Mel was super friendly! She got so much done in 4 hrs. Am…read moreexcited to have her come biweekly ongoing. Great work!

Mel is so amazing! She does a great job and it's very affordable. Highly recommend her services!read more

I've depended on Bernie for almost 8 years. She has helped me with so many things, which started…read morewith a screen door then went to porch, lighting, painting, fans all the way to rodents and so much more. I just had to point and wishes were granted. Thank you for all your hard work!

Bernie has an impressive bank of skills that she draws upon to repair, upgrade or solve problems in…read moreyour home. She did a variety of work for me- painting, fixing and upgrading various projects in my house. She has a strong work ethic and demonstrates pride in her work. She is able to give advice based on her years of experience and will make suggestions, if you are open to them. She is a pleasure to work with and I highly recommend her.

2 Star Honest Review of "Five Star Cleaners" and Owner Jade…read more(Lengthy but worth the read if you're considering this company) This is my honest experience with Five Star Cleaners, run by Jade, and why I unfortunately cannot recommend this company. I was in search of a move-out cleaning for my ohana rental and needed a reliable, reputable company to take on the job. I found Five Star Cleaners, and Jade sent an amazing cleaner named Chelsea, who did a fantastic job on a small test area. That experience gave me confidence in their quality of work. As a homeowner, I'm careful when hiring service providers -- especially when I'm not going to be physically present -- so I planned this cleaning a full month in advance. We scheduled a team of 4 cleaners, at $120/hr, for roughly 3-5 hours. Everything was confirmed: my proxy (a trusted friend) would be there in my place as I would be off-island, and multiple cleanings were lined up. A week before the job, I checked in with Jade to confirm everything and asked for a detailed list of what the cleaning would include (e.g. baseboards, windows inside and out, cabinets, full deep clean, etc.). I also mentioned I'd like the invoice to clearly reflect the services for documentation purposes -- in case anything came up with my tenant's security deposit and I needed it for small claims. That's when Jade suddenly became uncomfortable and said this was "concerning." I clarified that I wasn't threatening legal action or involving her in a dispute -- I simply needed a clear invoice, as any homeowner would, to show a judge the unit had been professionally deep-cleaned (as required by my lease). I explained this is standard procedure, and no liability or risk would fall on her or her team. Just a paper trail. However, Jade insisted she didn't want to be "caught in any legal crossfire" and pulled out of the job entirely, just one week before the scheduled date, leaving me scrambling just days before I was scheduled to leave the island. She refused to speak on the phone to clarify things or resolve the misunderstanding. All communication abruptly stopped. To make matters worse, Jade then blocked me on Facebook and all other communication channels, presumably to avoid accountability and prevent a negative review -- rather than taking ownership or having a respectful conversation as an informed and professional business owner should. That behavior alone speaks volumes. This last-minute cancellation was a major inconvenience and unnecessary stress, especially after a month of coordination. I had trusted this company to follow through -- and instead, they dropped out without any real attempt to problem-solve. That is not professional in my opinion. To be clear, I don't wish Jade or her business any harm -- but I do not consider this company reputable based on this experience. In Hawaiʻi, where it's already difficult to find trustworthy cleaning services, this situation only made things harder. If you're a homeowner or property manager needing reliable, professional, and communicative service -- I would encourage you to look elsewhere. This wasn't it.

First of all, Julie Chan the owner was courteous and very professional in explaining the services…read more She even gave a follow-up call to remind and confirm the scheduled service. The Lady she sent was also courteous and professional addressing every corner of the house and quietly doing a thorough job. The house was left strikingly clean with no over scented smell of the disinfectants used like most others do. Yet there was a clean pleasant smell and clean looking place that she left.

It was difficult to find a company in Hilo to help my grandmother clean out her home. Luckily a…read morefriend of mine referred me to Jessica at Punawai Cleaning. Her website is very easy to navigate. Within 24 hours Jessica contacted me to schedule an appointment. We did a walk through at my grandma's house and quoted me a price. She showed up promptly on the day of cleaning. In a few hours, bada bing bada boom! The whole place was immaculate. Grandma said it was better than when she first moved in. Jessica is very pleasant and professional. The place was in really bad shape. I mean, I'm not gonna say hoarders (because I love my grandparents) but, um, you know.... Thank you Punawai Cleaning. You da best!

Mahalo to Jessica and her team for helping me out in a stressful situation. I had to move out of my…read morerental on short notice for the owner to move in. I was trying to do it all by myself but in reality I needed reliable help. Jessica to my rescue! Not only did her crew get the place spotlessly clean, they helped me get the final big items in my moving container. On my final walk through, the property manager was very impressed and I got my full deposit back. The place was cleaner than the day I moved in. If you want your security deposit back let Jessica work her detailed magic.

For a year and a half, Melissa cleaned my two bedroom apartment on a weekly basis. Her prices are…read moreextremely affordable, and she was always communicative, optimistic, professional, and trustworthy. I was not present for many of the cleanings and never once questioned Melissa's integrity or character- she is a wonderful person with an amazing work ethic! I opted for a "general cleaning" most of the time, but if an area of my place ever needed a little extra love, Melissa was happy to accommodate. Sometimes piles (and I mean PILES) of clothes needed to get sorted and put away, or the kitchen needed a good deep cleaning and organization. Melissa was always up for the task! Melissa's cleaning services greatly improved the quality of my day-to-day life so much so that I recommended her to my family and other friends, who also had a similar experience. If you're looking for quality cleaning services at affordable prices, look no further!!

We had such great experience with Melissa. She was a recommendation from my friend, and it's been a…read moreyear now that we have her come back once a month and help me greatly with organizing cleaning! Would highly recommend her to everyone!

I would write a review on their service but I can't even get them to respond to my voicemail or…read moreFacebook DM. If their lack of response is any indication of their services, then I say NO THANK YOU!

I did not even get as far as hiring these people because the person who responded to my simple…read morequestion of how much he charges per hour was so rude! He offered me a rate of $200 so naturally I wanted to understand how many hours I was getting so I could compare it to other cleaning services. He said if I wanted to know his hourly rate, he was not the right person for me! Who can stay in business with such a rude attitude!? He seems sketchy if he can't give me a straight answer.

Stephanie did a fantastic job! She's incredibly thorough and comes fully prepared with her own…read moretools and cleaning products. I really appreciate that she takes the time to move things and clean or dust underneath -- such great attention to detail. Highly recommend!

Hired her to clean my Airbnb. Instead she moved her family in. Police had to get involved to have…read morethem removed from the property. Still dealing with random threats and harassment from her. Had no idea how unstable she was. Thankfully the police had our backs.

We got this service done on one of our rentals. The previous tenants had left a bit of an ant…read moreproblem, and hadn't cleaned very well during their stay. This service took out the dingy smell in the apartment, and we have not seen any ants yet. The process was quick and minimally invasive-- none of the typical things you would worry about with general cleaners, and it's more time and cost effective than other treatments that need to be repeated time and time again to see similar results with. The owners were very friendly and informative. We are very happy with the outcome, and will definitely be contacting them in the future should we need this service again!

From the owner: Sanitise any building, home, vehicle, or shop. We are a…read morehome cleaning service organization skills attention to detail one time clean weekly or monthly services. Experience with residential business vacation rental cleaning. We know what really needs to be done. We are honest and show up on time.

Wanted to love them, but they couldn't manage their schedule to maintain the times promised, and…read moreoutsourced work to people who broke things while cleaning. Could not maintain a regular schedule or keep up with things left damaged/ broken,

I needed a cleaning company to come and do a deep cleaning for my elderly father's bedroom and…read morebathroom. Coastal Cleaners responded quickly to my inquiry and Tehani came to the house to see what I wanted accomplished and took a few pictures. She emailed a detailed checklist and a fair estimate. I needed the job done soon, and although busy with other commitments, her team fit me into their schedule. Tehani and her team also came the next day for a few hours to address areas needing more attention. My sisters and I were very pleased and satisfied by the results. I recommend Coastal Cleaners as they are professional, friendly, reliable (they came on time!) and do quality work. They brought their own equipment and cleaning products. The cleaning solutions are non-toxic, pet friendly and has a pleasant smell. I will definitely be using Coastal Cleaners again. You should too.

I highly recommend any Residential or Businesses to use Laulima Cleaning. They are friendly staff,…read morehardworking and they do an amazing job in timely matters. It's worth it, Look how spectacular the outcome is, it's like walking into a brand new place! What are you wait for, take a break, chill at the beach and give Laulima Cleaning a call, book an appointment, it will be worth it and absolutely stunning! -Shelly Mauliola "Apparel Print Services"

Prompt response to inquiry. Friendly. And was able to schedule a walk through pretty efficiently…read more That part is 5 stars. The estimate we received seemed a bit inflated for the need. So we decided to go with another cleaning company that was more affordable and worked out better for us. Thank you, Laulima cleaning and YELP!