Great bank to deal with! Excellent service! My family has been banking with Regions for over 30…read moreyears, and they have the best customer service! My family currently has a mortgage loan with Regions (they've been originating loans with this bank for over 30 years). It's excellent they use Blend (excellent digital origination platform) for Home Equity Lines of Credit, but I would like to see its use expand to Home Equity Loans and, of course...purchase, refinance, and construction and renovation mortgages as well. It would help getting a mortgage much easier and convenient.

If you are unfortunate and have your accounts hacked, don't expect Regions to back you up. Customer…read moreservice is awful. It is impossible to get any help over the phone. Emails and letters are ignored. I lost $10,000 and was reimbursed for only $6,000. Not able to get anyone to show me how this decision was made. I live on social security so this was very frustrating and disappointing

this is the worest bank ever. i went in to cash my check the teller cutressa cater put the amount…read morein wrong and closed out her draw. i went in to cash a check but came out with my account being $-55.00 and the bank said that there was nothing they could do today i had to wait until monday so that they could file a report and this is not the 1st time this has happened to me same bank just a differnt teller, and then the teller wanted to go back and forward girl bye.

I have been a loyal customer since 1994. Recently we had a large amount of money fraudulently taken…read morefrom our checking and savings account. I spent hours on the phone with different people throughout WF explaining the situation. I was told over and over again that basically it was my fault. No one seemed to care, and I was told that my claim was denied and that the funds cannot be returned to my accounts. I believe that WF has a security problem, as the perpetrator was obviously inside my online banking account when he committed this act, but no one there wanted to hear about that. Needless to say, I am very upset and disappointed that no one stepped in to help a loyal customer. I will be closing all my accounts and moving to a local financial institution where I am not just a number.

Thirty years ago before my bank was purchased by PNC Bank, it was a pro business bank. Bank…read moremanagers helped you get loans and seemed to care about business owners. PNC Bank seemed unwilling to help business owners during the PPP loan program. The way they set up their PPP loan program, business's that lack a CPA and IT department down the hall, never had a chance to obtain a loan with their complicated filling system. You will get more help at your local McDonalds order counter with loans than from this bank. Some of their branches have just terminals inside. It's a internet banking company with a bunch of branches they inherited from past acquisitions. This is not a bank for small business.

I am willing to revaluate my review once appropriate action is taken…read more - I met with Blake a week ago to get a secured credit card. I ended up waiting 45 minutes to apply for a credit card I didn't want. He said he would follow back up before the end of the week. - I received no follow up. Blake had been sick but no one else in the office was able to follow up in his absence. When I called on Friday to follow up, they offered to make an appointment with Blake for the next Monday morning, and that they would called me if there were any changes. - An hour before my appointment on Monday, I called to confirm my appointment with Blake. I was met with extremely rude customer service from Alex, who did not even let me get through my sentence before saying he would call me back when he's not with a customer. When I restated that I wanted confirmation on my appointment with Blake, he quickly confirmed it and hung up. - Upon my arrival, I was met with Alex who told me Blake wasn't here due to illness and that I would have to wait 45 minutes before being able to meet with someone else. He was neither apologetic nor helpful. He said that Blake would be in the office later that day and that Blake would give me a call then. - I did not get a follow up call from Blake. - I spoke with the branch manager who was kind, but I don't believe they will actually attend to the concerns I raised in the branch. Ultimately, their existence is for accessibility and getting customers the product they actually want in the first place. Neither of these were met. I am currently reconsidering my accounts with PNC Bank.

Absolute worst bank i have dealt with. They took over our CD from another bank in Arizona; and we…read morecan't get our money back! They have no branches in Arizona. They have the CD on automatic renewal with no contact information how to stop the automatic renewal. Try to call, they disconnect you or conveniently say they cannot verify our identity. I tried sending a certified letter, thanks to the lovely USPS it hasn't arrived there, now it's a week late. I will keep trying to call, and will escalate the issue. It's complete insanity. If this isn't resolved by Friday I will be forced to hire an attorney.

I do not like giving negative reviews but grab your money and run to the nearest Avadian. Once you…read moreget established with a bank, it takes a lot to drive you away. They did very effectively. No way to establish a relationship because they move bankers around. But mostly it's their technology or lack there of! I do everything online with auto pay, phone deposits etc. Their deposit program is hit or miss, online payments are unreliable and they had a thoroughly botched upgrade which went from bad to worse! We switched to Avadian and have been thoroughly delighted!

I left regions for this credit union because regions stopped caring about customer service. I…read morereally had high hopes for Legacy and they delivered for a while. But they've gotten about as bad as regions so I'm going to move to another bank or credit union.

This location still meet my needs when I do utilize my WF account. Staff is helpful and efficient…read more Lines move quickly inside.

LOVE LOVE LOVE ALL the folks at Wells Fargo Summit Branch. They treat you like family and are…read morealways happy to see you. Excellent customer service!!