Tuesday June 5th, 2:00 hour. Went in and purchased my gas and allowed my son to purchase a .79 icee because they were on sale. When my son went to pay, the lady employee told him it would be $1.39. I clarified that he bought the one on sale so it couldn't be $1.39. The lady employee then told me they were no longer on sale. At that time another lady employee comes up to also tell me they were not on sale anymore. That would have been fine, except for the fact that it was still posted on the machine; .79. The second lady employee then proceeded to ask me to show her, so I did.
"Here's the sign that says 32 oz. Icee for .79"
The lady employee tears the sign off and proceeds to tell me, "There's no sign now, they are not on sale".
Normally I am a very passive, polite, friendly person, but this was totally uncalled for! I told both the ladies that they had to honor the price; this was a simple oversight on their behalf and they had to at least honor their mistake on my behalf. The second lady employee proceeded to tell me that there was no sign, therefore they did not have to honor anything and that I still needed to pay for my $1.39 icee! Needless to say, my son left with no Icee, but later he will get his Icee from the Chevron gas station over on Oakdale Road, they are genuinely the nicest people!
Never have I received such rude and horrible customer service! I felt so bad for my son because he was just standing there in the middle of this. Needless to say, I will no longer be stopping to get my gas at this gas station and I will most definitely be looking for the corporate phone number for this AM/PM. read more