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    4 months ago

    Terrible experience. Didnt pick up on time and customer service tep was unhelpful and rude.

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    8 months ago

    Round trip experience was worth the price ..I know now who the pick for my next round trip vacation

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    2 years ago

    Great customer service to and from the Cancun airport. Will recommend and use in the future

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    Page 1 of 2

    Review Highlights - Amstar

    We booked them through our travel agent for our trip to Cancun paying extra for private transportation.

    Mentioned in 2 reviews

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    Happy Shuttle Cancun - Broken front bumper and headlight

    Happy Shuttle Cancun

    4.0(191 reviews)
    2.9 kmSupermanzana 2

    We used Happy Shuttle based on great reviews for airport shuttle service during our trip to Cancun…read more They didn't disappoint. They were easy to spot upon leaving the terminal upon arrival. Those holding the Happy Shuttle sign notified the driver, who arrived w/in 10 minutes for our journey to our resort. Upon arrival, we chose a pick up time for our hotel pick up at the end of our vacation. Later, after thinking about it, I wanted an earlier time (just in case). I messaged them and they quickly responded and said changing the time was no problem. On the day of pick up, they arrived 10 minutes early and we got to the airport without any worries. Both trips, we had booked a private shuttle. Each time we had a nice van with more than enough room. Price was extremely reasonable as far as I was concerned. If we do ever go back to Cancun, I wouldn't hesitate booking them again.

    Our flight was delayed 4 hours, and we were still expected to wait at the airport for over 6 hours…read moretotal. That's simply not reasonable. I was told there were no other drivers and no flexibility the entire day which to me doesn't sound normal. While I understand policies exist, good companies know when to make exceptions. A partial refund or even an effort to find an alternative solution would have made a big difference. If you're truly that busy, partnering with another service should be an option. One or 2 calls could be make to make a customer happy Instead, there was zero effort to accommodate the situation. We had to wait for your drivers because you said there was an accident by the airport earlier when we arrived. This was booked by my brother, but I normally use another company USA Transfer & my experience they are more customer friendly. A side note we were staying in Club Med 17 min ride to Airport & for sure where many of their drivers drive thru, If they wanted to assist in anyway.

    Photos
    Happy Shuttle Cancun - Happy customers

    Happy customers

    Happy Shuttle Cancun
    Happy Shuttle Cancun - Small car instead of a van. Untidy and small luggage space.

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    Small car instead of a van. Untidy and small luggage space.

    Canada Transfers - Jacob was great!

    Canada Transfers

    4.5(75 reviews)
    0.0 kmRegión 92

    Extremely disappointed in this service. Our flights were cancelled, and we asked to be taken to our…read morenew hotel in Cancun on the way to the airport from Playa del Carmen. We also requested that they simply stop at the hotel on the way to the airport, and they flatly refused to add it as a stop. Despite the hotel being only 7 minutes from the airport, they demanded an additional $65, claiming it was a "new service." This was unreasonable, especially since we were not asking for a separate trip, only a stop along the existing route--not to go to the airport first and then be taken to the hotel. The driver was not the issue at all--drivers are clearly restricted and monitored by GPS. The problem lies entirely with the reservation staff, who were rigid, unhelpful, and unwilling to offer any solution. They even claimed that no manager was available, which is both inexcusable and highly questionable during peak season. This was an overpriced, inflexible, and poorly managed service that added stress to an already difficult travel situation. I would not recommend this company to anyone expecting reasonable customer service or flexibility.

    We travel two weeks ago and paid for a private transfer but was forced into a shared ride due to…read moreoverbooking. No one was waiting at the airport and we had to stop at several hotels. They said a partial refund would be given but never was and they never responded to my emails, texts or calls. Do not recommend.

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    Canada Transfers
    Canada Transfers
    Canada Transfers

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    Amstar - airport_shuttles - Updated June 2026

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