The people who work at this Chase branch are great. Everyone I've dealt with has been friendly,…read morehelpful, and genuinely seems to care about customers. The bankers take the time to answer questions, explain things, and make you feel welcome. My issue is the wait times. It seems like almost every time I come in, I'm waiting 15-20 minutes just to get helped at the teller window. When you're stopping by during a workday, that can be really frustrating and throw off your schedule. I get that building relationships with customers is important, but there have been plenty of times where employees are chatting with customers while a line is building up behind them. It feels more like a staffing issue than an employee issue, because the staff themselves are always nice. Chase really needs to have more people available to help when it's busy. If the wait times were improved, I'd have a much better experience here.

So after hours ATM run. This branch has 2 ATMS 1 outside & 1in the vestibule. The vestibule is not…read moreopen 24hrs. The outside ATM has sun damage to the screen and could be difficult. $5 & $20 available. No drive up. The branch its self is newer and sits in a Stater Brothers market center .

I've been a BofA customer my entire life. Lots of questions over the years and today I'm asking:…read moreWhy is our neighborhood bank not open at all on Saturday? For change (for instance 50 $1bills), large withdrawals, etc, we must use our own bank, yet not available Saturday (even 10 - 2) here in Grand Terrace. BofA is making $$$/profit hand over fist, not servicing its clients well w not even a few Saturday business hours.

I been attending this bank ever since it opened up with its new hours. All previous times tellers…read morehave been kind and very much helpful. But today. The lady during morning shift was so rude and seemed very distracted during my transaction, Didn't ask me how I wanted my money cashed and I had to direct her, Looked bothered that I interrupted her counting and made a ugly face when I asked her to break some big bills for me. I know life sucks lately but your job is customer service lady, Do better. I'm sure they pay you enough to put up a front n smile more often. You can go back to ur shitty attitude after work if u like!

Bank of America is acting like a small branch. It is ridiculous that they have a manager at the…read moredoor just to tell you that no one can help. How about doing some work yourself. Too many locations are hiding behind the Covid excuse... Covid do not choose for your location to close. The corporate bean counters did. Open back up, use Covid protocols but don't lie to the public telling them that we don't have anyone to help you because of Covid while I can see 2 managers at the location! Been with this bank over 40 years and highly disappointed with how it is choosing to NOT do business.

Because of covid there are so many bank of america locations that are closed, it leaves the…read morelocations that are open with a huge line. People waiting outside in the heat all the way around the building. It is horrible this branch and others that are still open are ridiculous. This experience makes me want to change banks as soon as possible.

This bank is small and cute but their customers servant, absolutely wonderful. I would highly…read moredefinitely recommend this place to Bank.

I only come to this bank because the landlord uses this bank only for rent payments. They take…read moreforever to assist you when you get here. No one will be in line and you will be stuck waiting 10-15 minutes, there are typically two tellers on staff at a time. It appears as if they predominantly serve Asian clients. Only one teller seems to be non Asian, he is super nice and I appreciate when I get to work with him.

I have been banking at the Grand Terrace CA office for a number of years. Yesterday I needed help…read morewith my checking account and the manager was very helpful. She went out of her way to help.

If I could give this place less than one star, I would! They're always short staffed! THE WORSE…read moreBANK EVER! I'm closing my account!

Needed to do a deposit and transfer money. Thank goodness I could do it from the ATM because it…read moremade it more convenient. I don't usually come to this Citibank because of the location unless I have someone with me. But I have to go to the Dino and it's closer. This branch does not have a drive thru ATM so it requires you to get out of your vehicle to complete a transaction. The parking here isn't the greatest either. Especially if you have large vehicles. It can feel tight and crammed on the side near the ATM. Outside of that, it's ok. I feel like the tellers move a little slow sometimes and they're not staffed well at times.

Horrible online customer service. I had a fraud alert and contacted them on a Friday afternoon. The…read moreagent said they'd need to cancel my card and freeze my online access. I told her no, that I'd lock my card and unlock as needed till I could get to the bank on Monday. After I got off the phone, I went to lock my card through the app and she disabled my access anyway. I had to get off work to make it to the branch before they closed and withdrew cash. Called back the customer service to order my new card because the branch doesn't do it, nor give temporary cards. Over another hour completing this task. Finally, card ordered and I received it Monday. I activated the new card and called customer service to reinstate my online access. Later that afternoon, I went to the grocery store only for my card to decline. I step to the side, and once again call customer service. The first agent I get, I state my issue and he tells me I can't use this card because it has a fraud alert. I begin explaining to him that was the previous card and I just received this card today. He interrupts me and tells me to quit talking and to listen to him. I could not believe how rude and disrespectful he was. I told him I wanted to speak to a supervisor and he literally told me no and that I had to speak with him. At this point, I'm humiliated because I'm arguing with the man in the store. Ultimately, he puts me on hold for almost an hour and when someone answers, they hang up. I call back, speak to customer service, then the fraud department, then disconnected. This process goes on for 3 hours. Finally, someone from the fraud department says my card is not good and they will order me a new one. I'm freaked out at this point because it's Monday and I leave for vacation on Friday and need my card at minimum for my hotel. Wednesday is promised for the card to arrive. She did the 1-2 delivery and verified all my info etc. fast forward to Wednesday and my card still hasn't arrived. I call customer service and my card was NEVER ordered. Now I screwed. I pulled out cash and had my daughter put it in her bank account and used her card for our trip. I come back Tuesday and the new card arrived. I activate it and get my online access reinstated AGAIN. Go to get a coffee and lone behold my card DECLINES. At this point I just feel so defeated. I call customer service and after going through all the details, they sent me the same exact card. Same card number, expiration date and security code as the previous card that wasn't working. She said it's a 1 in a million chance that that happened and she doesn't know how it even happened. So, this card gets canceled and a new one gets ordered. This is almost 3 weeks of not having a card or access to my account. This shipping came the next morning and I was so happy. Open it up, and Lord Jesus... they send me the same exact card AGAIN! I'm in disbelief at this point. I have my online access after activating this card, even though the card is no good. So instead of ordering my card through an agent, I order on the app. I get the card a couple days later and go on the app to activate and I have a charge from Miami with the card number thst I just received. 19 years of banking with them and I am DONE. I currently have my card locked so no more fraudulent charges occur. DO NOT USE THIS BANK

Waste of time. Staff doesn't know how to communicate properly. Got there at 330 left at 430 just to…read morebe told the lady never sign me in.

The staff are helpful and courteous. They are able to answer my questions and concerns.read more

Jesenia and David were awesome! I made it like 10 minutes before they closed. I explained my…read moresituation they heard me out they try to help me and they didn't rush me out which I was expecting since I did come just before closing but they were so helpful! I got everything taken care of in like less than 10 minutes and they had smiles on their faces. Definitely recommend this location!

The worst BofA in used. The drove up ATM is always broken, hardly ever accepts cash deposits. It's…read moretaken my card, you go inside and they told me to call the number on the back of my card! Wtf! It's stuck in the machine! I'd rather drive elsewhere and I live nearby. Awful bank.

A couple weeks ago, I was in Riverside for the Show and Go Car Show. What a fun event. I may just…read moremake it a tradition to attend it every year. I needed some cash to buy amazingly tasty nuts from Dem' Nutz who was one of the food vendors at the event. I walked over to this Wells Fargo Bank to use its ATM. There are two ATMs outside. I was slightly hesitant to use the ATM because there were so many people around. It would have been nice if there was a plastic wall panel to provide coverage or something of the like. Anyway, I still used the ATM since I needed cash ASAP. Transaction was quick and easy. I was out of here in a jiffy. Thank you Wells Fargo for being present when I need you most.

This is the 3rd time I visit this branch to make an inside deposit and all of the times there's a…read morelong, long line with only one (1) Teller open. Today there's about 15 people in line in front of me with JUST ONE TELLER OPEN. WHY????!!!! This is horrible! What a waste of everyone's precious time!!! And, I can't even share the video I took!!! All of the 13 people that were in front of me left already. Most of the pictures I added now are mainly people behind me.

I opened an account with School's First because I heard great things about their customer service…read moreand willingness to work with clients. Unfortunately, my experience has been disappointing. I recently applied for a personal loan during a difficult time and was denied without much guidance or support on alternative options. I chose this bank because I was referred by someone who said they truly help their customers, so I expected a different experience. I really hope the bank can revisit how they handle new clients who are trying to build a relationship. Right now, I feel a bit let down.

On Friday August 1st we were assisted by Angie with our banking questions and concerns for our loan…read moreand she took the time to explain in detail which would be our best options and because of her great customer service skills we were able to leave with a loan approved .