Took the train from Richmond to NYC and back, absolutely embarrassing the way the employees treat people and talk to people. I will NEVER ride the train again. Every single employee was a disgrace read more

A couple months ago. Mom's train said track 2 it would be on, which it has, the past few times she has used amcrap. This time, it shows up on track 1, no warning, nothing on the screen, no delay for the train, she missed it cause it was gone before she could get over there. Fix your screen and set up and quit screwing people over. Luckily we were able to get a refund, but still! Now again, today, 6/24/2025. Train arrival time was 4:07. So ive been here since. Mom calls me and said, they just let everyone know, that it won't be until about 6/630. Wonder how many other people are here waiting to pick up there person at 4:07 and now have to wait till 6. Communication is unacceptable. I understand its hot, but it was hot at 9am this morning, before the train even left, couldve been told something then. Terrible Communication, different tracks than said it would be, people missed trains and instead of giving time to switch, they just dip out. Always late and delayed every time she gets the train. I understand things happen, but seems like amcrap needs to assess how they do things and fix them. They've lost a customer and hopefully they'll lose more, with thi ms review. Save yourself the hassle, find another way, amcrap is crap! Only gave 1 star cause its making me, this is a 0 star company. read more

My son Daniel just missed his train tonight 5/14/24 to SC. They were there early and waited where they announced the train coming to, and it was even displayed, but when it arrived, it was on the opposite side of the platform. His grandmother is SO upset she is crying. His grandfather isn't doing well, and she was really hoping for a visit in case something happens. Hopefully, he can reschedule, but his work schedule is not easy to take breaks from. They REALLY need a better system to ensure the information is displayed correctly. Not everyone travels frequently, and it's very confusing to the novice. I hope he can visit before something happens. This whole scenario is frustrating and sad! read more

Fredericksburg, VA Amtrak Station is by far the WORST!!You NEVER know which side of the track the Train is coming and it's not an easy run with luggage to get to the other side. You're just hoping and praying after sitting there waiting, you don't miss your train. There is a screen for the VRE delays, departures-wondering why this station doesn't have a screen for Amtrak to let passengers know the same information plus which side of the track. It would also be kind if they would add a beverage machine. This 'Unmanned' station needs to change. Just awful. No bathrooms, No assistance, NOTHING! Absolutely NOTHING is there. read more

Amtrak - Fredericksburg Amtrak Station - Train Stations Near Me - Fredericksburg, Virginia

See all

The worst train station I have ever been to. Like everyone else is saying there's nobody around to help if you're not sure which side to wait on, no Amtrak monitor, you have to wait outside in the cold and the announcement is always muffled. I've been here many times and realize I need to wait on track 3 when im heading to DC or in that direction. Usually everybody says on the opposite track and they have to rush over last minute. From now on I'll just stick with VRE it's more organized and cheaper. The Amtrak train itself is nice and usually reliable read more

See all

Train arrivals over muffled audio system (1 announcement? seriously nobody knows which side North and South bound trains are arriving/departing More expensive than airfare bad service (clueless conductor) Typical of government funded projects....let it go out of business already.... read more

My poor granddaughter is waiting at Fredericksburg in the freezing cold with her two babies for Train 97. No where on her ticket does it tell which track the train will be on, and no where online can the information be found. No train employees available to assist. No station building in which to find some warmth. This system certainly leaves a lot to be desired. No wonder ridership is low, and it is costing more than $1,000 for this trip. Unbelievable. read more

This station is unmanned. What that can mean is that you can be waiting basically outside for a late train in freezing cold or blistering hot. Also, we have been there on more than one occasion where the side of the track the train is coming in on changes and you absolutely cannot hear the announcement. People have to then go down steps or a long ramp, under the tracks, and back ups steps or a long ramp while being concerned the train may leave without them. Unlike at other stations that I really like, boarding and disembarking at this one can be more difficult. I have seen conductors putting people on the train in the front and then the passengers having to go several cars back with the train moving, having to take their luggage with them. I have also seen conductors make business class passengers walk from business class through a couple of regular cars (again with no luggage help) to get to a door in coach class because that was the only door the conductor decided to open to let people out. There is an elevator. However, I have never seen any other acommodations for people with disabilities made at this station. While that does not mean there aren't any being made, if you need accommodations of any kind I would strongly suggest that you make sure they are available before getting on or off the train at this station. read more

Even with the (recent?) addition of the screens that tell you what platform your train is coming on, mine was still wrong. I checked the screen when arriving to find that my train was on track 3. After waiting on track 3 for my train to arrive, I find out (as the train is arriving) that it is actually on track 2. So, with Fredericksburg being the way it is, I quickly make my way over to track 2 to make my train. That screen did absolute nothing for me. read more

As I stop at station after station heading home I realize that I am correct. Fredericksburg train station is the worst. Every other station has electronic signs with information for passengers. I wonder if they even have speakers that you can actually hear which track to be on? A sign shouldn't be that difficult to provide! read more

My biggest issue with this station is the hard to hear announcements or at least a sign to determine what side of the track the train will arrive on. One of the more recent times I boarded there, I damn near missed my train because it was on the opposite side of the platform. Thankfully, they were offloading a passenger in a wheelchair which gave me and two other passengers time to haul ass across the building to make it to the train on time. There's a TV there that VRE uses for their arrivals/departures, so I'm surprised Amtrak doesn't have that info on the screen as well. Hopefully soon, Amtrak will start serving the newly-built Spotsylvania station which VRE also uses, that would be a hell of a lot more convenient. read more

I agree with the reviewer who said that hearing announcements is difficult at this station. Not only that but we were originally told our north bound train would arrive on one track, then the barely-audible announcement said it would be on the opposite track so we scurried there with several other patrons. Imagine our chagrin when the train showed up on the track at which we were originally waiting, causing us to scramble again down a flight of stairs, across the length of the tracks and up another flight of stairs. Fortunately the train conductor saw the activity and the train did wait until everyone got on board but it was a chaotic mess getting to that point. Surely Amtrak can do better than this. read more

This was my first time riding Amtrak and it was the absolute worst experience in my life. I will never recommend AmTrak to anyone. I had a meeting in Newport News and I decided to ride the train since I heard it was so convenient. First there is no station attendant at this location to help. There are also no signs to tell you which track to get on and wait at so you have to guess and riders were left to decide amongst one another which is the best side to be on.I left the station in Fredericksburg and the train was an hour late picking us up. Got to Richmond and they were having some kind of tracking and signal issue so that was an additional delay. I ended up getting off the train in Williamsburg and catching a cab so I would make my meeting on time, otherwise I would be late. The staff was not very attentive but I guess they had their hands tied. Made my meeting with 2 minutes to spare (thank goodness for the cabbie breaking the law to get me there on time). After the meeting I went to the Newport News station after eating and it was dirty. The train boarded late and we got back to Richmond almost 2 hours late. It was terrible. When I went to go back to the Fredericksburg station in the evening, it got there an hour late. My suggestion is if you are not in a hurry for days, then it may be ok, but if you are a stickler for time like I am then its your worst nightmare. I thought by riding in business class, there would be some amenities, but that isnt the case. The seats are just like coach but you get complimentary coffe, tea, soft beverages and juices. No real benefits here. Amtrak touts itself as a better alternative to car and plane but dont believe it. It was a horrible experience. read more