I have been a customer/member with Florida credit union for almost 20 years. I have had multiple…read moreauto loans and a home equity line of credit with them. Without going into specifics, one of my autos was totaled and there was (and still is) some unanswered questions leading to confusion on the pay off of that loan. This in itself seems to indicate poor ethics/practices, let alone what was coming next. I simply called to obtain some information on my other vehicle loan that I have with them. During this phone call I was surprised by a higher balance than I was given previously as a payoff, by almost double. Naturally, I was confused by the information and admit I was surprised and did ask, "how can that be?" In answer to my asking this, I was pretty much accosted over the phone by Jennifer. She would not even allow me to speak or ask the questions that I needed (and still need) to have answered. She was loud and very rude. She talked over me and repeatedly told me that I was old enough to know that if I borrowed money I had to pay it back. I would like to add here that I never said I had any intention of not paying money that I owed. I never alluded to it or even considered it. Jennifer was very condescending and just kept treating herself a little bit louder each time. I did ask why no one had contacted me as they do have my phone number, my personal email, my home address, and a message system through their website. Jennifer stated to me that she was "telling me now." I did ask to speak with whomever her manager was and she told me that she could transfer me so that I could leave a message. I stated that I wished to speak with a person right at that moment and she laughed and stated to me how that wasn't going to happen, inferring that I and the issues I had were of no importance to their institution. She also let me know that I could call back but that I would be told the same thing. I left a message on the voicemail she transferred me to but of course, did not receive any response. I did call back again after about an hour had passed because I still needed information from the credit union. I spoke to kind woman who stated she could not help me and would have to transfer me to which i said "ok, but please don't transfer me to Jennifer" and explained that I had just had a rather unpleasant encounter with her. When my call was transferred, Jennifer picked it up and told me in that same tone and with a laugh that she had told me that if I called back, I wouldn't get anyone different or any different outcome. And then she hung up on me without me even saying a word. I cannot imagine that any institution would accept this behavior as customer service. It was degrading and embarrassing and absolutely not appropriate or deserved. Unfortunately, I still don't have any answers to my questions and will have to continue to pay off my existing loan with them. However, I will never do business with Florida credit union again and will mention how they are treating me as a 20 year customer to anyone who is asking me about my experience with them.

Ryan Scott was amazing. He went above and beyond to help me and my son. Thank you for your amazing…read moreservice.

We called leesburg Campus USA and spoke to a very friendly…read moreyoung lady named Opal. She was very helpful with answers to our questions regarding opening an account and obtaining a CD. If she didn't tell us that she was secondly in command at this location we would have thought that they needed very few employees as she had it all under control. When this Lady's boss is ready to move on we highly recommend Opal as the next Manager at this location! You Go Girl!!!!!

Best introductory cd rate available. Friendly assistance. Plus they had ice cream for their grand…read moreopening.

I've been there twice in the past week. The people are great!…read more But, the line was almost out the door both times. One teller is not enough!

They do not treat there account holders well. My young adult daughter was scammed. She went to…read moreChase for help and followed everything they said to do. They locked her account, but allowed the scammers to take $350 more dollars out 3 days later and then charged her fees. When we complained they closed her account because she was now a fraud risk. They wouldn't let her withdraw her sizable and rightfully hers money from the account They promise they will send her the money soon. One employee basically encouraged us to complain...so we are. Don't use Chase.

Vy Star Credit Union has wonderful service when we refinanced our house & took out a loan…read more Desiree was great helping us. Thank you!! Steve & Valarie Griggs

Love dealing with people at the Wildwood Branch Office. We live in Hudson and that is nearest…read morebranch to us. Every time I drive over there, I am greeted with smile, and I am quickly helped with all my needs. So different than how I am treated at the other banks and credit unions nearer to me. This is why I stay with Vystar,

I moved to Yalaha about 2 years ago and I have nothing but great things to say about this…read moreFairwinds! Madalynn always greets me with a warm smile and takes care of my deposits right away oh and always gives my doggies treats when I bring them. :)

Moving to a new state and having to find a new credit union and open new accounts isn't easy or…read morefun. The employees at FAIRWINDS are awesome...shout-out to Sunita Rodriguez...who patiently helped us fill out forms, answer our questions and make the process easier. This credit union pays a higher interest rate than any of the banks I checked. Their credit card is interest free for the first 12 months and earns 1.5% cash back. The account we opened provides free checks, gives a rebate for any ATM fees anywhere. So glad we found this credit union!

I'm honestly scratching my head at some of the negative reviews for this PNC Bank location--my…read moreexperience was the complete opposite. From the moment I pulled up, the tone was different. I was heading in with my service dog, and before I even reached the door, Stephanie greeted me and held it open. That's not training--that's just good people. Inside, it was the same story. No attitude, no runaround. They asked the right questions, handled everything efficiently, and did it with a smile. I don't hand out praise easily, but this place earned it. If you want a smooth, respectful banking experience, this is it.

Great people and service!!! Thankful to have found them! Keep up the great work!! It's also close…read moreto everything!!

We were interested in making an offer on another home without it being contingent on the sale of…read moreour current one and wondered what would be the maximum amount we would qualify for. I left a message with Tiffany at Abbey Mortgage and Derek promptly returned my call. After asking a few basic questions, he was able to do a quick credit check and come up with a pre-qualifying letter for us. After we bought a home, Derek was in communication with us sometimes twice a day by phone, email or text to keep us in the loop as to what documents would be needed to process our loan, and where we were in that process. He was very efficient, knowledgeable and professional--he knows his "stuff"--yet very approachable and friendly. This man is at the top of his game! I would highly recommend Derek at Abbey Mortgage to anyone looking to finance a home purchase. He made our home buying experience a very positive one!

We just closed today on our new home !! We could not be happier with the service we received from…read moreAbbey Mortgage. Derek was so helpful as we went through the process. He answered every question we had with a friendly smile and manner. Along with his right hand Gal Tiffany are the team that you will be on your side to meet your needs. We say without hesitation they are the best !! Harry&Carol Rockwell

One star is all this bank deserves because the bank representative was kind. Unfortunately this…read morebank's "policy" will not provide a Notary stamp if you are not a customer of their bank. I believe that this is a very poor marketing issue because I am new to the Umatilla area and will probably need to open a bank account for future business. Since your bank can not offer a stamp proving I am who is signing the documents, which takes about 5 minutes, I will never open an account at your bank. Sad, because I just moved and live almost across the street from this bank. So I had to go to the local packing store and they charged me $10 for what the bank normally does for free. Last year I was in another state and needed a notary stamp. The bank that I went to did it with no questions asked. Hey, United Southern don't you think many people come to Florida for the Winter and may need a document notarized? Terrible marketing plus the bank representative was not busy!!

I love united southern! After work I had to go there but didn't wanna leave my baby in the car so I…read morewent through the drive through not thinking it was 5:01. I felt so bad but they asked me what I needed done and they understood why I didn't want to get out! I didn't get the gentleman's name but I believe the lady was Amanda. So thank you guys for being so lenient when I got there after closing