The service was more or less acceptable until we were nearing the end of our need for the storage space. We had arranged for automatic monthly payments, but Ample changed their system and when our credit card payment did not occur, Ample sent us a nasty letter accusing us of late payment. We updated the record that their system change deleted. The main issue was Ample taking control of our unit prior to the end of our term. Paid through the month, at mid-month we gave Ample a heads up that we would be vacating the space and still had a couch to move out of the unit. The individual on duty replied that the unit was ours through the end of the month and gave us a letter to that effect. With a week left on our final month's rental, we returned to move the couch out and found the unit opened with our couch in it. We noted our dissatisfaction at finding our unit opened to the manager on duty. The manager initially responded that he could not have left the unit opened because he did not have access to it. Since the unit was locked via Ample's automated keypad we noted that he did have access to the unit. He then stated that, "Oh yeah, I was going to get rid of that couch." We responded that we had the unit rented until the end of the month and that Ample should respect our contract. He laughed it off. Warning be careful what you tell them and when or they will take your stuff. Seems to be a way for him to make a little extra money-pretty poor. Not a nice guy or place to store your stuff. read more
