Trevvor C. and I have used ALCU for six years, both separately and as a couple, at four different…read morebranches. We have always been pleased with their customer and financial service. We've also recently opened a "super saver" kids savings account for our infant. The online banking service and automatic bill pay is super convenient and easy to use. We highly recommend ALCU, this branch especially! Stay local with our banking!

My husband and I went in to close a checking account because we moved and People's Bank didn't have…read morea location in our area. We had $50 left in an old account and we were told that we had a "dormancy fee" for not using the account, and they took the money. It was never disclosed to us that we had a dormancy fee, nor were we ever alerted. Luckily we are taking our business elsewhere. My husband and I would never do business with them again.

JCU has never helped me or treated me like family or a valued member. I became a member almost 2…read moredecades ago. My mom actually worked for the company for several years as a teller and then assistant. They paid her pennies. Still, we banked with them. They sold her a trash BMW back in 2008. Still we continued to bank with them. We loved Jefferson County Employee Credit Union at one point. You would think that with my solid relationship with JCU, I would be able to call on them in my time of need. I had two personal loans that were always current and successfully paid off. But when I needed a small $8000 loan for my nursing school tuition they denied me. I needed a $5000 loan when I had pregnancy complications to help get me through the tight spot we were in financially because I was put on bed rest. They denied me. My car ended up getting repossessed because I was denied the loan and I ended up filing bankruptcy. Had my financial institution that I trusted and thought were a family, actually helped me when I needed them most I wouldn't be leaving. They could have gotten several more loans out of me on top of a mortgage eventually. I would have gladly paid them the interest fees over some other bank. What is the point in having a LONG standing positive relationship with a small bank if they are the only ones that benefit from it and not the members as well? If they are going to just look at you on paper and not as a valued member?

From the owner: We are a not-for-profit, community chartered credit union serving the Birmingham, Alabama metro…read morearea. Our members have access to home mortgages, loans, deposit accounts, and CD's. We are a small, local company, which enables us to deliver better service to our members than large nationwide banks. Our rates on loans and deposit accounts are very competitive because all the profits that we make are required to be used to lower rates on loans and raise dividend rates on savings, CD's, etc.

The tellers are fantastic. I have accompanied my parents here on many occasions because they are…read morenot proficient in online banking. Each time the tellers have been so patient and kind. They now recognize me when I walk in and are always efficient and give great customer service.

I've been banking here for a while and have always received great customer service. There are…read moredifferent perks when working with a credit union versus a bank and their team does a good job at educating you on the various benefits. You can choose to go inside or handle your business through the drive through. Either way, you're likely gonna leave satisfied.

I do not like giving negative reviews but grab your money and run to the nearest Avadian. Once you…read moreget established with a bank, it takes a lot to drive you away. They did very effectively. No way to establish a relationship because they move bankers around. But mostly it's their technology or lack there of! I do everything online with auto pay, phone deposits etc. Their deposit program is hit or miss, online payments are unreliable and they had a thoroughly botched upgrade which went from bad to worse! We switched to Avadian and have been thoroughly delighted!

I left regions for this credit union because regions stopped caring about customer service. I…read morereally had high hopes for Legacy and they delivered for a while. But they've gotten about as bad as regions so I'm going to move to another bank or credit union.

Thirty years ago before my bank was purchased by PNC Bank, it was a pro business bank. Bank…read moremanagers helped you get loans and seemed to care about business owners. PNC Bank seemed unwilling to help business owners during the PPP loan program. The way they set up their PPP loan program, business's that lack a CPA and IT department down the hall, never had a chance to obtain a loan with their complicated filling system. You will get more help at your local McDonalds order counter with loans than from this bank. Some of their branches have just terminals inside. It's a internet banking company with a bunch of branches they inherited from past acquisitions. This is not a bank for small business.

I am willing to revaluate my review once appropriate action is taken…read more - I met with Blake a week ago to get a secured credit card. I ended up waiting 45 minutes to apply for a credit card I didn't want. He said he would follow back up before the end of the week. - I received no follow up. Blake had been sick but no one else in the office was able to follow up in his absence. When I called on Friday to follow up, they offered to make an appointment with Blake for the next Monday morning, and that they would called me if there were any changes. - An hour before my appointment on Monday, I called to confirm my appointment with Blake. I was met with extremely rude customer service from Alex, who did not even let me get through my sentence before saying he would call me back when he's not with a customer. When I restated that I wanted confirmation on my appointment with Blake, he quickly confirmed it and hung up. - Upon my arrival, I was met with Alex who told me Blake wasn't here due to illness and that I would have to wait 45 minutes before being able to meet with someone else. He was neither apologetic nor helpful. He said that Blake would be in the office later that day and that Blake would give me a call then. - I did not get a follow up call from Blake. - I spoke with the branch manager who was kind, but I don't believe they will actually attend to the concerns I raised in the branch. Ultimately, their existence is for accessibility and getting customers the product they actually want in the first place. Neither of these were met. I am currently reconsidering my accounts with PNC Bank.