I am writing about the Amy's Stavros Niarchos Foundation Library which is also on Fifth Avenue diagonally accross the street.
1 - Every time I have been there, the server was, at most, efficient. 90% of the time they are noticably unfriendly and have no clue about just being a good server. It reflects bad on Amy's and the NYPL.
2 - Often, the server (these are behind the counter, they don't serve like waiters/waitresses), dictates their "rules" like a little Stalin. They don't open on time, and close a bit early. They are rude - as if you should thank them for being there. They never say thank you, or you're welcome, etc.
3 - Today, and not only today, they ran out of coffee at least an hour before closing, out of sugar at least two hours before that, (still had the diet stuff), and very often run out of food. The food is sort of understandable - but COFFEE and SUGAR??
4 - The lids on the coffee cups are remarkable. They don't really fit, and I, and people I have seen, didn't quite get it on right and spilled coffee, or spilled coffee trying to get in on. Have they figured this out YET?
5 - If you ask me (and no one is asking :)) I would bid out the contract to another company, or give Amy's one month to fix it or get out.
6 - This does not apply to the library with the lions accross the street - they have been reasonable there for the most part. My complaint there is that people camp out with their computers - while it is quite busy and there are a lot of tourists there that are buying expensive stuff in the adjoining store. At least let them have coffee and a snack so they buy more. Does Amy's tell the library how much business they are losing. (BTW - I once said this to a guard - I had a seat but others didn't - so the guard acted like he owned the place and said it is their "right". Deduct the guard's pay for every dollar they lose in the adjoining store because people leave sooner.
7 - In the Stavros library - they could easily put in a few more tables - usually OK, but sometimes there are no seats. Also, clean up the table every so often (or more often than they do.)
8 - All this is moot if Amy's is there because they are related to someone in charge of the library. That is the only way the library could be so blind about these simple things.
OK - I said it. I told the truth. BTW - the outside deck at the Stavros library is fantastic. If Amy's was better, they would get more people up there I think. read more