One star is too generous. The DirecTV service in NYC is ridiculous, the service techs never show up. They are great at scheduling a service appointment and blocking a three hour window. This is followed by no contact and is remedied by scheduling another no call, no show appointment. If there is an Olympic Medal for poor customer service they get the Gold..... read more

Since we moved to Richmond in June, based on the coutnless times we contacted Amtech to set up our service in the apt building, 0 stars I will give! I have no idea why anybody wants to work for this company. The customer service never takes responsibility looking into the issue. They blame each other. I have a tech guy arranged to come within the time frame of 12pm-2pm. He left a voice message at 12pm saying that he would show up at 12:20pm. But he did not show up at all. I waited the entire period. The customer service told me 6pm is the latest time for service. What a ridiculous company! Having all these non-local customer service people who have no idea what the customers are complaining about. All they do is to confirm your email number alphabetically. What a joke! read more

URGENT PLEASE READ: If you are considering an apartment that has Amtech Communications/Sapphire internet consider picking a different place. The connection is not consistent. Obviously it works well sometimes but at seemingly random times it will drop out completely or be very spotty. Sometimes we can't even watch Netflix at night after we've disconnected everything from the internet. It's very important to know as a potential costumer that if you work from home, enjoy streaming regularly, playing any video games, etc. you can not expect consistent internet connection. read more

I don't understand how they are still in business. At this point I'd rather just have no WiFi, the stress using amtech is just too much. For starters the internet service they provide is choppy, it has never stayed consistently connected to my devices. Secondly, the WiFi always seems to go out on the weekends for some reason. I wish I could get a refund and never have to think about gigamonster ever again. I will NEVER move into a place that uses their services, again. read more

Amtech provides the internet service for my apartment buliding which includes internet in the rent. The included package is 25 mbs (though you rarely actually get those speeds. The probelm started when I wanted to you upgrade my service to 100 mbs. The cost is 60/month (steeper than most). I called in Dec 2018. I was told a technican would contact me in 24-48 hrs to upgrade the service. I finally got a call 7 days later. The gentleman was rude, short, and kept me on the phone for 30 mins asking me to continuously unplug and plug in my router so he could find my connection. When I asked if had it and needed anything further as I needed to leave for work, he stated "no all set." I tested my net speed several times of all times of day and night subsquently and it never pulled more than 40 mbs. I assumed (based on the speeds and his attitudes) that he never finished the work. Flashforward to Jan and my reciept of a bill for $125.79. I called that evening (the bill arrived at 9:04 pm) and no one answered (they claim 24/7 customer service). I both waited on hold (with constant message of "your wait time is 1 min" and did the requested call back when option. I did not recieve a call back. I reached out the next morning and got an answer. The gentlemen informed me it was being "elevated" and marked priority. He also indicated that even if the service had been done, the bill was incorrect as 2 months should not yet be due. I receieved a call at 4:20 pm from a tech who said her records showed I was never upgraded. She then asked for my MAC address (both times the sales reps say a tech has come to out; yet both times I was told they could do it with just my MAC address-I have no clue why if a MAC address is all that is needed, this has to be 2 seperate processes or why the sales reps say someone has to come to the unit). I informed her I was at work (as most are at 4:20 pm) and I would call her back. She gave her ext. I called back ar 4:42 and no one answered and it appeared I had been given the wrong extenstion. I then tried several extension between 4:42 and 4:49 leaving various voicemails as no one answered (their stated office hours are 8-5). I then called back to talk to the main customer service line to figure out why I was being charged for a service that was never completed (promises of services plus not completing the service but charging for the service=fraud btw). I asked to speak to a supervisor but "none were on the floor." Yes, I was told not a single manager or supervisor to be found. I was placed on hold again while was attempted to be located. The call was disconnected. I then recieved a call back and was so frustrated with the incompetence and poor customer sevice, I said that I no longer wished to even bother with the upgrade and to zero out the charges. I was told I would recieve a confirmation call of the charges being removed approval/confirmation and it was being "elevated to corporate level." Despite the above, I got a call in the morning from the tech leaving a voicemail to get my MAC address and saying she "was hoping I had called by 5" (1. I did call by 5 and 2. clearly they had not gotten the notice that I no longer wish to upgrade). I am still waiting on my "confirmation call" regarding the zeroing of my charges. My opinion is: 1. If their are the provider for your service, don't waste your time on the hassle of an upgrade. 2. If you are a property, find a company that does better by your residents than this. read more

If you are someone who uses internet to stream or game anything (YouTube, Netflix, minor PC gaming - even hard-wired, etc.), please do not move to a place with Amtech. I over pay for 50Mbps and often get throttled for 2Mbps to 10Mbps. The support is not helpful and a technician takes about 2 weeks to come out. They have to schedule a time multiple days later to speak with a manager. And when leaving a 1 through 10 review after calls, they don't allow you to input "1" - it's considered invalid. I love my apartment complex, but this internet in unbearable. read more

Avoid ANY apartment or residence that uses their "services". MULTIPLE issues, rude customer service that literally lies or hangs up on you. My apartment complex switched to a different service after the nightmare experiences we had. However nice the place you're moving to, it just won't be worth it if you have to deal witch "scamtech". Abysmal service and awful customer service to match. read more

I wish I could give Amtech Communications negative stars. Do yourself a favor and do not go with Amtech! They may be cheap, but that's because their internet and customer service sucks! They lie and relay wrong information! And the supervisors are extremely rude! I have had this service for 2 years, and have made my payments on time! But whenever I run into an issue, Amtech representatives and supervisors treat you like shit and don't fix the problem! My experience: I called customer service to upgrade my payment method. The representative couldn't find my account even though we have been with them for 2 years. Instead of escalating the problem, the representative asked if we wanted to create an account. I told him no, as I already have an account and have been paying for it for the last two years. I asked to speak with a supervisor instead... The supervisor answered the phone and asked for my credit card information. I was confused to why the representative couldn't find my account and to why the supervisor never verified that he found my account but was already asking for my credit card number. When I tried to ask him the details of my account (because the rep couldn't locate it) he became angry and rude. I gave him my card information anyways... A month goes by and they charged my old credit card instead of my new one! I called customer service to explain why I was upset. The representative took my credit card information (once again) and promised that I would be billed on my new card on the 7th. Well now it's past the 7th, and my credit card still hasn't been billed. So I called them back, and there is no supervisor to talk to. My problem hasn't been fixed and this isn't the first problem I have had with Amtech Communications. Do not let Amtech's cheap price and "fast" internet fool you. Go with a service that actually fixes problems and cares about its customers. read more

Even after reading all the reviews, I thought I'd give this business the benefit of the doubt (bad idea). Like others, my apartment complex provides free internet through this company. I opted to upgrade to an advertised 50mbps package at $29.99/mo. Welp, after over two months of being charged for this service my internet is still at the provided ~10mbps. Each time I've called I'm told that it will be resolved immediately - it is not. Today I cancelled the subscription and will be talking with my leasing company about other options... read more

I already called you one month ago for cancel, that I would like to cancel, because you charge during 2019 overcharge, 13 payments, I called in many opportunities only a allow for leave a message, never returned my call. please return my money and cancel the service maria mobley mariaesthermobley@hotmail.com read more

Absolutely unprofessional. The appointment for equipment installation was between 12pm and 3pm. No one showed up. Customer service cannot find out the estimated time because they cannot get into contact with the technician. What a joke for a tech company! read more

3/8/19, Amtech responded to my BBB complaint and issued a refund. This is their response: "Amtech merged with another company so our system migrated into another with the new company, this did cause some issues in the system with some accounts. We apologize for any inconvenience and have been working to get the accounts corrected. This customers subscription was cancelled, A refund was issue in the amount of $*****, our system will not allow for us to do multiple refunds in one day so I issued a refund today for January's payment of $*****. This corrects the charges and verified subscription was cancelled." THEN, on 3/21/19, I received another invoice for service period 3/27/19-4/26/19. Problem doesn't seem to end... read more

worst internet service ever, and i have lived in a rural area with only satellite internet, so that is saying something. the service is spotty, too slow to stream video, and randomly drops... good luck contacting customer service. thank god Verizon Fios is available where i live now. The service is so bad that i was going to end my lease if my building didn't offer other options soon. read more

They take over two weeks to call you to set up an appointment. Their high speed internet is three times more expensive for a third of the speed as comcast, if you can get it. The agents on their phone call worse then useless and good luck getting any technical support over the phone. You wont get any of the speed they promise and when asked about it they say they provide service 'up to that speed at non peak hours'. They offer theoretical speeds but give you a you a average speed of 1/3 of that. If you only can use this ISP I recommend moving. If your looking at an apartment and this is their ISP provider look litterly anywhere else. read more

I live in Norfolk and the apartment complex uses Amtech for their internet. I also pay the extra $60 for their upgraded internet service. My experience has been abysmal with this company. It is a good day if we get 30mbps and there are times where I get 0.5mbps for days at a time. I am writing this with speedtest showing 0.5 mbps right now and I am surprised I can even leave a review with how awful the internet is. I recommend avoiding apartments that use this internet provider as their customer service reps are useless as their internet service. read more

Possibly the most incompetent people you will ever interact with. 4 calls-1 hour each in order to get a cable box set up. Avoid any place that uses them if you know whats good for you. read more

The most incompetent, unhelpful, worst customer service ever. My experience has been nothing short of frustrating and disappointing. I have missed telework and doing other online duties due to my units Wi-Fi not working properly. I was told that the Wi-Fi should be working and all I needed was a router. On Friday July 26th, I informed amtech that it was not, the rep said they updated my address and it should be working. All weekend I continuously called only to be placed on hold forever. Monday morning I finally reached another rep who was yet again no help and only told me to reset my router. She reconfirmed my info an that it should have been working upon arrival. I went to work came home and still no Wi-Fi. I called and spoken with a gentleman named Douglas, he supposedly set up and escalated ticket for me to have a tech arrive at my unit Wednesday the 31st at 7am. At 645am I called to confirm that the tech was still coming as I needed to log into work by 730/8a. At 733a I called amtech to see what waa going on only to reach a man named Douglas who stated he wasn't the Douglas I spoke to before and he couldn't find my ticket for assistance. I was livid, at this point all the techs had given me the run around and were being inconsiderate of my time, patience and livelihood as I made it clear I have to have Wi-Fi in order to complete work duties. I asked for a supervisor but of course none was available. A 2nd ticket was supposedly put in by Robert, I've yet to receive a call back or any further communication. This place sucks. read more

Everytime they "upgrade" their "system," expect to lose service and have to spend hours with customer service before they admit that it's not a technical issue that one can troubleshoot but something they've done wrong from their end that will take even longer to remedy. For over five years I have suffered through their poor service and empty apologies as resident of a property that refuses to change providers despite residents' complaints. Frustrating because the fee is part of my rent yet I don't get the benefit of service for that fee. If I could give them minus five stars I would. Their service should be free it's so bad. Hyperbole? Hardly. Read the other commenters; I'm just joining the chorus. read more

If I could give them negative stars I would. I have Amtech through my apartment complex, I assume so they can advertise internet as a package with rent while still profiting. Before I get into it, I implore you, if you're moving into an apartment complex ask what the ISP is, if it is Amtech DO NOT MOVE IN. If you need the internet for work, or for Reddit, do not move in. Amtech exists and is terrible because that apartment complex will refuse to hold them accountable because they were just the cheapest option, and they can say it is not their problem. With no accountability everything I'm about to go into will happen. This review won't improve their service, because nothing will, but hopefully I catch at least one person before they get stuck with this for a year. I week before I moved in, I called to create an account to upgrade from the base 5UP/5DOWN. Their technician informed me it would be done by the time I moved in the end of the next week. I moved in, and was still getting 5UP/5DOWN. I called back and my account did not exist on file, so I had to restart the process because the technician I spoke with the last week did not actually input anything into the system. Was told this would be escalated immediately. Waited a day, called back for a third time, was told the change was made, but was still getting 5UP/5DOWN. They scheduled a technician to come out, who did, this contractor has been the only positive. He came in, plugged his laptop into the wall, and we were getting the speeds we had requested, great! He left, we plugged our router back in, same issue. We determined this was an issue behind the wall because any laptop/workstation device plugged in worked fine, but any router we plugged in did not work. Here's where the fun began. My roommate and I over SIX different phone calls "opened" and "escalated" tickets because of this, and every single technician told us because we already had a technician on-site the issue was resolved and there was no possible way there could be any issue. The ONLY reason I got this resolved was because the contractor had to call to get let into the building, so I was able to call him directly and talk to him about it. We decided the only way to get them to listen was to say our internet was hard down, which I did, and after imploring that I was unable to access internet while working from home in the medical field during a pandemic, that I would be receiving a call in 24 hours. 24 hours later I finally got a call back, and the contractor came out, and after he escalated three times and spent an hour convincing three of his coworkers they have to do their job and there is a problem, someone finally fixed the problem. We now have 70UP/70DOWN about 50% of the time while paying for 100UP/100DOWN. On top of all of this, the first three months we did not receive a bill either in the mail or electronically. I called multiple times, they told me I owed money, and sent that to me via email, but I never received it. We verified my email address, they offered paying over the phone, I refused given how unreliable they are, and I would also like to see my bill before I pay it. Months pass, they "upgrade" their billing system, I finally get a bill. The bill includes late payments for the months I never received a bill previously for, those same months I called myself and asked for a bill. Same dance here, we're on call number FOUR, to try to resolve the billing issue. After call number three of no support I decided screw it, I'll just pay the late fees, but the billing portal doesn't work and I cannot pay. They are now threatening to cancel my account, while simultaneously not responding to any support requests, while also literally being so broken I can't even give them my money when I try. Do not move anywhere AmTech is the ISP, I don't care if you have a view of your favorite cities skyline from the place. Don't live there, if the people you're signing a lease with are willing to cheap out this much on the ISP, they are going to cheap out with everything else too. read more

Watch out for any apartment complex that uses this service. They have HORRIBLE customer service. Do not depend on the auto pay service to work. They will not deduct the money then cut off your service then delay restoring your service due to their "protocol". If you plan on calling their customer service, do not depend on accurate wait times to be announced. This company has no business providing internet service. read more

Extremely Poor Customer Service. You call their customer service, they talk but they do not get anything done. I talked to them about disconnecting the service but I still get billed for it. I sent them email through their website. When I went to sent the feedback on their website I was not able to leave the above feedback. Lacks accountability. read more

this is the absolute worst wifi company. they rescheduled on me twice with out warning. was waiting for my technician and when i called to ask where he was, they said it's been rescheduled- for the second time. they have horrible customer service. please stay away!!! read more