Amtrak needs to improve so many things, if I were to write it down, it'd end up a novel. For the phone reservations - takes forever to get through to a representative. Enjoy being on hold for 15 minutes only to be disconnected? That's what happened to me tonight. Called again, unable to get through. Train was leaving in 30 minutes. Very stressful. Finally, I reached a helpful representative named Leslie. So happy she answered. She was very helpful & polite. Took care of the reservation & I was able to make the train. Writing this review to thank her - she's a five star out of five Amtrak rep. If only everyone was so helpful, would make the experience much better. read more

Update: Amtrak finally, after several weeks, responded to my on-line complaint through their website. I didn't get the "first class" surcharge of $973 refunded, but Amtrak offered us a choice of either a $900 voucher to be used in 1-year or $500 refunded to the credit card. We chose the $500. We're unsure if we will ever travel on Amtrak again, but definitely not in the next year, so we opted to "take the money and run". read more

I've definitely underestimated the value of this mode of transportation. It's mostly because taking the train south takes 2 hours longer than driving to my destination so I've never really considered it. But when I look at the time it takes to fly to that same destination PLUS layovers if it's not direct, it really ends up being the same amount of time, WITHOUT having to get up and out of your seat. The seats recline, there are outlets by every single two person seat (but if you're on the aisle, you probably should bring a long cord or some sort, otherwise you'll inconvenience the window seat person trying to charge over their legs), and I think there's wifi (but I didn't use it...unlimited data what what). I slept soundly and smooth ride to my destination. There's PLENTY of overhead space for your bags and if you have a very large bag you can't fit over your head, there are some designated storage space for those bags. I most definitely recommend. But if Only it went faster than a bus stuck in traffic... read more

In the past week, I have traveled by train twice. The first time was one of the worst travel experiences. The bathroom was horrid with pee and feces on the ground. The bathroom smelled and the toilet would not flush. It was overnight and individuals screamed while they talked the whole night. I was also subjected to attacks on my race for about an hour. I sat silently. The second time the train was clean and the workers were efficient. The loud screaming persisted the whole trip. If I ever use Amtrak again, it would only be with a room. read more

we had booked a 10 am Acela from DC to NYC to see The Music Man. we booked in October or November, when it appeared that the April date might actually hold after two years of rescheduling. we were a bit surprised when we arrived at Union Station to find our train not on the board, especially since my wife had confirmed the reservation via email the previous day. we inquired at the Amtrak desk, and were informed that "we haven't run that train in months". to Amtrak's credit, the agent immediately booked us on the noon Acela, the next departure, and gave us access to the lounge since we'd be waiting a while. they made good, but how did they manage to change schedules without notifying us, and confirm the reservation the previous day without noticing the discrepancy?? read more

did not honor their tickets. kicked me off a train after paying over $160. rude. lied and treated me like shit. fuck amtrack. now I'm stranded in the middle of nowhere. thanks for nothing you jackasses. I'm doing a charge back with my bank since you didn't honor the tickets I bough scaned and was presented with a receipt till a second agent came by and said they were not valid because they were already scanned. no shit. if you do it twice it will show it's already scanned. what is the receipt for. read more

We had a great experience riding the Amtrak from NYC to DC far exceeding our expectations. This was our first time going by rail. Felt it's a lot less hassle and easier than catching a plane. Our primary impression was that the coach class car was clean (including easily accessible bathrooms) and quiet. Seats were comfortable with plenty of legroom and rack space for luggage. We booked choosing the lowest fare on line not expecting this comfortable accommodation. The ride was smooth. The train was delayed with hardly any announcements. We assumed it's a common occurrence for the northeast corridor. And the frequent, loud screaming stop announcements were disturbing; perhaps they helped some passengers. read more

My son planned a trip not knowing a deadly virus would make it unsafe to travel. This terrible place won't refund his money? That is horrible! You should be ashamed! This info will be posted everywhere I can! Shame on you! read more

Passengers get rushed out of their seats and off the train in between stops by loud, rude train attendants so don't get comfortable in your seat. Train runs late between Portland and Seattle so plan ahead, even the first 7am train of the day was late. read more

Amtrak canceled my train and left me stranded in California. Before that we arrived at train stations up to eight hours late. It cost me $257 to fly home and all Amtrak would do was give me a $33 rebate on the two segments of my ticket I didn't use. Along with $50 for my inconvenience. Of course it's in the form of an Amtrak voucher that I have to use within a year. typical government run program. I never will take an Amtrak train again!! read more

Avoid Amtrak at all costs!! I was quite enjoying my trip from Reno to Salt Lake City when the issue of our delay came up. I understand that another train derailing it's not something that could necessarily be controlled by Amtrack. But, the cause of my displeasure is not necessarily the derailment but how it was handled. First off, the intercom said that announcements would not be made until 6 a.m. unless there was an emergency. I think backtracking to Elko and having a 12-14 hour delay is cause for an emergency yet no announcement was made. I was woken by a confused call from my family that I hadn't arrived. When I asked I was told the situation first apathetically and then very defensively from the employees in charge. One employee loudly accused passengers for being ungrateful that we were still alive and raising his voice to tell calm passengers to calm down. The only option for food for coach passengers was to purchase overpriced junk food from the snack bar and a small complementary bag of cheez-its. Given the unexpected and long delay, I think the coach passengers should have been fed in the dining car even though that's not included in their ticket. Or at the very least be offered junk food complimentary more than a small bag of crackers to tide us over for hours. I and several others had people that could pick us up from Elko but we were not allowed to leave the train. I was told this was because we could not block the Elko station but we could have easily pulled up to let people out that wanted out and then go back to the train yard where we had been sitting. I was told aggressively by one of the employees that he would be fired if he let me off the train. When the buses arrived to take us to Salt Lake (8 hours after we were supposed to have arrived at Salt Lake originally), there was only one employee that was authorized to move checked bags so we waited in the buses for over an hour as one person had to personally move every bag to and from the Bus and Train. There were many passengers, including a man and his son that I met on the trip, that decided it was not worth all the delays and wanted to go back the way they had come since the train was going to be going back that way anyways. These passengers were instructed to buy an additional ticket to go back even though they would not be receiving the trip that they paid for in the first place. That is absolutely ludicrous. Not only that but we all were directed towards the customer hotline that was obviously overrun by calls given the situation. But, I had tried to call the same number the day previous before the derailment to extend my ticket to Provo. I was on hold for about 45 minutes before an employee told me to just wait until we got to Salt Lake because no one was ever going to answer. What good is a customer service hotline that everyone is directed to if no one answers even when there's not a crisis? The 45 minutes does not include the 10 minutes that I was shouting at the automated response my confirmation number which it continually got wrong. I was told by repeat customers and employees that to ride the train is to always take a risk especially recently as it sounds like the freight trains are doubling up their trains which are more likely to derail. This was my first train ride and I did not see a warning of this kind anywhere on the website. I even went back and looked and all I found was a Blog about how much better riding a train was than another kind transportation. If these kinds of delays are expected and frequent there should be warning when the ticket is purchased so that customers can make an informed choice. As someone who never rode a train I was almost ridiculed by others that I did not seem to know this. I find Amtrak understaffed, unprepared, and indifferent to the experience of their customers. I will not be repeating this experience again and I have actively been telling all in my acquaintance to avoid Amtrak at all cost. I have been waiting several days to file a complaint on the customer service hotline as I do expect it to be backed up for days given that it is obviously understaffed. read more

My review is for riding on Amtrak. It's been many years since I took a train anywhere. I decided to book an Amtrak train to Washington D.C. I could've flown but the airlines are so bad now, long lines, overcharging for every little thing and giving the passengers less and less, and very little legroom. I'm tall so that matters to me. I also didn't have to arrive two hours before my train departure. I was very impressed with my ride to D.C. I took the late train out of Metropark the 9:42p to Washington Union Station. The train I took made several stops along the way but only for 2-3 minutes at a time. I really didn't mind it. My total trip was 2-1/2 hrs. I travelled off-peak and booked several weeks in advance, I was able to get a really good fare of $49 each way. I also joined the Amtrak Reward Program. My Amtrak train going to Washington D.C arrived 8 minutes early, and on time for my return. Boarding is very easy and organized. No pushing, shoving complaining or rude passengers. The conductors go around collecting tickets. I would highly suggest downloading the Amtrak App and printing your ticket ahead of time. It's so much easier then going to the kiosks. I just showed the conductor my E-ticket and he scanned it. All the cars had two seats across. My luggage fit easily above the seats for stowing. My seat was very comfortable, and had ample legroom like the airlines used to have 20 years ago. In front of me was a pull down eating/ working table. Nice picture windows all around to look out. On the window seat is two electrical outlets to plugin a laptop or iPhone. My Amtrak train had free wifi too. This is great if you are traveling for business and need to get work done.( try and get a window seat closer to the outlets for plugging in.) On my return back to NJ I noticed Amtrak also has what they call a " QUIET CAR" no cell phone use, or loud taking, or crying babies. They even have a business class car. If your going to go business class I recommend that you spend the money and take the Express Train, it doesn't make any stops, and goes directly to D.C. There was also a bathroom on board and a food car so you could purchase drinks and food. I saw someone purchase a hot meal and it looked pretty good. My time spent on the Amtrak Train went by very quickly. I was able to have two seats across because it was late at night and I was able to stretch out. Exiting off the train was very easy and once inside Union Station it was also easy to find the main entrance/ exit. I really preferred traveling on Amtrak vs. flying. I will definitely do it again when going to visit family in VA.or when I have a longer trip. read more

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Always late, always! Nice staff but train is never on time. Always some new reason why it is going to be late.

I am traveling with my handsome special needs adult son; we are on our third train of this epic Amtrak journey over the Thanksgiving holiday and what a difference staff makes. The trains have all been quite similar in set-up and layout, but the staff is what made the difference for us. The sleeper car attendants have been a mixed batch, and I must say that I am thankful that Erika was our first, on the westbound Empire Builder out of Chicago. Women do have a nurturing and caring attitude, no way around it. It's like flight attendants, some good, some meh, and some bad. The male attendants on the California Starlight and currently the California Zephyr have been disappointing to say the least. The current attendant on the Zephyr (Gregory) has been the worst. I couldn't believe that he has the nerve to request tips, ahead of the journey on embarkation! He doesn't even answer his call bell!!! This is our second day on board, and he is consistently MIA! Why would I give him a tip for service when I get off? He even had the nerve to say he was busy on our first day, when I heard him attend to the car next to me and NOT come in to address our call button that had been lit up for 20 minutes already! He showed up 40 minutes later, after blatantly ignoring us. So, I have decided to just ignore him, pilfer what I need from "open" sleepers, like extra bottled water, washcloths, soap, and be done with him, except.... I need him to get our food from the dining car! Got a repeat performance this morning after he delivered breakfast, without water? He refused to answer our call button for 30 minutes this time. His style is his own, that was obvious to us, unlike the other attendants. He acts as if he is so busy, when it appears there are lots of empties here? Everyone had the same number of 23 "rooms" to attend to. Do your job man! He was of the mind-set that we ate when HE was ready to feed us. This included a rude knocking on our door at 7:15 A.M. the first morning out. We were not even out of our births nor were we ready to order and eat breakfast! Erika on the other hand was attentive, responsive, and timely in providing services. Amtrak will be losing her, unfortunately, probably to more care-less men. On the Starlight, while dining for lunch in the dining car, we had the pleasure of hearing the attendant (his name escapes me) dissing "us sleeper car passengers" for expecting our food in a timely fashion, was arrogant about it, really? Isn't that your job? This Amtrak package is not cheap! The rooms are dated, the amenities are none, the food is nothing to write home about, so what else is there for us to expect if not good, did not say great, just plain simple polite, good service? Please tell me what kind of training the men got, because the female attendants appeared to have been heads and shoulders above them? The views from our stateroom are lovely from both sides, there are no cabins on the other side of us, which is great for privacy and viewing. You can hear conversations in adjoining cabins, but it is not bad considering the proximity. Having your own toilet is wonderful. I cannot imagine with all the transient activity that the public restroom or shower is a great deal for those who cannot afford privacy. Amtrak did provide good hotel accommodations in both cities (Seattle and San Francisco) and the tour packages were perfect in both locations as well. We thoroughly enjoyed staying right at the base of the Space Needle, visiting the impressive Chihuly glass museum, and having time to do the Aquarium and shop! Visiting Muir Woods in San Francisco was fabulous, great tour guide, interesting attractions, and a wonderful city to explore on your own. We will remember this trip for years to come and I am so thankful that we did it over this holiday. The weather in both cities was absolutely postcard perfect and getting from the train station was relatively simple in both places. Amtrak did provide luxury bus service into San Francisco since there is no train station in the city proper and it was an easy ride in Seattle. I was told they have new trains on order, thanks to President Biden's infrastructure bill. That may be the next time I try this journey again, on a different route, and hopefully with better attendants and food. P.S. I started the above review on the second day of our journey home. It only got worse, we did not make it with Gregory on the Zephyr, he truly showed his worse side on our second evening. He refused to answer my call button after 20 minutes AGAIN, so I asked the neighboring riders to push their call button. He came in 5 minutes to their cabin, totally by-passing mine, and when they told him that they only called him because he was ignoring MY CALL, it was absolutely the last straw. He had the audacity to YELL at me and tell me that I expected too much!!! Where is customer service? read more

I got to Union Station today for my 11:10pm train - it was delayed until 11:35, then 11:55, then 12:10. My flight was leaving at 1:20pm out of BWI. I had no choice but to take Lyft instead, which was exorbitant from the DC area ($47 with tip). I tweeted @amtrak today before I did that, no response. DMed them on Twitter, no response. They finally responded to my tweet later today and said to call their customer service number ... which I did, earlier today, and was put on hold for 40 minutes. (to be fair: someone picked up after 20 minutes, then rerouted me to a different dept.) Eventually the resolution was that Amtrak gave me my $18.90 back in credit-form - but you get 1 year to use it. Apparently I had to call and cancel my reservation to get an actual refund - but a) that's not listed anywhere on my ticket, and b) I was getting frantic by that point and focused on getting a Lyft to the airport. Won't be using Amtrak again for a while now, except to possibly use my credit. read more

This station is beautiful and I was very impressed however I was also very let down by two Amtrak agents who were very unprofessional. One was in the customer service area who snapped at us immediately upon entering because it was two of us in our party but only 1 could come in at a time, there are no signs stating this. Secondly was a male agent at the counter who literally stood at us we looked back needing help. When we asked were we next, he said the next agent will call you when they're ready then he got up and left. Thankfully Kia assisted us and she was a breath of fresh air. Amtrak needs more Kia's. She was friendly, smiled and even saved us money on items we were gonna purchase but were included in our ticket purchase. The 3 stars are for Kia, the station and the lounge area. 2 stars taken away for the two separate people who were rude. read more

Unreliable at best. They have cut too many perks for we seasoned train travelers. Always late or delayed or on our last 4 trips cancelled. If we wanted to ride a bus, we would take the "Dog" and save money. I just hope the Feds cut the taxpayer dollars, and it is Millions every year supporting Amtrak (Amlate). read more

Errrmm, I guess this review has been in the making for some years now... But you see, I just have to share my experience with the Amtrak costumer "SERVICE"(!). I was travelling across the U.S when I was in my late teens. Now, I was NOT by any means 'fluent' in english back then, but the woman I talked to on the phone was still VEEEEEEEEEEERY rude and even hung up the phone BEFORE I had gotten any information of train schedules. I was a little stubborn back then, so I tried to call back again - this time in the hopes of getting to talk to somebody else. No such luck, though! The SAME bloody woman started yelling at me and cussing me out as soon as she heard my voice. The same thing happened, she hung up. I had to ask a hotel "neighbour" to call them. Seriously, is this the kind of people Amtrak is hiring? I'm COMPLETELY appalled!! read more

I was so excited to ride the famed Amtrak Coastal Starlight for a day, and it was fantastic to ride a train through the beautiful scenery. There were huge windows at every seat, not to mention the windows in the viewing car. Sadly, from beginning to end, the disorganization, the lack of communication, and, most importantly, the unkindness of the employees made the trip unnecessarily stressful. One exception: kudos to the guy who ran the snack counter. He was efficient and pleasant all through the day, despite being mobbed by hungry customers. (Apparently, despite hearing all of the announcements about the dining car, those of us in the economy seats were not eligible to eat there, so we were forced to rely on the snack guy for our "meals." Fortunately for me, he served good coffee, a miracle under the circumstances. ) So, my ratings are: Train: 5 Service: 1 (except for you-know-who) Management: 1 (No assigned seats? Really? They should take a bus trip in Mexico, where every passenger chooses a seat when they purchase their ticket.) Overall: 2 read more

We paid for our train tickets in advance for a trip from Baltimore to New York. The Northeastern Regional train was on time. The coach was very clean as were the bathrooms when we boarded. It was not crowded at all. My only complaint would have to be the loud conversation by a group of young adults seated nearby. Otherwise, our trip was uneventful. We also took the Northeastern Regional for our return trip to Baltimore. This train was really crowded - barely any seats left. We were able to find a place in the first car for our luggage and ourselves. I am not sure why people do not realize how loud they talk on their cell phones, but the young lady in front of us talked loudly for over an hour. It was really annoying. The train was a few minutes late leaving Penn Station. It was an uneventful ride, and we arrived on time in Baltimore. read more

July 4th. N.E. Regional Train #67 Union Station DC to Williamsburg. 4 hour + delay. At least we were stuck at Staples Mill so I could order Jimmy John's delivery. July 8th. N.E. Regional Train #174 Williamsburg to DC Union Station. 5+ hour delay. Again, stuck at Staples Mill. I rolled out and spent a grip to hire an Uber to DC. On hold w/ customer relations now to try to get compensated. Best part of that was when "It's Not Unusual" by Tom Jones played while I was on hold and I got up and did the Carlton. read more

Traveling from Orlando to Philadelphia 4/17/2022. Traveling with two minor children tickets was purchased 2 months in advance. Once I got on the train I was told the trained was over oversold and people have moved seats by the conductor so me and my kids had to find any empty seat and sit in it. By this time the train is moving and it's about 15 people still trying to find seats. We ended up in three different rolls how can a mother relax on a 23hr train ride when both of her minor children are in different rows sitting with strangers. Very disappointed how they treat customers traveling with minor children. Sad to say that a few families had the same issue. I would not recommend if traveling with minors . If they're going to continue to overbook trains. read more

Your folks need customer service training. Looks like you hire people who know train regulations but very little about engaging people. This was the train from Charlotte to Raleigh. Female attended act like passengers are children. read more

The train was 2 hours late, dirty, and the wifi was atrocious. Long stretches with no cell service.

Very disappointed with our travel on 8 Empire Builder from Seattle to Chicago 10/21-23. We booked a bedroom so our meals were in the dining room. The Chicken and Steak dinners were terribly overcooked and not edible, along with the empanada appetizer. The bacon at breakfast was also overcooked. The lunches and desserts were good. However, for the entire 48 hours there was an overwhelming smell of feces throughout the entire sleeping car anytime a toilet was flushed. We had our own bathroom spray but it was horrible even with the spray. It wasn't evident in any other car, so at least the dining car wasn't impacted. We complained to our sleeping car attendant, who said she was aware of the issue and had also filed a complaint to Amtrak. Also, the cell signal and wifi is very, very limited/spotty. It absolutely ruined our first experience on Amtrak. On the plus side, the sleeping attendants, Erika and Maxwell were wonderful. Very helpful, friendly and always asking if there was anything they could do for us. We enjoyed talking to them throughout the trip. read more

Presently went to Charlotte by Amtrak. It took 10 hrs.very bad experience. Not comfortable,dirty windows. Even I had Amtrak app we don't get enough information. We returned by flight. No more Amtrak for me. read more

This review is mainly regarding Acela. I've lived in DC going on 13 years now and have had many opportunities to ride Amtrak. Acela is the closest thing to a high speed train in the US. If you've been to Europe or Asia you know their trains can reach 180MPH + easily. They have invested in their infrastructure to make it so. Acela is a good option of you are going North from Washington DC. Especially on the DC to NYC route. It averages about 80 MPH and there is a stretch where it will hit 125MPH. Transit time is 2 hours and 45 minutes. NOTE: the stops are VERY short. You have maybe 2 minutes to gather your bags and get to the exit. The isles are very small so you need to prepare ahead of time. read more

We traveled from Denver to Princeton IL on Sept 11 / 12 , 2024. We booked a roomette because we wanted privacy and comfort. Part way into the trip (middle of the night) the train car smelled like a sewer. They were unable to fix this problem. We along with everyone else in that car, spent the remainder of our trip in the observation car having neither privacy or comfort. When we returned home we contacted Amtrak. This was slightly over $1000 ticket. They offered us a $400 voucher good for one year ( our last train trip was 12 years ago a good trip and why we decided to go again) or $200 cash. We tried to get a report so that our credit card company could help us out but they refused to give us a report. They claim this is fair amount. it is not even the difference between coach and a roomette. They might get you where you want to go but forget about compensating you fairly. I understand things happen but if you want a good reputation you stand behind your company and make it right. read more

I was lucky enough to have a bus run late by an hour and then break down twice. I gave up and purchased a ticket online. I caught a Lyft to the station and asked about taking a train for a different time and was informed that I could get a refund for my first trip by calling Amtrak and should buy a separate 2nd ticket. I did so and was informed when I called Amtrak that it was not the case and I should have stuck with the first or had it credited to the 2nd trip. The employees are either misinformed or just unable to say "I don't know but let me ask my manager what our policies are." To top it off, the ride wasn't conducive for getting any rest or work done. I went to the quiet car and 2 stops later a guy sat down in an aisle seat and watched porn for the next 2.5 hours with the conductor not even stopping to ask him to wear earbuds. Very good look Amtrak, Much success to you. read more

I made an auto train reservation which offered a reasonable discount a month before departure date of September 26 2022. Two days before departure I called in to enquire about not departing due to hurricane Ian which was scheduled to hit Florida in a day or two. My husband and I saw no point in traveling to a state that is a) under emergency b) has immediate evacuations mandated for most of Florida. Incidentally the very next day Amtrak cancelled its auto trains for the 27th and 28th due to the hurricane. The agent who took my initial call went ahead and assured me she would cancel with full refund and that I simply had to refer to my original booking reference number and another booking will be honored at the original booking price (I assumed due to unforeseen weather, and I also assumed that this would be noted on the original reservation). After many calls to Amtrak and finally talking with customer relations I was point blank refused to honor the original price. I was told since I made the cancellation irrespective of circumstances (weather or otherwise) I needed to make a completely new booking at the current available price (which was almost double my original ticket price). Amtrak's website makes mention that it exceeds customer expectation and that it takes into account that life can change etc etc. My experience is that Amtrak is highly inflexible (even with acts of God) and inconsiderate - not to mention being given a inhuman response to a very human experience/condition which was no fault of ours. Excuse us for being obedient law abiding citizens and following a states State of Emergency instructions. I will not book Amtrak ever again. This experience was very distasteful and uncalled for. read more

Cost of auto train one-way suddenly increased $200 overnight even though capacity remained at 50% - exactly the same capacity as the day prior! So seemed like a purely arbitrary increase for no apparent reason. When I contacted AMTRAK, all the service rep kept repeating is that cost is based on capacity, even though I kept replying that there was no change in capacity from one day to the next. She said (abruptly) that is all she could tell me. When I asked to speak with someone higher up who could explain it to me, she refused my request, and also refused to look into it further herself. Surely AMTRAK can do a better job explaining such a sudden sharp increase to their customers. If this is how they treat customers BEFORE they book, I can only imagine how they treat customers once they get their money. AMTRAK just lost a customer (not that they care). read more

We boarded a train this morning (July 1) from DC to Penn Station, NY. I'd taken trains before but mostly in Europe so I wasn't sure what to expect. We purchased coach seats and each had one luggage and one backpack. Our train left at 10:10AM. I wish I had gotten the names of the on-board conductors(? is that the right title) because they were exceptionally nice. The ride was fine and everyone on the train was nice. The restrooms were clean and the dining car had a decent selection of things for a train. Overall my experience was excellent and again I wish I had the names of the crew because they were more than helpful as we stopped for a switch repair that delayed us but we arrived nearly on time for our second leg of the adventure. There was a guy at this station from our train I think making sure we made it to our next leg. He helped another lady as well who was so happy that she asked to tip him. I wish I had thought of that on the train. My only disappointment is that I either left my cell phone on the train (very unusual for me as I've never lost or broken a cell phone in my life and I'm no spring chicken) or someone picked it from me in New York's Penn Station. The second leg of the trip from NY wasn't as nice as the first but one guy did try to help with the phone telling me to contact lost and found and he would too. He seemed sincere. And at this point nearing the end of the nearly 10 hours of traveling, the bathrooms are not as clean as they once were but that's certainly understandable with the amount of passengers. Would I do this again. Thank you Amtrak for hiring such wonderful staff. It made this a pleasurable trip even with the phone hiccup. read more

Amtrak has really fallen down. I used to ride the trains frequently and always talked about how great they were. Now every train is delayed. Staff are grumpy. Twice in the past week the train has been delayed, the cafe isn't open and there is no logic to it. I'm sitting in a train right now that is still waiting for it's new engine. When I checked the status to tell my family member what time I would be home, it's showing that the train left the station with no real information about what we might expect. I won't be using Amtrak again until they can get their act together read more

Tried to buy tickets online. It was a very difficult process as the site didn't seem to be working properly. I tried calling but was put on hold for almost an hour before I gave up. After several attempts I was able to obtain tickets online, but after paying I was informed that I had to wait on line to speak to a sales agent. I sat on hold for another hour to complete the process. Now I received a message that I was supposed to check in 24 hours early. There was no mention of this anywhere. Now I've been sent to sales again where I've been waiting a ridiculously long time and no one will pick up. This is insane. read more

Another pathetic performance by Amtrak. My train leaving Denver was 7 hours late, meaning I would miss my connecting train from Chicago to DC. I politely asked the Denver Amtrak attendant for help. He said: "There is nothing you can do" and "I'm not going to help you." Who are these emotionally stunted people with federal jobs and job security? The whole lot of them need to be fired. This guy wouldn't give his name, but you can see him leaving his booth and then disappearing down a hallway. That same night another Amtrak employee had the whole group of us waiting on a platform for 2 hours, from midnight to 2 am, standing up--there was no place to sit. How stupid and incompetent can these people get? Don't hesitate to file a complaint against these muppets. read more

Amtrak - Trains Near Me - Washington, DC, District of Columbia

I traveled from Greenville station to atlanta. The seats in economy are nicer than first class airline tickets. I was pleasently supprised, it was very clean and friendly! read more

I have ridden Amtrak a couple of times and I have mixed feelings. Sometimes the train is on time and everything is great but then there are times when the train was an hour or more late! You don't have to print out your ticket if you can pull it up on your phone, that is really relieving because I forget or lose my ticket all the time. What I do like is the fact there is free WiFi in the cars. Also it makes me very happy that there are quiet cars versus loud cars because most times I just sleep the whole entire time. Most of the time I have the whole seat to myself because its not very crowded, its just more comfortable that way. But please bring a jacket! it is so cold sometimes! I literally am freezing sometimes and cover myself with anything I can. There is also a snack cart, that I have never used. read more

Amtrak - Trains Near Me - Washington, DC, District of Columbia

Never ever before as I traveled been treated the way I was by a supervisor name Michal. He was rude and raising his voice in from of ppl trying to be little me. Over food, because there card machine wasn't working, he repeated cash only I responded I understand you said cash twice. Then when I said that here come the attitude for nothing then you try to do the right thing by calling nobody can help you and on top of that he treated everybody else nicer that didn't look like me. I hate to say that but it was a bigger difference. So I feel like if you are color I am good luck. Thank you Amtrak for nothing thank you for not helping thank for show paying customer you care. On train 8004 my tick number is DA67D6 just in case you guys feel like doing your job. read more

I love trains overall. Amtrak is divided up into several different sections (the best way I know to put it) for example The Crescent out of New Orleans, Sunset Limited that runs on the southern boarder from New Orleans to California or the Texas Eagle from San Antonio to Chicago. It is a different experience for all of them. The Texas eagle had double deck sleeper cars while the Crescent doesn't. The biggest ease is the app. You can search for a station using the map and book trains. You kind have to know the schedule to book as some stations don't have service on some days. But it's not like a flight where you have ti book it round trip. You can but I usually book one way both ways to make it easier on scheduling. Coach is nothing like what you expect. It's way more comfortable and a lot more room than an airplane. Yea you trade time for comfort and price compared to air travel but it's worth it. You also don't have the hassle of TSA. (Biggest waste that hasn't even prevented an attack) The red hats will help you with your luggage and they actually treat it with care rather than throwing it around. When you boo a sleeper it gets expensive but it also includes each seat that the room can fit plus three meals a day for each passenger. So if you travel in a group and split it it's not expensive. I've been on a lot of different ones and they all have great views and service. I do thin Texas Eagle is my favorite. Although Acela on the east coast is really nice. It's nice enough to book coach for an overnight trip and not have an issue. You basically sit in a lazy boy for the ride. I recommend it being a thing especially if you make it a family event and part of your holiday. The kids will love it. read more

I changed my ticket to get on an earlier train ($55) and the train was 1 hour late. Therefore I waisted my money. Amtrak never charged more for like for like tickets, but now they do. When I bought my ticket, the person should of told that the train was delayed. The people at the gate were helpful and tried to keep you updated. I don't thing I am going to use the train anymore. This is the second time I had train issues in Washington. I just got a email from Amtrak and they gave me a $50 credit on my next ticket. Need to use in one year. read more