Fantastic customer support. A bit different from past experiences where they did an assessment on…read moreyour bike and recommended service or replacement on about 10 items that you felt were just fine. Then you had to text back 'only do this and that'. I did not like that green eggs and ham. Anyway went in asking that my headset be greased expecting the same as above. Mech put it on stand, greased it up reassembled and said anything else- said no what do I owe you? NO CHARGE. So I tipped him. Your results may vary but If you go and get similar treatment give em a big tip. Awesome!

I was searching for a beginner's mountain bike and had gone to two big box sporting good stores…read morewithout any luck or help. I had looked up local bike shops the day before on Yelp and remembered Criterium had great reviews so I said to myself, "I have no idea what I'm doing. I need help" so I went to Criterium. I'm so happy that I did! I walked into the store, and within one minute, Tom came over to ask if I needed help. I told him what kind of rides I intended on doing and my budget, and he showed me all of the available options for my height/size. He was very thorough and explained the breaks, gears, and features on the bikes. He adjusted the bike before I took it for a test ride, and again before purchase (I also added a kickstand and a water bottle holder). I loved how the service wasn't pushy at all, and he was honest about quality and ride. It was nice having help the entire way through the process. Highly recommend Criterium. Will be back for my husband's bike service as well as future tune ups. Additional note: I took my new bike for a six mile ride when I got home, and it met all of my expectations. I love the aesthetics, and it rides great! Def the nicest bike I've ever owned.

I went in for the first time yesterday to find a youth helmet for my child. The staff were really…read morefriendly and helpful. They helped us find the right helmet and helped adjust it for my child. The shop is small but they have a lot of products and everything is clean and well organized. Plus they have a very cute shop dog who greets customers!

Went in fully expecting to drop my bike off to pick up later. I had attempted to adjust the front…read morederailleur and had it all goofed up! To my surprise...they said let me take a look at. In 15 minutes...and $35 (while I waited) they had me all straightened out and on my way. Bike works perfectly! That is definitely 5 plus stars customer service. I will most certainly be back!!! Thank you very much Teds Bicycle.

Fantastic service getting my new bike set up just how I needed it. Friendly and knowledgeable…read morestaff. I'm a beginner Mountain biker and they patiently answered my questions without being condescending. They helped me find a few upgrades to start and didn't over pressure me to do more, yet let me know some things that might be good in the future.

Classic small business experience. They greet you when you walk in, ask if they can help, and point…read moreyou in the right direction. You don't have to be a bike enthusiast to like this. I brought my daughters cheap bike rim in and they helped me the same as anyone else. Highly recommend.

Waited around for someone to help. One dude behind the counter was clearly frustrated that he was…read moreworking. I wanted a simple chain, but the grumbling was so off-putting that I just left. Made it to the back of the store and out in 20 mins with no contact from anyone. Shame. Used to be a good place.

From the moment I stepped inside I knew this was going to be my go-to bike shop. The owner is…read moreextremely helpful, nice and his prices are reasonable. He took the time to explain what needed to be done and the reason why. Great prices and great service means I'll be back in again and again!

I what's liked this place, but the more I come the more I am impressed. The service center is also…read moregreat!!

Took rear wheel in for freewheel hub repair, rebuild or replacement. I was told the pawls were…read morereplaced and wheel was ready. When I got home and attempted to remount the wheel, it would not align to slide into slots. The hub had obviously been reassembled wrongly and was out of alignment for rims to brakes and for hub assembly to slots in stays. So, my confidence in Pro Cycling being damaged, I took the wheel to another shop for correct reassembly. I feel there was poor quality control confirmation for the work at Pro Cycling.

Always purchase the warranty. I purchased a bicycle on July 4th and within a couple of days riding…read moreit, the rear tire popped twice. The staff at Colorado Springs Bike Shop were able to determine the cause and replaced the rear tire for me. I am satisfied customer. I am going to be a repeat customer at Colorado Springs Bike Shop.

Buyer beware and good luck getting a Aventon bike from this bike shop. They gladly take your money,…read morebut don't communicate anything and clearly are limited in their ordering abilities. Read on to learn more.... We came in to try and test out some e-bikes, but were not able to test anything as they have very little, to nothing, in stock. "Everything on the floor has been sold" we are told. Pretty much a don't touch kind of vibe... Kind of cold, but I get it, other peoples orders. We ordered 2 bikes anyway and paid $1000 to hold our place. They need the money down to help with order costs I was told. As we were ordering, I spoke about the tax rebate program Colorado is doing. The guy mentioned it was a rough burden on them as they had to front the cost and they had no ability to pre order any inventory. Explains the no-go on the test drive. I asked when we would get them and they said they get priority over ordering directly from Aventon's website, so about 3-4 week plus one week to build it. After waiting almost 2 months we call to find out where our bikes are as we have heard nothing from them. We were told they have have not even been ordered due to being out of stock?!? We were then told we will need to wait at least another month, or more, and that's IF they can get our order in. I get on Aventon's site and it says both bikes ARE in stock (Size and color), and will be shipped in just over a month if I order now. (I also checked a month and a half ago, when they were both in stock, and the site said I would have already got them from Aventon.) When I pointed that out trying to understand their process, they became oddly defensive and started to give are reasons why its bad to buy directly from Aventon, better to buy from them, you don't get the CO tax rebate from the website, and you need to wait. Very much a HA HA ,checkmate Mr customer kind of vibe..... So we sadly canceled the bike order and went elsewhere empty-handed. I guess we lucked out as I just saw Aventon increased their prices $200, as announced on their social media accounts, "due to ebike tariffs and increase in ocean freight". We had no documented price guarantee from anyone when we "ordered" the bikes, so we would have had to pay that increase. 1 star for a very disappointing experience.

The Bicycle Experience finished my second bike tune (road and mountain bikes) and they are both…read moretotally dialed in! Great work, but they do have a wait list usually about a week or two. It's completely worth it though!. ‍

Hands down, the best bicycle shop in Colorado Springs. I have moved around quite a bit, being…read moreActive Duty Military and have always compared every other shop to BX. No shop has ever really summed up to this LBS. Todd, the owner, has always maintained a good relationship with the rest of the community and is genuinely interested in keeping bicycle culture alive, no matter where you purchase your bike. Swing by and give'em a shout.

Ascent Cycling should be the industry standard. From their speedy, accurate repairs, to their…read moreexceptional customer service. Take notes, rinse and repeat.

Well, do not bring your bike here if you wanna be made to look like an idiot or at least attempted…read moreto these guys are terrible especially as a little guy in the back who tried to tell me I don't know when a bike tire is flat or not

Another review: Wanted to give this place another shot…read more Started booking online and after going thru all the info pages I got to the checkout page. All of a sudden there was a $90 Service Fee! After much texting back and forth it was mostly for tips. So I asked "does this mean we are not expected to tip our guides?" She said, that the guides only get $2-4 of that. The rest goes to other locations. What other locations?? I'm tipping people that I never even see or deal with?? WHY isn't that cost shared UPFRONT? Just show some honesty please.

Words cannot express how IMPRESSED I was with this tour! I did the Gold Camp Road Tour and it was…read morethe bike ride of MY LIFE!! The drive up was a bit bumpy but the driver had phenomenal driving skills. I definitely wouldn't have been to able to do that myself. David was very knowledgeable of the history of the area and took as many pictures of me as I requested. He was very nice and made my tour one I'll never forget. I definitely will be booking next time I'm in Colorado. FIVE STARS!!!!! I'd pay double the price for that experience again. Thank you guys! Water/snacks were provided and I didn't want the tour to end! If you want a unique experience away from the all the touristy areas, GOLD CAMP ROAD is the way to go!

While this REI is a bit small, the store itself is wonderful. The selection is bigger than you'd…read moreassume. Everyone I encountered was friendly. I actually came here to get some ideas for hiking pants I want for Christmas and am so glad I did, I got one added to my list! We aren't online shopping this year so it's perfect!

I've been a member for awhile. This location is good. It might not stock everything but the sales…read morepeople are nice.