I'm truly disappointed that the reviews for this company are so positive, given that I can't vouch for anything positive. I've used the service 3 times, with attempts at using them more often- never with good results. The first booking, arranged only after SEVERAL attempts at communication, resulted in a few tasks completed (and well) but in an unreasonably long period of time. As in, I paid for a several hour block of time to change a shower head, tighten a wall mount, and hang a ceiling pot rack. That's it. However, I should have been happy there, since my next two visits were also several hour blocks but with no one job actually completed. It took two visits/attempts to install a Lazy Susan, which fell down within two weeks after because it wasn't installed properly. My third visit was to rehang a door where the hinges were pulling away from the frame; this resulted in the door being hung incorrectly, holes drilled in the exterior of the door (very visible and ugly), the second task of hanging cabinet doors not being attempted because the door took the entire block of hours, and the third task leaving me with a gaping hole in the ceiling where a bathroom fan was to be replaced but they didn't bring the part. I was told to rebook another slot to finish the work, including patching the door, fixing and sealing the hole in the ceiling, and hanging the cabinet doors. All this despite weeks to book the first appointment, me explaining that I was having a large party at my house a few days later and didn't want the work not completed before then, and having paid for a block of hours to do nothing but half-ass hang (and mutilate) my pantry door. I was promised someone would book the follow-up immediately. Several attempts and two weeks later, I finally get a call but then can't book anything right away. So I give up.
Now, many months later, I attempt to schedule the long awaited repairs. After all, they left me with a broken, damaged door, a now broken Lazy Susan, cabinet door-less cabinets (for which they have the hinges), and a hole in the bathroom ceiling (for which they claim to have bought the motor)... Who else would I book in this case? My answer after several attempts to reach them (yet again)... Go find another service for this work. Seriously. That was the response.
Clearly, they don't care about returning calls or booking what they promise, or finishing work to be completed in a session (even when taking a long, long time and billable hours to get it done), or doing the work correctly, or showing up to fix the uncompleted work.But to then tell me to find another service provider to fix the messy, half done work? Unacceptable. read more