The first time I went to this salon (3 months ago) I was extremely pleased with everything. Under Ms. Kat's supervision, the atmosphere was so professional and friendly, very congenial. Though the stylist who cut my hair was close to graduating, Ms. Kat closely supervised the entire cut. When the cut was finished, I was amazed to see that I'd gotten the best haircut I've had in years. (Before coming there, I'd been going to a fairly expensive stylist who performs at Paul Mitchell shows across the country.) I thought Amy's beauty school was wonderful, and couldn't understand why they weren't busy with clients, with such excellent service.
Last week I went back for a light trim, expecting the same pleasant environment and excellent service. Not to be: the experience was COMPLETELY different under Ms. Sonia's supervision. The staff was still friendly, but there was a nervous tension in the air. My hair stylist was nice, but very uncertain of her skills, and Ms. Sonia was aggressive, rude and unprofessional. And even though the hair stylist was only half-way through with her program, Ms. Sonia kept going in-and-out--mostly out--during the trim, instead of giving her the direction and supervision she needed. At the beginning, she tried to convince me to get a deep conditioning treatment for $55.00, which I didn't need or want, and she did the same thing with my friend who I'd brought in with me.
During the trim, the stylist had to keep calling Ms. Sonia back to ask for advice, and had to wait for her to return. Ms. Sonia would come over, say something fast and leave, or take the scissors and snip something and then leave. Her direction was vague, disinterested (with an annoyed attitude) and the resulting cut showed it. Luckily, I had asked for only a light trim, which kept the damage to a minimum, except for my bangs. My bangs were cut very short, straight across the forehead, not blended, and the sides of the bangs were choppy and cut like stair steps (for lack of a better description.) On one side, a long piece was hanging down, no idea how that was missed!
I went back about 5 days later to ask for the bangs to be fixed. Ms. Sonia was even more hostile, mocking and disrespectful. She made it clear she couldn't care less about the poor cut of the bangs and did not want to make it right. It took about 10 minutes for her to agree to fix the bangs, and when she cut them herself, it came out even worse than before. She cut off the long pieces and cut the bangs shorter and did not even attempt to blend the bangs.
It is now a week later, my bangs stick out no matter what I do, and they still look like a child cut them. I literally could've done a better job myself. I can't wait until they grow out. Meanwhile, if you value yourself and good service, do not go to Amy's on Ms. Sonia's supervising days. After my last two experiences, I'm not sure I'll ever want to go back. If I do go back, I will make sure that my appointment is on a day when Ms. Kat is there. read more