Lady she sent was also courteous and professional addressing every corner of the house and quietly doing a thorough job. The house was left strikingly clean with no over scented smell of the disinfectants used like most others do. Yet there was a clean pleasant smell and clean looking place that she left.

I highly recommend any Residential or Businesses to use Laulima Cleaning. They are friendly staff,…read morehardworking and they do an amazing job in timely matters. It's worth it, Look how spectacular the outcome is, it's like walking into a brand new place! What are you wait for, take a break, chill at the beach and give Laulima Cleaning a call, book an appointment, it will be worth it and absolutely stunning! -Shelly Mauliola "Apparel Print Services"

Prompt response to inquiry. Friendly. And was able to schedule a walk through pretty efficiently…read more That part is 5 stars. The estimate we received seemed a bit inflated for the need. So we decided to go with another cleaning company that was more affordable and worked out better for us. Thank you, Laulima cleaning and YELP!

It was difficult to find a company in Hilo to help my grandmother clean out her home. Luckily a…read morefriend of mine referred me to Jessica at Punawai Cleaning. Her website is very easy to navigate. Within 24 hours Jessica contacted me to schedule an appointment. We did a walk through at my grandma's house and quoted me a price. She showed up promptly on the day of cleaning. In a few hours, bada bing bada boom! The whole place was immaculate. Grandma said it was better than when she first moved in. Jessica is very pleasant and professional. The place was in really bad shape. I mean, I'm not gonna say hoarders (because I love my grandparents) but, um, you know.... Thank you Punawai Cleaning. You da best!

Really responsive with a organized & easy scheduling system! We felt comfortable having Jess in our…read morehome and she not only made it easy to communicate, but was also thoughtful and did a thorough job throughout the entire house. Will definitely be using services again in the future.

Wanted to love them, but they couldn't manage their schedule to maintain the times promised, and…read moreoutsourced work to people who broke things while cleaning. Could not maintain a regular schedule or keep up with things left damaged/ broken,

I needed a cleaning company to come and do a deep cleaning for my elderly father's bedroom and…read morebathroom. Coastal Cleaners responded quickly to my inquiry and Tehani came to the house to see what I wanted accomplished and took a few pictures. She emailed a detailed checklist and a fair estimate. I needed the job done soon, and although busy with other commitments, her team fit me into their schedule. Tehani and her team also came the next day for a few hours to address areas needing more attention. My sisters and I were very pleased and satisfied by the results. I recommend Coastal Cleaners as they are professional, friendly, reliable (they came on time!) and do quality work. They brought their own equipment and cleaning products. The cleaning solutions are non-toxic, pet friendly and has a pleasant smell. I will definitely be using Coastal Cleaners again. You should too.

Priscilla -- after hearing how desperately I needed help with cleaning :) -- offered me to somehow…read moresqueeze me into her schedule after a long day. A positive, bright, absolutely respectful lady showed up. It was quite late, so I told her to just get where she can get with the after construction deep cleaning in my 1 bedroom ohana. I had to leave because I had some meetings to attend. After about 2.5-3 hours she texted me that she is about to leave, and my place is pretty much done. Which I couldn't really believe, because there was construction going on for weeks, and everything was super dusty. After my meetings I went back to my ohana, and I couldn't believe my eyes. The place looked wonderful! The whole place! I touched the furniture, the floor, etc. because I couldn't believe that someone can make such cleanliness in such a short time! She apologized because she didn't get to clean the large, glass sliding door, and I was like, is she kidding me, the place looks mind-blowing!!! I HIGHLY recommend Priscilla's service! Oh, and her hourly rate is absolutely reasonable! She sent me the invoice in email, I could pay with a few clicks. Super convenient. I immediately asked her if I can sign up for regular cleaning. Thank you, Priscilla!

Unfortunately Priscilla is booked and could not get to my move-out problem for a couple days. I do…read moreappreciate that she got back to me right away. I will probably use her services in the future.